Monday, April 21, 2014

***RESOLVED*** Banner Web Issues this evening, maintenance scheduled Tuesday morning - 4/21-22/2014

WHAT: Banner Web Issues Reported

WHEN: 4/21/2014  Service Outage Duration: Approximately 5:00pm-10:00pm
Maintenance Scheduled: 4/22/2014 3:00am-6:00am

Current Status: Resolved

Description: This evening the I&TS Helpdesk received several reports of issues with class registration through Banner Web.  I&TS is investigating the issue and has identified a likely cause.  While the problem was being resolved we temporarily suspended registration access to avoid any further issues.  Several steps have been taken to resolve the issue.  However, we will be conducting a "refresh" of the affected system between 3-6am that should clear up the issue's root cause.  During the 3-6am timeframe access to Banner Web will be restricted in order to avoid further complications.

Service(s) Impacted: Banner

Estimated Time to Resolution and Next Update:  Registration is available now.  We anticipate permanent resolution tomorrow morning and will post an update following the refresh around 6am.

Check http://www.plu.edu/status/ for periodic updates.

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