Monday, June 23, 2014

***Resolved***Connectivity issues with Google Drive, Gmail 6/23/14

WHAT: The Help Desk received reports of issues with opening documents in Google Drive and accessing Gmail

WHEN: 06/23/14

Current Status: Open

Description:
 ***Resolved***:  At approximately 10:20, services appeared to return to normal operation.  We did not receive an update from Google, but typically for shorter outages, they do not update. 

At approximately 10 am, the Help Desk began receiving calls reporting that users were having difficulty accessing documents stored on Google Drive.  In addition to this, some users reported issues with logging into email.

The Help Desk has confirmed issues on some accounts/files, and we are awaiting confirmation from Google on their Status Blog.  At this time we have no work around.

The issue does not appear to affect all users.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No Workarounds available at this time.

Estimated Time to Resolution or Next Update: 11 am

Root Cause / Continuous Improvement: We have not received any information on the root cause, however, Google has posted to confirm that there was an issue. 



Check http://www.plu.edu/status/ for periodic updates.


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