** RESOLVED: Sakai Turnitin Experiencing Service Disruption - Wed., Oct. 26

*** UPDATE *** Oct. 26, 2:00pm - Turnitin issue was resolved at 1:18pm

WHAT: Sakai Turnitin Experiencing Service Disruption

WHEN: 10/26/22

Description: As of Wednesday, Oct. 26, 10:30am (US Pacific), an unexpected disruption with the Sakai Turnitin Service is occurring. Turnitin support staff are currently working to resolve this issue.

Service(s) Impacted: Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to EBSCO databases unavailable

WHAT: Off campus access to EBSCO databases unavailable

WHEN: 10/19/22  

Current Status: Resolved

Description: Attempting to sign in to EBSCO databases from off campus returns the following error: "We are unable to validate your login credentials. Please contact your institution for assistance. Please note, Referring URL authentication may have been prevented by antivirus or privacy control software. [Authentication Error Code 103]" We are attempting to address the problem.

Service(s) Impacted: Library

Workarounds: If you know the article you are trying to access, please e-mail details to ill@plu.edu.

Root Cause / Continuous Improvement: A setting for signing into EBSCO needed to be adjusted, and the problem seems to be resolved. If you encounter this error, please e-mail details to williagr@plu.edu.



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 23, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, October 23, 2022 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, October 23, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, October 21st

WHAT: Netstor unavailable for routine maintenance.

WHEN: 09/21/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Proxied access to UpToDate not working

WHAT: [RESOLVED] Proxied access to UpToDate not working

WHEN: 10/10/22  

Current Status: Resolved

Description: Attempting to log in to UpToDate through the library website link redirects the user to a specific account, and they are informed the account is expired.

Service(s) Impacted: Library

Workarounds: Logging in directly via uptodate.com, using the credentials created on that site, should work. Unfortunately new accounts cannot be created this way.

Estimated Time to Resolution or Next Update: This issue has now been resolved and users should be able to re-authorize and log in with their ePasses using the library link.

Root Cause / Continuous Improvement: An authentication setting needed to be adjusted following a server upgrade.



Check https://www.plu.edu/status/ for periodic updates.

[RESOLVED] Off campus access to library databases is down

WHAT: Off campus access to library databases is down

WHEN: 10/12/22  

Current Status: Open

Description: Attempting to access library databases returns an error message.

Service(s) Impacted: Library

Workarounds: If on campus, you can enter the database web address without the "https://ezproxy.plu.edu/login?url=" at the beginning.

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: We have addressed the most immediate issue and access is working for the moment. We are continuing work to stabilize the server and the error may recur.



Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Oct. 14, 6:00am

*** UPDATE *** Oct. 14, 6:10am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/14/22   Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, October 14, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Oct. 14, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Brief Emergency Internet Service Outage -- Friday, October 7, 2022 02:00AM-02:30AM

WHAT: Emergency maintenance will cause brief Internet service outage

WHEN: 10/07/2022 Duration: Beginning shortly after 2:00AM and lasting approximately 10-20 minutes.

WHERE: PLU Main Campus

Current Status: Complete

Description: I&TS will be performing emergency maintenance on our campus firewalls.  During this period a brief Internet service disruption will result in loss of Internet access from the campus network and loss of connectivity to campus from off-campus locations.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, Campus Calendar, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Upon completion of emergency maintenance.


Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, Oct 7 2022

WHAT: Netstor unavailable for routine maintenance.

WHEN: 10/07/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Open.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Request Forms & PLU Help Desk Unavailable for Maintenance - Fri., Oct. 7, 6am

*** UPDATE *** Friday, Oct. 7, 6:40am - Sakai Request Forms and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai Request Forms & PLU Help Desk Unavailable for Maintenance

WHEN:  10/07/22   Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, October 7, PLU Help Desk (helpdesk.plu.edu) and Sakai request forms used by faculty and staff such as Request Course, Request Project, and Request Guest Users, among other services hosted on chili.plu.edu will be unavailable from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu. 

Service(s) Impacted:  Sakai, PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.