Sunday, February 24, 2013

***Resolved*** No Access to Banner INB and Banner Web

WHEN: 2/24/2013 around 3 PM Duration: about 4 hours.

WHERE: Current information suggests campus-wide and beyond (Banner Web)

Current Status: Resolved

Description: We have reports that offices began experiencing issues within INB yesterday around noon. We are currently researching the problem that caused this issue.

Service(s) Impacted: Banner

Estimated Time to Resolution or Next Update:  Resolved

Root Cause / Continuous Improvement: The underlying servers supporting Internet Native Banner and Banner Web reached disk space capacity due to increased activity.  To resolve this, we will be adding additional disk space to compensate for the increased activity and future enhancements.  We will create a System Notice when a maintenance date has been identified. 

Check http://www.plu.edu/status/ for periodic updates.

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