**RESOLVED: All Banner Services Unavailable for Maintenance Window - Sunday, January 5, 2020, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, January 5, 2020, 5-11:00 am

WHERE: On & Off Campus

Current Status: Open

Description: **UPDATE:  The mainenance work is complete.  Banner INB, Banner Administrative Pages and Banner Self-Service are once again available. 

All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, January 5, 2020, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service

Check https://www.plu.edu/status/ for periodic updates.

ProQuest E-books Maintenance

WHAT: ProQuest E-books Maintenance

WHEN: 12/20-21/2019 Duration: 6:00 pm - 4:00 am


Current Status: Open

Description: ProQuest Ebook Central will be undergoing maintenance during this time and e-books on the platform will not be accessible.

Service(s) Impacted: Library

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Wed., Nov. 27, 6am

*** UPDATE *** November 27, 6:06am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 27, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/27/19  Duration:  6:00am - 7:00am PT

Description:  On Wednesday, November 27, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Wed., Nov. 27, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

RESOLVED: Banner Self-Service Currently Unavailable

WHAT: Banner Self-Service

WHEN: Thursday, November 14th, 1:00pm

WHERE: On & Off Campus

Current Status: Resolved

Description: UPDATE:  Access to Banner Self-Service has been restored.  The root cause of this issue has not been determined however I&TS staff will continue to monitor and research the situation.

At approximately 1:00 pm today, Thursday, November 14th, I&TS began to receive notification that Banner Self-Service is unavailable.  Members of the Information Systems team are currently working to identify the issue and hope to have a resolution soon.  This message will be updated as soon as more information is available or when the issue has been resolved.

Service(s) Impacted: Banner Self-Service

Workarounds: None




Check https://www.plu.edu/status/ for periodic updates.

Journals @ PLU not working for some EBSCO and ScienceDirect databases

WHAT: Journals @ PLU not working for some EBSCO and ScienceDirect databases

WHEN: 11/12/2019


Current Status: Open

Description: Links to some EBSCO and ScienceDirect journal titles in Journals @ PLU are going to the portal pages for these databases instead of to the journals they should be linking to.

Service(s) Impacted: Library

Workarounds: Look up the journals in the main library catalog, or use the EBSCO or ScienceDirect links on the library home page.


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Nov. 15, 6am

*** UPDATE *** November 15, 6:39am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 15, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/15/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, November 15, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 15, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

RESOLVED: Address Updates in Banner Administrative Pages and Self-Service

WHAT: Address Updates in Banner Administrative Pages and Self-Service

WHEN: Friday, November 8, 2019

WHERE: On and Off Campus

Current Status: Open

Description: UPDATE: The issue has been resolved.  All data entry is working as expected.
The October postal update for Clean Address was applied to Banner production late on November 7th.  This update appears to have created an issue with generating new, or updated existing addresses.  Users will get error messages in Administrative Pages and Self-Service when entering or updating addresses, but are not prevented from saving the records as unverified.

We have an urgent ticket with Runner Technologies and hope to have a resolution soon.  This post will be updated when the issue is resolved.

Service(s) Impacted: Banner Administrative Pages, Banner Self-Service

Workarounds: None





Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Outage - Thurs., Oct. 15, 02:00AM-06:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 10/15/20  Duration: Periodic between 2-5AM

WHERE: Internet service in and out of campus

Current Status: Open

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 2:00AM and 6:00AM Thursday morning, October 15th.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.

*Resolved* Mail Services Disrupted on Various Systems - Thurs., Oct. 31, 2019

WHAT:  Mail Services Disrupted on Various Systems

WHEN:  10/31/19  Duration:  approximately 1:00pm to 1:42pm

Current Status:  Resolved

Description:  A service disruption for outgoing email is currently estimated to have occurred between 1:00pm and 1:42pm on Thursday, October 31 affecting various PLU systems such as Sakai, the PLU Web Help Desk, and other systems but not including PLU Gmail and other Google services. While the outgoing email service has been restored, the Sakai Support Team has observed that some email sent from Sakai during this interval may not have actually been sent. Therefore, Sakai users might need to resend messages sent during that period. It is unclear if any other systems experienced any lost messages, but message delivery delays during that time period were a common occurrence. We apologize for the inconvenience.

Service(s) Impacted:  Sakai, Web Help Desk, possibly others

Check https://www.plu.edu/status/ for periodic updates.

Taylor & Francis Online maintenance partial outage

WHAT: Taylor & Francis Online maintenance partial outage

WHEN: October 29, 2019, 12 midnight through 5:00 pm

Current Status: Open

Description: Taylor & Francis Online journal hosting service will have some features offline for maintenance. Article access and downloading will still be available.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Safari/O'Reilly Online Learning Partial Outage

WHAT: Safari/O'Reilly Online Learning Partial Outage

WHEN: 10/28/2019 Duration: unknown


Current Status: Open

Description: Safari e-books/O'Reilly Online Learning is experiencing a partial outage due to the wildfires in California. They are working to keep services and content available.

Service(s) Impacted: Library


Estimated Time to Resolution or Next Update: unknown



Check https://www.plu.edu/status/ for periodic updates.

Planned Internet Service Provider Outage - Friday, October 18, 2019 - 12:01AM to 05:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 10/18/19 Duration:  Up to 1 hour total

WHERE: Internet service in and out of campus

Current Status: Complete

Description: One of PLU's Internet Service Providers notified us of maintenance work they will need to perform affecting one of our Internet connections.  This work is scheduled between Midnight and 5:00AM Friday morning, October 18th.  According to our ISP we can expect that our "customers will lose connection for up to an hour during the maintenance window noted."

PLU has multiple ISP connections and has designed our connectivity to utilize both links whenever possible.  During this maintenance our Internet service should automatically switch to our secondary ISP for all traffic. However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of ISP maintenance.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Oct. 18, 6am

*** UPDATE *** October 18, 6:58am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 18, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/18/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, October 18, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 18, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

ProQuest Ebook Central maintenance outage

WHAT: ProQuest Ebook Central maintenance outage

WHEN: 10/19/2019, 9:00 am-12:00 pm


Current Status: Open

Description: The ProQuest Ebook Central platform will be down for maintenance during this time and ebooks on this platform will not be accessible. Books already downloaded will not be affected. Please plan your research accordingly.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Oct. 11, 6am

*** UPDATE *** October 11, 6:08am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 11, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  10/11/19  Duration: 6:00am - 6:30am PT

Description:  On Friday, October 11, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 11, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai and Search & Directory Unavailable for Maintenance - Fri., Oct. 4, 6am

*** UPDATE *** October 4, 6:23am PT - Sakai and PLU Search & Directory are both back online.

*** UPDATE *** October 4, 6:10am PT - Sakai is back online. Planned maintenance for PLU Search & Directory continues.

*** UPDATE *** October 4, 6:00am PT - Sakai and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai by 6:30am and the other services by 7:00am (if not before).

WHAT:  Sakai and PLU Search & Directory Unavailable for Maintenance

WHEN:  10/04/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, October 4, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Oct. 4, 2019, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Planned Internet Service Provider Outage - Friday, September 20, 2019 - 12:01AM to 05:00AM

WHAT: PLU Internet Service Provider Planned (Emergency) Maintenance

WHEN: 09/20/19 Duration:  Up to 2 hours total

WHERE: Internet service in and out of campus

Current Status: Complete

Description: One of PLU's Internet Service Providers notified us of emergency maintenance work they will need to perform affecting one of our Internet connections.  This work is scheduled between Midnight and 5:00AM Friday morning, September 20th.  According to our ISP we can expect that our "service(s) will experience up to 8 disruption events that can last up to 15 minutes each in length."

PLU has multiple ISP connections and has designed our connectivity to utilize both links whenever possible.  During this maintenance our Internet service should automatically switch to our secondary ISP for all traffic. However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of ISP emergency repairs.

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Web Help Desk & DSpace Unavailable for Maintenance - Fri., Sept. 20, 6am

*** UPDATE *** September 20, 6:20am PT - Sakai, Web Help Desk, and DSpace are now all back online.

*** UPDATE *** September 20, 6:09am PT - Sakai is now back online. Planned maintenance for Web Help Desk and DSpace continues.

*** UPDATE *** September 20, 6:00am PT - Sakai, Web Help Desk, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai by 6:30am and the other services by 7:00am (if not before).

WHAT:  Sakai, Web Help Desk & DSpace Unavailable for Maintenance

WHEN:  09/20/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, September 20, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Web Help Desk (helpdesk.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Web Help Desk, and DSpace

Estimated Time to Resolution or Next Update:  Fri., Sept. 20, 2019, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Sept. 13, 6am

*** UPDATE *** September 13, 6:08am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 13, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  09/13/19  Duration:  6:00am - 6:30am PT

Description:  On Friday, September 13, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Sept. 13, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Aug. 30, 6am

*** UPDATE *** August 30, 6:05am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 30, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  08/30/19  Duration:  6:00am - 6:30am PT

Description:  On Friday, August 30, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Aug. 30, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

*Completed* Planned Telephone & Internet Service Outage - Intermittent between Monday Aug. 26, 2019 - 10:00PM to Tuesday Aug. 27, 2019 02:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 8/26/19  Duration: Estimated up to 1 hour between 10:00pm and 2:00am

WHERE: Telephone & Internet service in and out of campus

Current Status: Complete

Description:
Overnight Information & Technology Services will be performing some urgent updates to equipment servicing our telephone and network services.  This will cause a series of fairly short disruptions to our telephone and Internet service.  Each portion of the work will be fairly brief, with the total "downtime" estimated to be around 1 hour or less across all services.

Service(s) Impacted: Campus Network Service, Campus Telephone Service

Workarounds: Cell phones for phone calls.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Sun., Aug. 18, 6am

*** UPDATE *** August 18, 6:05am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 18, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  08/18/19  Duration:  6:00am - 6:30am PT

Description:  On Sunday, August 18, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sun., Aug. 18, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Planned Internet Service Provider Outage - Thursday Aug. 8, 2019 - 11:00AM to 12:00PM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 8/8/19  Duration: Estimated 1 hour between 11:00am and 12:00pm

WHERE: Internet service in and out of the campus network

Current Status: Resolved

Description:
In coordination with our primary ISP, essential equipment will be replaced.  It is expected that we will lose connectivity to the Internet through this service for a short period of time.  During this maintenance our Internet service should automatically switch to our secondary ISP for all traffic. However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.

[Update]
A configuration issue caused most sites on the internet to be inaccessible temporarily.  The issue was resolved by our internet service provider.  Internet service to and from campus should now be completely restored. 

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Aug. 2, 6am

*** UPDATE *** August 2, 6:33am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 2, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  08/02/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, August 2, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Aug. 2, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Upgrade on Sat., Aug. 10, 6am - 2pm

*** UPDATE *** August 10, 10:58 am - Sakai has been upgraded to version 12 and is now available for use.

*** UPDATE *** August 10, 6:00am - Sakai is now offline for the planned upgrade. The Sakai Support Team is working to complete the upgrade by 2:00pm, US Pacific Time.

WHAT:  Sakai Upgrade on Saturday, August 10

WHEN:  08/10/19  Duration:  6:00am - 2:00pm, US Pacific Time

Description:  Sakai at PLU will be upgraded from version 2.9 to version 12 on Saturday, August 10, 2019, 6:00am - 2:00pm, US Pacific Time. Sakai will be unavailable during this upgrade, so please plan accordingly.

While almost all content and tools will transition seamlessly with the upgrade, instructors should expect differences in Sakai’s user interface and anticipate new features. Instructors are encouraged to proactively explore Sakai 12 by using the Preview Course in Sakai 12 form to preview how some of their current course sites would look in Sakai 12. For more details see the articles, How can I prepare for the Sakai upgrade? and What are significant new features in Sakai 12?

Questions? Contact the Sakai Support Team at sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., Aug. 10, 2019, 2:00pm

Check https://www.plu.edu/status/ for periodic updates.

ProQuest Ebook Central Maintenance Outage

WHAT: ProQuest Ebook Central Maintenance Outage

WHEN: 07/20/19 Duration: 9:00 am - 12:00 pm


Current Status: Open

Description: ProQuest will be performing maintenance on their Ebook Central platform. ProQuest ebooks will be unavailable during this time. (Books checked out and downloaded will be unaffected.)

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

ePass System Maintenance - July 9, 2019 at 7:00am

WHAT: ePass System Maintenance - July 9, 2019 at 7:00am

WHEN: 07/09/2019  Duration: 30 min.

Current Status: Closed

Description: On July 9, 2019, system maintenance will be performed on the ePass system from 7:00-7:30am. During this time, ePass login will experience intermittent service disruptions. At that time, users who are already signed in to online services are expected to experience little to no disruptions. Please plan accordingly.

Service(s) Impacted: ePass



Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., July 13

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  07/13/19  Duration:  8:00am-4:00pm PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, July 13, 2019 from 8:00am to 4:00pm, US Pacific Time. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk, DSpace and Search & Directory Unavailable for Maintenance - Fri., June 14, 6am

*** UPDATE *** June 14, 6:23am PT - Web Help Desk, DSpace, and PLU Search & Directory are now back online. The planned maintenance is complete.

*** UPDATE *** June 14, 6:00am PT - Web Help Desk, DSpace, and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Web Help Desk, DSpace, and PLU Search & Directory Unavailable for Maintenance

WHEN:  06/14/19   Duration:  6:00am - 7:00am PT

Description:  On Friday, June 14, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Web Help Desk (helpdesk.plu.edu), DSpace (dspace.plu.edu), and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Web Help Desk, DSpace, and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., June 14, 2019, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., May 31, 6am

*** UPDATE *** May 31, 6:19am PT - Sakai and Sakai Demo are back online. I&TS support staff is conducting an investigation into root cause for this service disruption.

*** UPDATE *** May 31, 6:00am PT - Sakai and Sakai Demo are offline due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  05/31/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, May 31, Sakai (sakai.plu.edu) and Sakai Demo (sakai-demo.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., May 31, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Maintenance Window - Sunday, May 19, 2019, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, May 19, 2019, 5-11:00 am

WHERE: On & Off Campus

Current Status: Completed

Description: **UPDATE:  The maintenance work is complete and INB, Administrative Pages and Self-Service are once again available.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

Unplanned Banner Administrative Pages Disruption, 5/6/19

WHAT: Unplanned Banner Administrative Pages Disruption

WHEN: Monday, May 6th, 2019

DURATION: Unknown at this time

WHERE: On Campus

Current Status: Resolved

Description: 
*Update*
Service was restored at 9:05 am after Admin Pages was switched to the secondary server while we research why the primary server's admin page service failed.

*Original Post*
Beginning around 6:30 am on Monday, May 6th, Information Systems began receiving notification that those accessing Banner Administrative Pages could log in, but could not access any of the usual pages.  This disruption is limited to Banner Administrative Pages - Banner Self-Service and INB remain accessible.  The IS team is aware of the issue and is actively researching a solution.  This post will be updated when the issue has been resolved.

Service(s) Impacted: Banner Administrative Pages

Workarounds: None

Estimated Time to Resolution:  9:05am

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Unplanned ePass Authentication Disruption Resolved - Sun., Apr. 28

WHAT:  Unplanned ePass Authentication Disruption Resolved

WHEN:  04/28/19  Duration:  5:00pm - 6:50pm

Current Status:  Resolved

Description:  Around 5:00pm on Sunday, April 28, the certificate for the ePass login server had expired, causing browsers like Chrome to report, "Your connection is not private:
Attackers might be trying to steal your information from allotropa.plu.edu (for example, passwords, messages, or credit cards)." I&TS staff began work to restore the certificate as soon as the issue was reported, and a new certificate was installed by 6:50pm, resolving the issue. This disruption affected only those users who attempted to login during this interval.

Service(s) Impacted:  ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.

Root Cause / Continuous Improvement:  Expired certificate.

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETED* Voyager and EzProxy Routine Maintenance

WHAT: Voyager and EzProxy will both be down for system updates.

WHEN: 04/26/19 Duration: 6:00 am to 7:00 am

Current Status: Closed

Description: The Voyager system, which controls library user accounts, checkouts, and holdings information (including location and call number of print materials) will be offline for maintenance and upgrades.  Also the library's EZProxy server will be offline for approximately one hour for an upgrade. Off campus access to library resources will not be available during this time.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

All Banner Services Unavailable for Maintenance Window - Sunday, April 28, 2019, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, April 28, 2019, 5-11:00 am

WHERE: On & Off Campus

Current Status: Completed

Description: All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, April 28, 2019, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Apr. 26, 6am

*** UPDATE *** April 26, 6:19am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 26, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  04/26/19  Duration:  6:00am - 7:00am PT

Description: On Friday, April 26, Sakai will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr 26, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

ProQuest Maintenance Outage

WHAT: ProQuest Maintenance Outage

WHEN: 04/20/2019 Duration: 9 am - 11 am


Current Status: Open

Description: ProQuest's e-book platform will be offline for a security upgrade. EbookCentral e-books will be unavailable.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

*Resolved* Softdocs Etrieve Service Disruption - Tuesday, April 9, 4:40pm

WHAT: Softdocs Etrieve Service Disruption

WHEN: 4/9/2016 Duration: Beginning about 4:40pm

Current Status: Resolved

Description:
*Update*
Etrieve service was restored this morning around 8:00am after identifying the missing configuration element.

*Original Post*
Late this afternoon, the Etrieve service went offline.  I&TS staff has been investigating the cause of the outage, but has yet to identify a cause or determine a path to service restoration.  We will continue to troubleshoot and work with our support resources to restore service as soon as possible.

Service(s) Impacted: Softdocs Etrieve

Workarounds: None at this time

Next Update: Wednesday, April 10, 9:00am

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Web Help Desk, and Search & Directory Unavailable for Maintenance - Fri., Mar. 29, 6am

*** UPDATE *** March 29, 7:16am PT - Sakai is now back online. The planned maintenance is complete.

*** UPDATE *** March 29, 6:29am PT - Web Help Desk and PLU Search & Directory are now back online. Planned maintenance for Sakai continues.

*** UPDATE *** March 29, 6:20am PT - Sakia, Web Help Desk, and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:30am (if not before).

WHAT:  Sakai, Web Help Desk, and PLU Search & Directory Unavailable for Maintenance

WHEN:  03/29/19  Duration:  6:00am - 7:30am PT

Description:  On Friday, March 29, 2019, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Web Help Desk (helpdesk.plu.edu), and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Web Help Desk, and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Mar. 29, 2019, 7:30am PT

Check https://www.plu.edu/status/ for periodic updates.

Sakai, Sakai Demo & DSpace Unavailable for Maintenance - Fri., Mar. 15, 6am

*** UPDATE *** March 15, 9:28am PT - Sakai is back online. I&TS support staff is conducting an investigation into root cause for this service disruption.

*** UPDATE *** March 15, 7:55am PT - Sakai is still offline due to an unexpected system disruption. I&TS support staff are working to restore Sakai as soon as possible.

*** UPDATE *** March 15, 6:58am PT - Sakai Demo and DSpace are now back online. However, an unexpected system disruption occurred during maintenance whereby Sakai still remains offline. I&TS support staff are working to restore Sakai as soon as possible.

*** UPDATE *** March 15, 6:00am PT - Sakai, Sakai Demo, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Sakai Demo & DSpace Unavailable for Maintenance

WHEN:  03/15/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, March 15, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), Sakai Demo (sakai-demo.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, Sakai Demo, DSpace

Estimated Time to Resolution or Next Update:  Fri., Mar. 15, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Planned ISP Outage - Wednesday, March 13, 2019 - 12:00 AM to 4:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 3/13/2019 Duration: Estimated 1 hour between 12:00 AM - 4:00 AM

WHERE: Internet service in and out of the campus network

Current Status: Planned

Description:
Our primary ISP has been notified by their fiber carrier of planned maintenance to to be performed in the early morning on Wednesday, March 13, 2019.  The maintenance window is scheduled from 12:00 AM to 4:00 AM.  An outage of 1 hour is possible, however the entire window is reserved.

During this maintenance our Internet service should automatically switch to using our secondary ISP for all traffic.  However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.  Under certain conditions some disruption throughout the maintenance period is possible as well, but all services should resume normally when the maintenance is complete.

Service Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Unplanned Service Disruption

*** UPDATE *** Feb. 15, 4:50pm - Turnitin is still experiencing disruption. For periodic updates, please visit the Turnitin Status page.

WHAT:  Sakai Turnitin Unplanned Service Disruption

WHEN:  02/15/19 8:45am

Description:  We are currently experiencing an unexpected disruption with the Sakai Turnitin Service. Turnitin support staff are currently working to resolve this issue.

Service(s) Impacted:  Sakai Turnitin

Workarounds:  None

Estimated Time to Resolution or Next Update:  February 15, 2019 4:00pm

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk and Search & Directory Unavailable for Maintenance - Fri., Feb. 15, 6am

*** UPDATE *** February 15, 6:45am PT - Web Help Desk and  PLU Search & Directory are now back online. The planned maintenance is complete.

*** UPDATE *** February 15, 6:00am PT - Web Help Desk and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Web Help Desk and PLU Search & Directory Unavailable for Maintenance

WHEN:  02/15/19   Duration:  6:00am - 7:00am PT

Description:  On Friday, February 15, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Web Help Desk (helpdesk.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Web Help Desk, PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Feb. 15, 2018, 7:00am PT

Check https://www.plu.edu/status/ for periodic updates.

*CANCELLED* Planned ISP Outage - Wednesday, February 13, 2019 - 12:00 AM to 4:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 2/13/2019 Duration: Estimated 1 hour between 12:00 AM - 4:00 AM

WHERE: Internet service in and out of the campus network

Current Status: Cancelled

Description:
*Update*  This work was cancelled at the last minute and will be rescheduled.  A new status message will be posted when information becomes available.

*Original Post*
Our primary ISP has been notified by their fiber carrier of planned maintenance to to be performed in the early morning on Wednesday, February 13, 2019.  The maintenance window is scheduled from 12:00 AM to 4:00 AM.  An outage of 1 hour is possible, however the entire window is reserved.

During this maintenance our Internet service should automatically switch to using our secondary ISP for all traffic.  However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.  Under certain conditions some disruption throughout the maintenance period is possible as well, but all services should resume normally when the maintenance is complete.

Service Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Feb. 8, 6am

*** UPDATE *** February 8, 7:26am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 8, 7:05am PT - Sakai is still currently offline. An unexpected problem affecting one of the Sakai servers arose during maintenance, and I&TS staff are working to restore the Sakai service as soon as possible.

*** UPDATE *** February 8, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  02/08/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, February 8, Sakai will be out of service from 6:00am to 7:00am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Feb. 8, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

EBSCO Databases access issue

WHAT: EBSCO Databases access issue

WHEN: 01/25/2019

Current Status: Resolved

Description: EBSCO library databases are slow or failing to connect. EBSCO is working on the problem.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: This issue has been resolved. Please contact the library if you experience further problems.

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Duo Multi-Factor Authentication Service Issues

**UPDATE** The issues have been resolved.

WHAT: Duo Multi-Factor Authentication Service Issues

WHEN: 01/23/2019  Duration: ongoing

Current Status: Closed

Description: There is currently an issue with the Duo Multi-Factor Authentication service that may result in some users experiencing difficulty authenticating to online services. This is an issue with the Duo service affecting multiple organizations which use Duo, including PLU.

Information & Technology Services is monitoring this issue and staying in contact with Duo technical support in order to provide updates as we receive them. In the mean time, if you believe you are experiencing problems as a result of this issue, please contact the PLU Help Desk at 253-535-7525 or helpdesk@plu.edu.

Service(s) Impacted: ePass


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

I&TS Systems Maintenance - Friday, January 25, 2019

**UPDATE**  Friday, Jan. 25, 2019  6:25am.  The work on all of the systems has been completed and the systems are all back in normal operation.

WHAT: Brief interruption of several I&TS systems between 6:00 am and 8:00 am, Friday, January 25, 2019

WHEN: 01/25/2019  Duration: 6:00 am to 8:00 am

Current Status: Closed

Description: Information and Technology Services will be performing routine maintenance on several systems that will result in brief interruption of service.  The systems are the community.plu.edu (aka angelica.plu.edu) web service, ePass login and related services, and a proxy server for the Library.  Disruption of each service should last less than 5 minutes and there is no workaround.  Updates will be posted with this notice as they become available.

Service(s) Impacted: Community web service, ePass login, ePass tools, Library EzProxy


Check https://www.plu.edu/status/ for periodic updates.

ProQuest maintenance outage

WHAT: ProQuest maintenance outage

WHEN: 01/19/2019 Duration: 7:00 pm - 3:00 am

Current Status: Closed

Description: ProQuest resources, including research databases, Alexander Street streaming media, and e-books, will be offline during the maintenance period.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., Jan. 5

WHAT:  Sakai Turnitin Service - Scheduled Maintenance 

WHEN:  01/05/19  Duration:  8:00am-4:00pm PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, January 5, 2019 from 8:00am to 4:00pm US Pacific Time. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.