Wednesday, June 4, 2014

RESOLVED: Difficulties Accessing Google Drive 6/4/14

WHAT: At Approximately 7:40 am, users reported difficulties accessing Google Drive.

WHEN: 6/4/14

Current Status: Closed

RESOLVED:  Google posted that the issue should be resolved.  If you continue to experience difficulties in accessing Google Docs, please contact the Help Desk at 253-535-7525.

Original Message: At approximately 7:40 am, we received reports from users regarding difficulties in accessing Google Drive.  Checking the Google Status Blog, we observed that a notice for Drive was posted at 7:32 am.  We will continue to monitor the blog for updates and will send them out as soon as we receive them.

Service(s) Impacted: Google Apps

Some users have reported that repeated attempts allowed them to finally access Google Drive.  We have no specific work around for access, however.

Estimated Time to Resolution or Next Update: 10 am

Root Cause / Continuous Improvement:

Check for periodic updates.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.