Wednesday, April 17, 2013

***Resolved*** Gmail Services Login Issues

*** RESOLVED *** April 17, 7:52am - The Google Apps status page notes "The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support."

*** UPDATE *** April 17, 6:51am - The Google Apps status page notes "Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future."

WHAT: The Gmail Apps Status Dashboard posted a notice this morning at 5:58 AM reporting issues with accessing multiple Gmail services.

WHEN: 04/17/2013  Duration:

Current Status: Resolved

Description: At 5:58 AM this morning, the Gmail Apps Status Dashboard noted issues with log in to multiple Gmail services; the afflicted services include:

Gmail
All Google Docs
Gmail Administrative Tools

The issue is being investigated by Google at this time.  Log ins appear to be intermittent at this point; users will receive error message stating one of the following:

Service Unavailable
Gmail has Encountered an Error


Service(s) Impacted: Gmail, Google Apps

Workarounds:  There are no workarounds at this time.  IMAP Clients such as Thunderbird and mobile phone clients do not appear to be affected.

Estimated Time to Resolution or Next Update: Resolved

Root Cause / Continuous Improvement: The issue is a bug on Google's servers -- they will be working to resolve the issue.



Check http://www.plu.edu/status/ for periodic updates.

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