Wednesday, September 30, 2015

***RESOLVED*** Checkboxes not working correctly in WorldCat Local

WHAT: Checkboxes not working correctly in WorldCat Local

WHEN: 09/30/15


Current Status: Closed

Description: When conducting library catalog searches using WorldCat Local, the results refinement checkboxes (format, available online, etc) cannot be selected when using Mozilla Firefox.

Service(s) Impacted: Library

Workarounds: Use a browser other than Firefox to search WorldCat.


Root Cause / Continuous Improvement: The vendor is aware of the issue and working on a fix.



Check http://www.plu.edu/status/ for periodic updates.


Tuesday, September 29, 2015

Sakai Unavailable for Maintenance on Fri., Oct. 2, 6AM PDT

*** UPDATE *** October 2, 7:02AM PDT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 2, 6:00AM PDT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  10/02/15   Duration:  6:00AM - 7:00AM PDT   

Description:  On Friday, October 2, Sakai will be out of service from 6:00AM to 7:00AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 11, 7:00AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, September 8, 2015

Sakai Unavailable for Maintenance on Fri., Sept. 11, 6AM PDT

*** UPDATE *** September 11, 8:04AM PST - Sakai is back online. The Sakai Support Team has resolved the unexpected issues that emerged soon after the planned maintenance period and will continue investigating the root cause.

*** UPDATE *** September 11, 6:44AM PST - Unfortunately, Sakai is offline due to an unexpected service disruption. The Sakai Support Team is working on the problem to restore this service as soon as possible.

*** UPDATE *** September 11, 6:25AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 11, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance   

WHEN:  09/11/15  Duration:  6:00AM - 6:30AM PDT  

Description:  On Friday, September 11, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 11, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

** SERVICE DISRUPTION ** WorldCat Connectivity Issues

WHAT: WorldCat Connectivity Issues

WHEN: 09/08/15


Current Status: Closed

Description: Connectivity issues across multiple OCLC services, including WorldCat Local, WorldCat Discovery, WorldCat Knowledge Base, WorldShare ILL.

Service(s) Impacted: Library

Workarounds: Voyager catalog and non-OCLC databases are not affected.


Root Cause / Continuous Improvement: OCLC is aware of the issue and working on a fix.



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 2, 2015

*RESOLVED: Internet Native Banner Unavailable

WHAT: Internet Native Banner is temporarily unavailable

WHEN: Wednesday, September 2nd, 2015, 7:00am

WHERE: Campus Wide

Current Status: Closed

Description:
*Update:  Internet Native Banner is once again available.  Please contact the Help Desk if you continue to experience problems.

*Original
Internet Native Banner (INB) is temporarily unavailable.  This outage does not effect Banner Self-Service.  The cause of the issue is being investigated and an update will be provided as soon as possible.

Service(s) Impacted:  Internet Native Banner (INB) Only

Workarounds: None at this time.

Estimated Time to Resolution or Next Update: Estimated time to resolution is unknown at this time.  An update will be posted when the issue has been resolved.



Check http://www.plu.edu/status/ for periodic updates.