Tuesday, September 9, 2014

***UPDATE*** Problems with the Campus Phone System

*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.

***REOPENED***
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.

*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.

WHAT: Phone System Problems

WHEN: 09/09/2014 2:10pm

WHERE: Multiple Locations on Campus

Current Status: Closed

Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

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