Friday, May 10, 2013

***Resolved*** Google Drive Currently Inoperative

WHAT: Google Drive is currently malfunctioning.  This appears to affect all users.  We are beginning an investigation to determine the root cause of this issue.

WHEN: 05/10/13 

Current Status: Open

Description:  ***RESOLVED*** At approximately 12:20 pm, Drive became accessible once more.  We will keep an eye on the updates from Google to ensure there are no subsequent outages as a result of this issue, but for now we consider the problem resolved.  If you have any issues with accessing Google Drive, please contact the Help Desk at 253-535-7525.

Update 12:07 pm 5/10:  The Google Apps Status Dashboard has been updated by Google noting that there is an issue with the Drive service.  This would indicate that this is an issue at Google's level.  We will continue to post updates as they arrive.

Original Message:  At approximately 11:50 am today, the Help Desk received reports of Google Drive not working properly for PLU Gmail users.  The symptoms are as follows:
  • Page loads, but user files are not shown on page
We are currently investigating to determine the root cause of the issue, and are awaiting an update from Google to see if it is a service issue.

Service(s) Impacted: Google Apps

Workarounds: No Workarounds available at this time

Estimated Time to Resolution or Next Update: 2 pm

Root Cause / Continuous Improvement: The issue appears to be a problem with Google's servers.  Google is investigating and will post updates as the issue evolves.

Check http://www.plu.edu/status/ for periodic updates.

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