Thursday, October 24, 2013

***RESOLVED*** Network Connectivity Issues - All Campus - 10/24/2013

WHAT: Reports of Network Connectivity Issues for All Campus

WHEN: 10/24/2013

WHERE: All Campus

Current Status: Resolved

Description:
Update:  7:30 pm

We discovered the root of the issue at approximately 6:30 pm.  Network was slowly returned to normalcy after resolving the issue, and follow up maintenance continues to proceed throughout the evening.  We expect that most users should no longer be experiencing network issues.  If you continue to have network issues, please first attempt a reboot on your device.  Should the issues persist, please contact the I&TS Help Desk at 253-535-7525 for assistance.

At approximately 4 pm today, I&TS received reports of widespread network connectivity issues from all areas on campus, over both Wired and Wireless connections.  We are aware of the issues and currently are investigating the source.  We will continue to provide updates over the PLUHelpDesk Twitter account @PLUHelpDesk and on the status blog as we garner more information.

Service(s) Impacted:Campus Network

Estimated Time to Resolution or Next Update: 6 pm


Root Cause / Continuous Improvement:  The root cause of this incident was an improperly connected device in a residence hall.  Our technicians tracked the source of the device and took actions to prevent the misconfigured device from persisting in disruption.

We are continuing to investigate as to how the device became set up in this manner.  We apologize for the disruption of service and appreciate your patience as we worked to restore normalcy to the campus network.  We greatly appreciate the number of calls we received reporting the issue and the cooperation of each caller as our Technicians troubleshot the issue over the phone.  Your consideration and patience as we diagnosed the situation were immensely useful.  Please continue to contact the Help Desk at 253-535-7525 with any technology related issue.


Check http://www.plu.edu/status/ for periodic updates.

Wednesday, October 23, 2013

Sakai Unavailable for Maintenance on Fri., Oct. 25, 6AM

*** UPDATE *** October 25, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 25, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/25/13  Duration:  6:00AM - 6:30AM

Description:   On Friday, October 25, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, October 25, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Friday, October 18, 2013

Sakai Turnitin Service - Scheduled Maintenance Nov. 2, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance November 2, 7am-11am PDT

WHEN:  11/02/13  Duration:  7am - 11am (intermittent)

Current Status:  Open

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, November 2nd, 2013, from 7 to 11 AM Pacific Time. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Thursday, October 17, 2013

Internet Native Banner and Java Issues

WHAT: Users are experiencing problems with accessing Internet Native Banner due to a Java Update.

WHEN: 10/17/2013

Current Status: Closed

Description:  When attempting to access Internet Native Banner, users are prompted to update to the newest version of Java.  This will result in one of two scenarios:

1.  User receives a prompt which requests that they update Java -- the user is given three options: Update, Ignore, or Later (indicating ask later)
2.  User is automatically taken to the java.com update page whenever they access Internet Native Banner

Service(s) Impacted: Banner

Workarounds:  In the first scenario, please select "Later" and then close out of all subsequent error message which occur when accessing Banner.  This should be the only time you have to do this until we can resolve the issue with Banner and Java.

In the second scenario, users will need to contact the Help Desk at 253-535-7525 for assistance and we will send someone over to resolve the issue.  

Estimated Time to Resolution or Next Update:

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Oct. 18, 6AM

*** UPDATE *** October 18, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 18, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/18/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, October 18, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, October 18, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.