Wednesday, June 4, 2014

RESOLVED: Difficulties Accessing Google Drive 6/4/14

WHAT: At Approximately 7:40 am, users reported difficulties accessing Google Drive.

WHEN: 6/4/14

Current Status: Closed

Description:
RESOLVED:  Google posted that the issue should be resolved.  If you continue to experience difficulties in accessing Google Docs, please contact the Help Desk at 253-535-7525.


Original Message: At approximately 7:40 am, we received reports from users regarding difficulties in accessing Google Drive.  Checking the Google Status Blog, we observed that a notice for Drive was posted at 7:32 am.  We will continue to monitor the blog for updates and will send them out as soon as we receive them.

Service(s) Impacted: Google Apps

Workarounds:
Some users have reported that repeated attempts allowed them to finally access Google Drive.  We have no specific work around for access, however.

Estimated Time to Resolution or Next Update: 10 am

Root Cause / Continuous Improvement:



Check http://www.plu.edu/status/ for periodic updates.



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