*Resolved* Mail Services Disrupted on Various Systems - Thurs., Oct. 31, 2019

WHAT:  Mail Services Disrupted on Various Systems

WHEN:  10/31/19  Duration:  approximately 1:00pm to 1:42pm

Current Status:  Resolved

Description:  A service disruption for outgoing email is currently estimated to have occurred between 1:00pm and 1:42pm on Thursday, October 31 affecting various PLU systems such as Sakai, the PLU Web Help Desk, and other systems but not including PLU Gmail and other Google services. While the outgoing email service has been restored, the Sakai Support Team has observed that some email sent from Sakai during this interval may not have actually been sent. Therefore, Sakai users might need to resend messages sent during that period. It is unclear if any other systems experienced any lost messages, but message delivery delays during that time period were a common occurrence. We apologize for the inconvenience.

Service(s) Impacted:  Sakai, Web Help Desk, possibly others

Check https://www.plu.edu/status/ for periodic updates.

Taylor & Francis Online maintenance partial outage

WHAT: Taylor & Francis Online maintenance partial outage

WHEN: October 29, 2019, 12 midnight through 5:00 pm

Current Status: Open

Description: Taylor & Francis Online journal hosting service will have some features offline for maintenance. Article access and downloading will still be available.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Safari/O'Reilly Online Learning Partial Outage

WHAT: Safari/O'Reilly Online Learning Partial Outage

WHEN: 10/28/2019 Duration: unknown


Current Status: Open

Description: Safari e-books/O'Reilly Online Learning is experiencing a partial outage due to the wildfires in California. They are working to keep services and content available.

Service(s) Impacted: Library


Estimated Time to Resolution or Next Update: unknown



Check https://www.plu.edu/status/ for periodic updates.

Planned Internet Service Provider Outage - Friday, October 18, 2019 - 12:01AM to 05:00AM

WHAT: PLU Internet Service Provider Planned Maintenance

WHEN: 10/18/19 Duration:  Up to 1 hour total

WHERE: Internet service in and out of campus

Current Status: Complete

Description: One of PLU's Internet Service Providers notified us of maintenance work they will need to perform affecting one of our Internet connections.  This work is scheduled between Midnight and 5:00AM Friday morning, October 18th.  According to our ISP we can expect that our "customers will lose connection for up to an hour during the maintenance window noted."

PLU has multiple ISP connections and has designed our connectivity to utilize both links whenever possible.  During this maintenance our Internet service should automatically switch to our secondary ISP for all traffic. However, during the transition period at the start and end of the maintenance users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of ISP maintenance.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Oct. 18, 6am

*** UPDATE *** October 18, 6:58am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 18, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/18/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, October 18, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 18, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

ProQuest Ebook Central maintenance outage

WHAT: ProQuest Ebook Central maintenance outage

WHEN: 10/19/2019, 9:00 am-12:00 pm


Current Status: Open

Description: The ProQuest Ebook Central platform will be down for maintenance during this time and ebooks on this platform will not be accessible. Books already downloaded will not be affected. Please plan your research accordingly.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Oct. 11, 6am

*** UPDATE *** October 11, 6:08am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 11, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  10/11/19  Duration: 6:00am - 6:30am PT

Description:  On Friday, October 11, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 11, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai and Search & Directory Unavailable for Maintenance - Fri., Oct. 4, 6am

*** UPDATE *** October 4, 6:23am PT - Sakai and PLU Search & Directory are both back online.

*** UPDATE *** October 4, 6:10am PT - Sakai is back online. Planned maintenance for PLU Search & Directory continues.

*** UPDATE *** October 4, 6:00am PT - Sakai and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai by 6:30am and the other services by 7:00am (if not before).

WHAT:  Sakai and PLU Search & Directory Unavailable for Maintenance

WHEN:  10/04/19  Duration:  6:00am - 7:00am PT

Description:  On Friday, October 4, 2019, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Oct. 4, 2019, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.