Monday, September 30, 2013

***RESOLVED*** Library Journal Database Alexander Street Press Experiencing Technical Difficulties

WHAT: At approximately 11:40 am, we received reports of the Alexander Street Press service having connection issues. 

WHEN: 9/30/2013

WHERE:

Current Status: Open

Description:
Resolved 10/1/13 8:15 am:  After checking this morning, we see that the Alexander Street services are now restored.

Update 4:00 pm:  As of this posting, the services from Alexander Street Press are still inaccessible.  We are awaiting a response from the provider  for specific time frames for the restoration of service. 

At approximately 11:40 am, we received reports of the Alexander Street Press service having connection issues. This will affect the following Services (Includes these, but is not limited to):

Academic Video Online (VAST)
Classical Music Library
Counseling & Therapy Videos
Ethnographic Video Online
Music Online

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update:  7 pm 9/30/13

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

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