Brief Internet Outages 3/27/14 12 am - 2 am

WHAT: Brief Internet Outages as I&TS performs network maintenance and upgrades around campus.  Outages should last no longer than 5 minutes for each building. 

WHEN: 03/27/14 Duration:12am to 2 am

WHERE: Campus Wide

Current Status: Closed

 Description:  Resolution:  The upgrades have been completed.  We thank you for your patience while we performed maintenance and upgrades on the Campus Network.  If you are experiencing any connectivity issues, please call the Help Desk at 253-535-7525.


Update:  This morning's maintenance went through successfully; we will be resuming the maintenance on the morning of the 28th during the same time frame.  We thank you for your patience, and will continue to keep you updated as the maintenance progresses.

Original post:  Beginning at 12 am on 3/27/14, I&TS will be performing a series of networking upgrades and maintenance for the PLU Campus.  This maintenance will result in brief Internet outages lasting approximately 5 minutes for each location on campus.  We anticipate that the work will be completed at 2 am.

Users experiencing connectivity issues after this time should contact the Help Desk at 253-535-7525.

We apologize for any inconvenience this may cause and assure you that we will do our best to reduce the duration of the network disruption. 

Service(s) Impacted: Campus Network

Estimated Time to Resolution or Next Update: 2 am

Root Cause / Continuous Improvement: Maintenance and Upgrades



Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Apr. 5, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance April 5, 7am-11am PDT

WHEN:  04/05/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, April 5th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

EBSCOhost Network Upgrades 28 March 2014

WHAT: EBSCOhost will be performing upgrades to their service, resulting in a disruption of service.  

WHEN: 3-28-14 Duration: 6pm- 8 pm

Current Status: Open

Description: On March 28th from 6pm to 8 pm, EBSCOhost, content provider for the Library, will be performing routine maintenance on their network as part of an upgrade process.  The EBSCOhost content will be unavailable during this time. 

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 3-28-14 at 8 pm

Root Cause / Continuous Improvement: Routine Upgrade/Maintenance



Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Fri., Mar. 21, 6AM

*** UPDATE *** March 21, 6:13AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 21, 6:02AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, March 21, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, March 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Google Docs and other Google Services currently experiencing network disruptions

WHAT: Google Docs, Google Talk (chat, hangouts), and other Google services are experiencing network disruptions.

WHEN: 3/17/2014

Current Status: Open

Description:

 RESOLVED 1:25 pm:  At Approximately 1:20 pm, Google reported that the issue should be resolved.  If you are having difficulty accessing your Google Documents or GChat, please contact the Help Desk at 253-535-7525.

Original Post:  At approximately 10:00am, we received reports of some users having difficulties accessing the following Google Services:

Google Talk (chat, hangouts)
Google Docs (all items)

Users would receive an error 502 when attempting to access their Google Documents.

Google's App Status Blog has acknowledged the issue, but no further information has been posted.  We are currently awaiting further updates.

Service(s) Impacted: Google Apps

Estimated Time to Resolution or Next Update:  As soon as Google posts an update, we will update the blog.  Estimated time for next update is 12:00 pm



Check http://www.plu.edu/status/ for periodic updates.

***Resolved*** Brief Internet Outage 3-12-14 10 pm - 11 pm

WHAT: There will be a brief Internet Outage at 5 pm today for a maintenance window by one of our Internet Service Providers

WHEN: 03/12/14 Duration: 1-15 minutes expected

WHERE:Campus Wide and PLU Website

Current Status: Closed

Description: At 10 pm this evening, one of our Internet Service Providers will be performing emergency maintenance, which will result in a disruption of multiple web services, as well as a lack of Internet connectivity for some computers on campus.

Web services which will be impacted include:

PLU Homepage
Sakai
Banner
Campus Calendar
Cascade
Web Help Desk
Library Website

We anticipate that the outage should be brief, and last no longer than 1-15 minutes, but we will be prompt with updates via our Twitter @PLUSystemStatus should there be a delay.

Service(s) Impacted: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, MyLuteLife, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update:  11 pm

Root Cause / Continuous Improvement:



Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** OCLC Service Outage - Access to Some Library Services Impacted

WHAT: OCLC Service Outage for Some Library Services

WHEN: 03/06/14 10:05am

Current Status: Resolved 03/06/14 1:15pm

Description:
RESOLUTION 1:54pm:  We received notice from the OCLC service that their issues have been resolved.   All services should be operational at this time.  We thank you for your patience.

Original Post:  OCLC experienced system outages that are in the process of being resolved. We appreciate your patience while we work through this issue. This may impact access to some services such as:

• Connexion
• EZproxy
• FirstSearch
• ILLiad
• WorldCat

We're waiting to hear from the service provider for updates.

Service(s) Impacted:  Library catalog and databases.

Check http://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance Mar. 15, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance March 15, 7am-11am PDT

WHEN:  03/15/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, March 15th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.