Thursday, January 30, 2014

*Complete* Library Catalog Server Downtime - February 3rd 9-10am

WHAT: Library Catalog Server Maintenance

WHEN: 2/3/2014  Duration: 9:00-10:00am

Current Status: Closed

Description: Maintenance on the Library Catalog server is now complete.
Original Message:  We will be moving the server that provides PLU Library catalog information to a new rack.  During the resulting downtime search results for PLU holdings will not return complete information.

Service(s) Impacted: Library Catalog

Next Update: None planned

Check for periodic updates.

Wednesday, January 29, 2014

*COMPLETE* Cable TV Disruption - Friday, January 31st 8-10am

WHAT: Electrical Service to be re-routed for the primary cable TV equipment

WHEN: 1/31/2014  Duration: 8:00-10:00am

WHERE: Campuswide

Current Status: Work Completed

Description: The work to move power for the Cable TV system is complete.  We will be conducting a review to make sure each channel is tuned appropriately, but no additional outage is anticipated at this time.
Original Message:  On Friday morning we will be moving the primary power feeds for the campus cable TV system to a new service.  This will cause a complete loss of TV service for up to 15 minutes followed by a series of individual channels going offline for a minute or two each.

Service(s) Impacted: PLU Cable TV service

Next Update: Friday, January 31st at 10:00am

Check for updates.

Gmail bug results in some users' emails being misfiled

WHAT: A bug in Gmail resulted in a small pool of users having some emails incorrectly filed as Spam or Trash between January 15th and 21st.

Current Status: Open

Description:  On January 15th, a bug appeared in Gmail which resulted in a very small pool of users at PLU having their email incorrectly filed by the Gmail system.  Emails may have been incorrectly filtered into the Spam and Trash folders instead of going to their proper location.  This bug was resolved on January 21st, but the affected emails are likely still misfiled.

I&TS was recently notified of the bug by Google, and Google provided us with a list of affected accounts.  We have sent out emails to all affected accounts notifying them of the bug and necessary actions to take to retrieve any misfiled emails.

If you have not received an email from with instructions on recovering your misfiled emails, your account was not affected.

If you have any questions regarding this bug or retrieving misfiled emails, please contact the Help Desk at 253-535-7525 or

Service(s) Impacted: Gmail

Workarounds: To retrieve misfiled emails, please enter the following into your Gmail search:  “(in:spam OR in:trash) after:2014/1/14 before:2014/1/22“ and refile any messages that appear to be in the wrong location.

Check for periodic updates.

Friday, January 24, 2014

***Resolved*** Issues with Google Services 1/24/2014

WHAT: At approximately 11 am today, a widespread issue occurred for all Google Services which is preventing standard operation.

WHEN: 1/24/2014

Current Status: Open

Resolved:  Google has changed the status from "service disruption" to "resolved", meaning the problem should be rectified.  We do not have any additional information as to the cause of the issue, but it appeared to be true across all Google Services, not just PLU email.  We thank you for your patience as the issue was resolved.

***Update***:  Google has indicated that full service has returned for many users and should return for all users relatively soon.  We are awaiting more details on the cause of the disruption.

Original Issue:  At approximately 11 am today, Google began to experience issues across all of its online apps, including, but not limited to:

Google Drive

Users, while able to log into their Gmail, are unable to send emails, download attachments, and receiving emails appears to be tenuous at best.

We are tracking this issue actively and awaiting more information from Google.

Due to the unreliable nature of the Google Products, we will primarily be pushing out updates over Twitter @PLUSystemStatus.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No work arounds at this time.

Estimated Time to Resolution or Next Update:  As we receive updates from Google, we will post updates.

Root Cause / Continuous Improvement: Google has made an official statement on their blog, which sheds some light on the root cause.

Check for periodic updates.

Thursday, January 16, 2014

***Resolved*** Brief Internet Native Banner Downtime 1/16/2014: 12:30 pm - 12:45 pm

WHAT:  To resolve a display issue with Internet Native Banner, the system will be taken down for a short period for a reboot.

WHEN: 01/16/2014 Duration: 15 minutes (approximately)

Current Status: Resolved

Update: 12:44 pm:  The server has rebooted and the issue has been resolved.

 At 12:30 pm today, we will be rebooting the server which handles Internet Native Banner in an attempt to resolve a display issue which is appearing for users around campus.  We anticipate that the system should only be down for ~ 15 minutes.

During this time, all Internet Native Banner sessions will be terminated, and no new sessions will be able to be created until the reboot is complete.  Please plan ahead and complete your work before the scheduled downtime.  We will send out a tweet shortly before the scheduled downtime to remind users.

This will not affect Banner Web (Banner Self-Service)

We apologize for the inconvenience; we will sending out updates both on this blog and @PLUStystemStatus (twitter) when we take the system down and when it is up and running again.

Service(s) Impacted: banner

Workarounds: None

Estimated Time to Resolution or Next Update: 12:50 pm

Root Cause / Continuous Improvement:  A maintenance reboot for Banner

Check for periodic updates.

Wednesday, January 15, 2014

Sakai, Other Online Services Unavailable for Maintenance Friday, January 17th 6-8am

**UPDATE 7:50 AM** The system maintenance has been completed, and all disrupted services have been restored.

WHAT: Sakai, Other Online Services Unavailable for Maintenance

WHEN: 01/17/2016 6:00 AM Duration: 2 hours

Current Status: Open
Description: Some Web applications will be out of service during a scheduled maintenance period on Friday, January 17th, 2014, from 6:00AM  to 8:00AM. During this time updates will be made to the storage area network to which they are connected. Please plan accordingly.

Service(s) Impacted: Sakai, Online Search & Directory, Web Help Desk, Form Assembly, DSpace

Check for periodic updates.

Thursday, January 2, 2014

Sakai Unavailable for Maintenance on Fri., Jan. 3, 6AM

*** UPDATE *** January 3, 6:10AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 3, 6:01AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/03/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, January 3, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, January 3, 6:30AM

Check for periodic updates.