Unplanned ePass Authentication Disruption Resolved - Sun., Apr. 28

WHAT:  Unplanned ePass Authentication Disruption Resolved

WHEN:  04/28/19  Duration:  5:00pm - 6:50pm

Current Status:  Resolved

Description:  Around 5:00pm on Sunday, April 28, the certificate for the ePass login server had expired, causing browsers like Chrome to report, "Your connection is not private:
Attackers might be trying to steal your information from allotropa.plu.edu (for example, passwords, messages, or credit cards)." I&TS staff began work to restore the certificate as soon as the issue was reported, and a new certificate was installed by 6:50pm, resolving the issue. This disruption affected only those users who attempted to login during this interval.

Service(s) Impacted:  ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.

Root Cause / Continuous Improvement:  Expired certificate.

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETED* Voyager and EzProxy Routine Maintenance

WHAT: Voyager and EzProxy will both be down for system updates.

WHEN: 04/26/19 Duration: 6:00 am to 7:00 am

Current Status: Closed

Description: The Voyager system, which controls library user accounts, checkouts, and holdings information (including location and call number of print materials) will be offline for maintenance and upgrades.  Also the library's EZProxy server will be offline for approximately one hour for an upgrade. Off campus access to library resources will not be available during this time.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

All Banner Services Unavailable for Maintenance Window - Sunday, April 28, 2019, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, April 28, 2019, 5-11:00 am

WHERE: On & Off Campus

Current Status: Completed

Description: All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, April 28, 2019, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Apr. 26, 6am

*** UPDATE *** April 26, 6:19am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 26, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  04/26/19  Duration:  6:00am - 7:00am PT

Description: On Friday, April 26, Sakai will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr 26, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

ProQuest Maintenance Outage

WHAT: ProQuest Maintenance Outage

WHEN: 04/20/2019 Duration: 9 am - 11 am


Current Status: Open

Description: ProQuest's e-book platform will be offline for a security upgrade. EbookCentral e-books will be unavailable.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

*Resolved* Softdocs Etrieve Service Disruption - Tuesday, April 9, 4:40pm

WHAT: Softdocs Etrieve Service Disruption

WHEN: 4/9/2016 Duration: Beginning about 4:40pm

Current Status: Resolved

Description:
*Update*
Etrieve service was restored this morning around 8:00am after identifying the missing configuration element.

*Original Post*
Late this afternoon, the Etrieve service went offline.  I&TS staff has been investigating the cause of the outage, but has yet to identify a cause or determine a path to service restoration.  We will continue to troubleshoot and work with our support resources to restore service as soon as possible.

Service(s) Impacted: Softdocs Etrieve

Workarounds: None at this time

Next Update: Wednesday, April 10, 9:00am

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.