Thursday, April 4, 2013

***Resolved***Possible Intermittent ePass Tools Outages from 9am-12pm 4/4/13

WHEN: 04/04/2013 Duration: Approximately 3 hours (9 am - 12 pm)

Current Status: Resolved

Description:  Update 4/4/13 at 11:21 am:  The maintenance has completed and ePass tools should be back to full functionality.  We will continue to monitor the tools for stability, but the issue which was causing the downtime has been resolved.  We thank you for your patience as we work to improve our service. 

Original Message:  I&TS will be performing extended maintenance on the server which handles the ePass tools throughout this morning.  While they do not anticipate extended downtime, there is a possibility that during this maintenance the ePass tools will be inaccessible for short periods (~5-15 minutes).  During this time, password resets, password changes, account requests, and ePass account maintenance may become inaccessible.

We expect that this maintenance will be completed by 12 pm today. 

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 12 pm 4/4/2013

Root Cause / Continuous Improvement: This is maintenance relating to the outage from 4/3/2013.  The maintenance is addressing the cause of the outage and also helping to resolve a few other bugs with the ePass tools.

Check for periodic updates.

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