ePass Login Service unavailable during maintenance - Fri., July 3, 6am

WHAT: ePass Login Service unavailable during maintenance - Fri., July 3, 6:00-6:30 AM

WHEN: 07/03/2020 6:00 AM  Duration: Not more than 30 minutes

UPDATE: System maintenance is complete and ePass Single Sign-on service is operational.

Description: ePass Single Sign-on service will be unavailable between 6:00am and 6:30am on Friday, July 3, 2020, while system maintenance is performed on the service. This will disrupt the ability to use ePass authentication to log in to services such as (but not limited to) Gmail, Banner, Sakai, Web Help Desk, etc. Users who are already logged into these services prior to the beginning of this maintenance window should experience no disruption.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Web Help Desk, ePass, Library

Estimated Time to Resolution or Next Update: Friday, July 3, 6:30 AM



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., July 3, 6am

*** UPDATE *** July 3, 6:18am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 3, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:00am (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  07/03/20  Duration:  6:00am - 7:00am (US Pacific Time) 

Description:  On Friday, July 3, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., July 3, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Maintenance, Sunday, June 28th, 5:00AM - 11:00AM

WHAT: All Banner Services: Administrative Pages, Self Service, INB and Administrative Reporting

WHEN: Sunday, June 28th, 5AM - 11AM

WHERE: On and Off Campus

Current Status: Resolved

Description: All Banner services unavailable Sunday, June 28th, 5AM - 11AM for maintenance.  This post will be updated as soon as our work is complete and services are once again available.

UPDATE:  The Banner maintenance scheduled for Sunday, June 28th, 2020 has been completed.  All Banner Services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Banner INB and Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Planned Power Outage

WHAT: Planned Power Outage

WHEN: 06/24/20 - 06/25/20 Duration: 11:00pm-6:00am

WHERE: Hong, Kreidler, Hinderlie, Karen Hille Phillips Center, Xavier, Mortvedt Library, Harstad, Ramstad, Anderson University Center, and Neeb

Current Status: Closed

Description: A planned power outage has been scheduled by PLW/Tacoma Power for the evening of Wednesday, June 24th from 11:00pm until 6:00am that will affect several upper campus buildings.  Critical systems will be powered by generators during the work, which should minimize the impact on most services during this time.  Employees that use remote desktop to connect to their computer for work may be impacted on Thursday morning, as your computer may have been turned off in the process.  Please contact staff that may be in the office to power the computer back on or enter a Help Desk ticket at helpdesk.plu.edu for assistance.

Service(s) Impacted: Remote Desktop connections



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services: Admin Pages, INB, Self Service and Administrative Reporting will be unavailable Wednesday, June 24th, 10PM - Thursday, June 25th, 7AM

WHAT: All Banner Services:  Admin Pages, INB, Self Service and Administrative Reporting

WHEN: Wednesday, June 24th, 10PM - Thursday, June 25th, 7AM

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE: Power has been restored.  All Banner Services are once again available. 

Due to a planned power outage by PLW/Tacoma Power All Banner Services:  Admin Pages, INB, Self Service and Administrative Reporting will be unavailable Wednesday, June 24th, 10PM - Thursday, June 25th, 7AM.  This post will be updated as soon as all services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner INB, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED** Unexpected EBSCO Database Outage

WHAT: Unexpected EBSCO Database Outage

WHEN: 06/23/20, 9:00

Current Status: Resolved

Description: We are experiencing an unexpected connection issue with EBSCO databases. EBSCO is investigating and hopes to resolve it soon.

Service(s) Impacted: Library

Root Cause / Continuous Improvement: The issue has been identified and a fix is being implemented.



Check https://www.plu.edu/status/ for periodic updates.

ProQuest Ebook Central maintenance outage

WHAT: ProQuest Ebook Central maintenance outage

WHEN: 06/27/20  Duration: 9:00 am - 12:00 pm, PDT

Current Status: Open

Description: ProQuest will be performing maintenance on its Ebook Central platform. Ebook Central e-books will be unavailable during this time.

Service(s) Impacted: Library

Check https://www.plu.edu/status/ for periodic updates.