Update: We have discovered the root cause of the issue and resolved it. The ePass tools are currently functional again.
The ePass tools are currently not working correctly; users are unable to change their passwords due to an "Error 500: The Call failed on the server"
Current Status: Open
Description: Update 1:00 pm: The tools are now functional again. Password changes/resets are working as intended.
Original Description: At approximately 12:00 pm today, the Help Desk discovered that users were receiving error messages when attempting to update their passwords. The error is as follows:
Error: Change Password
Failed to update user password! 500 The call failed on the server; see server log for details
This appears to affect all password change attempts, including those provided by the Help Desk. We are currently diagnosing the issue.
Root Cause / Continuous Improvement: Our System technicians discovered a bug in the code which handled the password changes. We have rolled out a hotfix to resolve the issue.