Wednesday, July 3, 2013

***RESOLVED*** Reports of Sakai Login Not Available from Off-Campus

*** UPDATE *** July 3, 2013, 8:24AM - The login process for Sakai has been restored, so that persons from off-campus should now be able to login to Sakai.

WHAT: Off campus access to Sakai

WHEN: 07/03/13 6:56am

WHERE: Off campus access to Sakai

Current Status: Resolved

Description: We are receiving reports of some off-campus users not being able to login to Sakai. On-campus access seems to be functional. The issue is being investigated.

Service(s) Impacted: Sakai

Next Update:  8:00am

Root Cause / Continuous Improvement: The directory server that Sakai connects to receive ePass account data had malfunctioned at approximately 4:13am this morning (July 3, 2013). I&TS is investigating further to locate root cause and to explore possible options for more resilient connectivity.

Check for periodic updates.

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