Wednesday, June 26, 2013

***RESOLVED*** Web Help Desk Upgrade on Friday, June 28, 3pm

***UPDATE*** The Web Help Desk upgrade process is complete. The software is now available for use again.

WHAT: Web Help Desk software upgrade this Friday at 3pm

WHEN: 06/28/2013 at 3:00pm  Duration: 60 minutes

Current Status: Resolved

Description: Web Help Desk will be unavailable while it is upgraded on Friday, June 28, at 3:00pm.

Service(s) Impacted: Web Help Desk

Check for periodic updates.

***RESOLVED***ILLiad Upgrade

The upgrade has completed and all Library Services should be fully operational.  We will continue to monitor the Illiad system to ensure there were no issues with the upgrade.

WHAT: ILLiad, the tool for processing Interlibrary Loan requests, will be undergoing a planned upgrade and will be temporarily unavailable.

WHEN: 06/27/13 Duration: 10:00 am - 11:00 am

Current Status: Resolved

Description: During this upgrade, you will not be able to submit Interlibrary Loan requests or access requests or scans, and requests cannot be processed.

Service(s) Impacted: Library

Check for periodic updates.

Friday, June 14, 2013

*** RESOLVED *** Sakai Upgrade to Support TurningPoint 5.2, Fri., June 21, 6am

*** UPDATE *** June 21, 6:10AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 21, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Upgrade to Support TurningPoint 5.2, Fri., June 21, 6am

WHEN:  06/21/13 Duration:  6:00AM - 6:30AM

Description:  On Friday morning, June 21, Sakai will be upgraded to support version 5.2 of the TurningPoint clicker software from Turning Technologies. Please note that after this upgrade, the previous version of this clicker software, TurningPoint 2008 (version 4.x), will no longer work with Sakai.

For details about how to transition to using TurningPoint 5.2, please refer to the previous announcement on May 15:  New Turning Point Clicker Software.

If you have any questions or concerns please email

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Fri., June 21, 6:30AM

Check for periodic updates.

Wednesday, June 12, 2013

***RESOLVED*** ProQuest Maintenance Window

WHAT: The ProQuest database platform will be undergoing routine maintenance and improvements.

WHEN: 06/15/13 Duration: 7:00 p.m. to 11:00 p.m.

Current Status: Closed

Service(s) Impacted: ProQuest research databases, including Research Library, newspaper databases, historical newspapers, and Nursing & Allied Health Source.

Check for periodic updates.

Friday, June 7, 2013

***RESOLVED*** ePass Tools Not Loading Correctly

WHAT: The ePass toolset is currently not loading correctly, resulting in either blank pages or extremely slow loading pages.

WHEN: 06/7/2013

Current Status: Resolved

Description:  UPDATE 6/12/2013:  The ePass toolkit is up and running again.  Issues of slowness will continue to be researched/addressed, but users should be able to change passwords and create ePass accounts as expected.

UPDATE 6/10/2013:  We have identified an issue with the password change system which is preventing password changes from applying correctly.  We are working on a solution, though we do not have an estimated time to completion as of yet.  We will continue to update this System Notice as we progress with repairs.

UPDATE 6/7/2013 11:47 am:  We have performed some behind the scenes maintenance in an attempt to improve the speed of the tools.  While the performance has improved, we will be monitoring the toolset throughout the day to ensure that the toolset remains stable.  If there are any issues with the toolset, please report them to the Help Desk immediately at 253-535-7525 or via email at

Original Message: At approximately 11 am this morning, the Help Desk received reports of the ePass tools running very slowly and/or not loading for some users.  Our Systems team is currently investigating the root cause of the slowness and is working to bring the tools back up to working order.  At this time, we do not have a work around for the tools.

All facets of ePass are impacted; these services include:
  • Password Resets
  • Account Creation
  • Password Changes
  • Nickname Updates/Creation
We will be diagnosing the issue as the day progresses.  We will update with information as more becomes available.

Service(s) Impacted: ePass

Check for periodic updates.

Thursday, June 6, 2013

***Resolved*** DSpace Out of Service Friday June 7 for Maintenance

*** UPDATE *** June 7, 12:15PM - DSpace maintenance has been completed and the fix for thumbnail generation has been applied. 

*** UPDATE *** June 7, 8:30AM - DSpace is currently offline for planned maintenance. 

WHAT: DSpace System

WHEN: 06/07/13  Duration: Up to 8 hours

Current Status: In progress

Description: DSpace, the PLU digital repository, will be out of service for maintenance on Friday June 7 beginning at 8am to fix issues related to thumbnail image generation. Please plan accordingly.

Service(s) Impacted: DSpace

Check for periodic updates.