Wednesday, October 28, 2015

***Resolved*** Service Disruption: 25Live Currently Unavailable, 10/28/15

WHAT: 25Live Service Disruption

WHEN: Wednesday, October 28, 2015 Duration: Unknown

WHERE: Campus Wide

Current Status: Closed

Description: ***Update***  The hardware issue has been resolved and 25Live is once again available for use.

Original Post:
A hardware issue has been identified which has resulted in 25Live being unavailable to the campus community.  Our technical staff are working on a resolution and hope to have the service restored as quickly as possible.

Service(s) Impacted: 25Live



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, October 27, 2015

Sakai Unavailable for Maintenance on Fri., Oct. 30, 6AM PDT

*** UPDATE *** October 30, 6:12AM PDT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 30, 6:00AM PDT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance    

WHEN:  10/30/15  Duration:  6:00AM - 6:30AM PDT

Description:  On Friday, October 30, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Oct. 30, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Friday, October 23, 2015

Sakai, WHD, & FormAssembly Email Notification Issues

*** UPDATE *** Oct. 23, 2015, 10:03am PDT - At approximately 10 am, the PLU mail server has been restored, and emails sent via Sakai, Web Help Desk, FormAssembly, and other webforms are now being sent. Nevertheless, emails sent from Sakai and these other services between 10pm last night and 10am this morning will likely not have reached recipients. Therefore, anyone who has sent email notifications via these services during this period may want to resend them.

WHAT: Sakai, Web Help Desk, and FormAssembly Email Notification Issues

WHEN: 10/23/15

Current Status: Open

Description: From approximately 10:00PM PDT on Thursday, October 22, one of PLU’s mail servers experienced an unplanned service disruption that affected emails sent from Sakai, Web Help Desk, FormAssembly, and some other webforms, but not emails sent from PLU Gmail. Emails sent from Sakai and these other services during this time will likely not have reached recipients. Therefore, anyone who has sent email notifications via these services during this time may want to resend them. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted: Sakai, Web Help Desk, FormAssembly

Estimated Time to Resolution or Next Update: 10:00am

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, October 20, 2015

Sakai Unavailable for Maintenance on Fri., Oct. 23, 6AM PDT

*** UPDATE *** October 23, 6:12AM PDT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 23, 6:00AM PDT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance   

WHEN:  10/23/15  Duration:  6:00AM - 6:30AM PDT

Description:  On Friday, October 23, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Oct. 23, 6:30AM PDT

Check http://www.plu.edu/status/ for periodic updates.

Friday, October 16, 2015

***RESOLVED*** Disruption to WorldCat services

WHAT: Disruption to WorldCat services

WHEN: 10/16/15 


Current Status: Open

Description: WorldCat services, including the WorldCat Local library catalog and Interlibrary Loan, are currently offline.

Service(s) Impacted: Library

Workarounds: Use the library classic catalog and research databases until the issue is resolved.


Root Cause / Continuous Improvement: To be determined.

Update: Connexion and ILLIAD are back online. Other services are still disrupted.

Update: WorldCat services have been restored.



Check http://www.plu.edu/status/ for periodic updates.

Thursday, October 15, 2015

***RESOLVED*** Internet Native Banner (INB) Currently Unavailable, 10/15/15

WHAT: Internet Native Banner (INB)

WHEN: 10/15/15

DURATION: Unknown

WHERE: On Campus

Current Status: Open

Description: **Update** While the original cause of today’s INB outage has yet to be determined, a workaround has been established and the database is once again available.

Original Post:
At approximately 2:30pm today, we received notification that staff were unable to log into INB.  Banner Self Service continues to be available.  We are researching the issue and will update this post as soon as the problem has been resolved.

Service(s) Impacted: INB (Internet Native Banner) only.  Banner Self Service continues to be available.

Workarounds: None

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.