Monday, May 6, 2019

Unplanned Banner Administrative Pages Disruption, 5/6/19

WHAT: Unplanned Banner Administrative Pages Disruption

WHEN: Monday, May 6th, 2019

DURATION: Unknown at this time

WHERE: On Campus

Current Status: Resolved

Description: 
*Update*
Service was restored at 9:05 am after Admin Pages was switched to the secondary server while we research why the primary server's admin page service failed.

*Original Post*
Beginning around 6:30 am on Monday, May 6th, Information Systems began receiving notification that those accessing Banner Administrative Pages could log in, but could not access any of the usual pages.  This disruption is limited to Banner Administrative Pages - Banner Self-Service and INB remain accessible.  The IS team is aware of the issue and is actively researching a solution.  This post will be updated when the issue has been resolved.

Service(s) Impacted: Banner Administrative Pages

Workarounds: None

Estimated Time to Resolution:  9:05am

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.



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