Friday, August 9, 2013

***RESOLVED*** Log in issues for Sakai, DSpace, EZproxy, and more 8/9/13

WHAT: At approximately 10 am today, the Help Desk identified log on issues across multiple services.

WHEN: 08/09/2013 Duration: Unknown

Current Status: Closed

Description:  Update 10:39 am:  The issue was identified as a problem with one of our servers which handled authentication for these services.  Our Systems team identified the problematic server and were able to bring it back to working order.  All services should be restored to normal working order; some users may need to close and reopen their browsers before they are able to log in again.

Original post:  At 10 am this morning, the Help Desk became aware of an issue with logging into multiple services on campus.  Potentially impacted services include (but are not limited to):

Web Help Desk
Chili hosted forms

We are currently investigating the cause of the disruption and will post an update as soon as one is available.  If you experience issues with logging into another service not listed, please contact the Help Desk at 253-535-7525 and notify our technicians of the issue.

We thank you for your patience as we proceed with diagnosing.

Service(s) Impacted: Sakai, Cascade, Library EZ Proxy (off campus journal access), Web Help Desk

Workarounds:  Issue resolved -- if you are still unable to log in, please close all browser windows and restart your browser.  If the issue persists, please contact the Help Desk for assistance at 253-535-7525.

Root Cause / Continuous Improvement: We believe the root cause was related to a temperature induced network issue which occurred earlier in the morning.  We will continue to monitor the server in question, but the problem should be resolved.

Check for periodic updates.

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