Friday, April 29, 2016

*Updated* Brief Internet Outage Overnight - 4/29/2016 beginning at 12:45am

WHAT: Primary ISP connection dropped

WHEN: 04/29/2016  Duration: 12:44:51 AM to 1:35:09 AM

WHERE: PLU Main Campus

Current Status: Resolved

Description: *Update*  We received followup information from our ISP that their carrier performed "scheduled" maintenance during a maintenance window that they did not notify our ISP about.  The full disruption ended up lasting from approximately 12:45am until 1:35am.  All services appear to be fully restored and no continued issues are anticipated.

*Original Post* For a couple of minutes our primary Internet connection dropped along with more than a dozen other customers.  Our primary ISP noted the issue and is investigating the cause with their carrier.  No additional outage is expected, though this outage was unplanned and given the unknown cause no certainty can be applied to the possibility of a recurrence at this time.

Service(s) Impacted: Campus Internet Service

Estimated Time to Resolution or Next Update: As information is updated by our ISP.

Root Cause / Continuous Improvement: Our ISP will be following up with their carrier to ensure this sort of issue does not occur in the future.

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, April 19, 2016

Sakai Unavailable for Maintenance on Fri., Apr. 22, 6AM PT

*** UPDATE *** April 22, 6:25AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 22, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 04/22/16 Duration: 6:00AM - 6:30AM PT

Description: On Friday, April 22, Sakai will be out of service from 6:00AM to 6:30AM PST for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: Apr. 22, 6:30AM PT

Check http://www.plu.edu/status/ for periodic updates.

Monday, April 11, 2016

***Update #3*** Possible Internet Disruption Scheduled for Thursday, April14th Midnight-6am

WHAT: PLU's Primary Internet service connection will be undergoing preventative maintenance.

WHEN: 4/14/2016 Duration: Estimated outage duration is two hours, however the entire Midnight-6am maintenance window is being reserved.

WHERE: PLU Campus

Current Status: Open

Description: 
*Update #3 - 7:50am*  I&TS has reconfigured our Internet service routing to use a backup service.  While service has generally been restored using this connection, it does not have sufficient capacity to handle our full internet load during peak traffic periods so some ongoing issues with performance and/or connectivity are anticipated.  We continue to await any updates from out primary ISP regarding restoration of service.

*Update #2 -7:15am*  According to our ISP, the work they were doing overnight began around 1:30am and did not go well.  They are continuing to try to resolve the issue, but can provide no ETA for full service restoration.  I&TS will attempt to reconfigure our Internet service routing to use a backup service, but this approach has had varying levels of success in the past.

*Update #1 - 7:00am* I&TS is investigating to determine why our Internet service continues to be offline. Technicians are en route to campus.

*Original Post* Our primary Internet Service Provider notified us today of planned preventative circuit maintenance work that will be taking place early Wednesday morning.  This work is anticipated to cause service disruptions for approximately two hours sometime between Midnight and 6am.

Service(s) Impacted: Campus Network and all service access from off-campus

Workarounds: We are investigating whether we can utilize our 2nd ISP connection to provide an alternate service path.  However, please plan to complete any work that may require Internet access from campus, or access to campus services (e.g. Sakai, Banner, etc.) before the work begins.

Estimated Time to Resolution or Next Update: ASAP

Check http://www.plu.edu/status/ for periodic updates.

Friday, April 8, 2016

**UPDATE** We think the notice emails for system status messages are back in operation.  Sorry for the month-long delay.

WHAT: Test of Subscription

WHEN: 04/08/16 Duration: (if applicable)

WHERE: Here

Current Status: Open

Description: Published post to test email notice to subscribers per Google instructions.

Service(s) Impacted: Google Apps

Workarounds: (if applicable)

Estimated Time to Resolution or Next Update:  Hopefully immediate.

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.


Monday, April 4, 2016

EBL eBook platform outage

WHAT: ProQuest critical maintenance

WHEN: 04/07/16, 2:00pm Duration: Two hours


Current Status: Open

Description:ProQuest, which is the provider for EBL eBooks, will be performing maintenance on the EBL platform on Thursday, April 7th for up to two hours. Please plan your research accordingly.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.


Sunday, April 3, 2016

*Completed* Possible Internet Disruption Scheduled for Wednesday, April 6th Midnight-6am

WHAT: PLU's Primary Internet service connection will be undergoing preventative maintenance.

WHEN: 4/6/2016 Duration: Estimated outage duration is two hours, however the entire Midnight-6am maintenance window is being reserved.

WHERE: PLU Campus

Current Status: Open

Description: *Update* According to our primary ISP:  "Circuit maintenance has been completed and no affect to network services was detected during the maintenance window."

*Original Post* Our primary Internet Service Provider notified us today of planned preventative circuit maintenance work that will be taking place early Wednesday morning.  This work is anticipated to cause service disruptions for approximately two hours sometime between Midnight and 6am.

Service(s) Impacted: Campus Network and all service access from off-campus

Workarounds: We are investigating whether we can utilize our 2nd ISP connection to provide an alternate service path.  However, please plan to complete any work that may require Internet access from campus, or access to campus services (e.g. Sakai, Banner, etc.) before the work begins.

Estimated Time to Resolution or Next Update: Wednesday morning after 6am

Check http://www.plu.edu/status/ for periodic updates.

Friday, April 1, 2016

Mail Services Disrupted on Various Systems

**UPDATE**  The mail services on the affected systems has been restored as of Noon, 4/1/2016.  We apologize for the disruption and please report any further problems to the HelpDesk.

WHAT: Mail Services Disrupted on Various Systems

WHEN: 04/01/16  Duration: Since the afternoon of 3/31/16

WHERE: On-Campus

Current Status: Open

Description: There appears to be problem with outgoing mail being sent from various systems.  Scanners, Sakai, and the PLU HelpDesk are among those that have been identified so far.

Service(s) Impacted: Scanners, Sakai, Web Help Desk, (there may be others)

Workarounds: None

Estimated Time to Resolution or Next Update: Noon of 4/1/2016

Root Cause / Continuous Improvement: Ham had to be cured.



Check http://www.plu.edu/status/ for periodic updates.