Wednesday, August 28, 2013

***Resolved*** ePass log in issues 8/28/13

WHAT: Users reported issues with logging in after a change in the ePass log in page

WHEN: 8/28/13

Current Status: Closed

Description:
RESOLVED:  We have resolved the log in issues with the ePass visual update.  Users may need to clear their browser cache before they are able to successfully log in.

Windows:

On most browsers (Firefox, Chrome, Internet Explorer), press CTRL+Shift+Delete.  Clear the cache and cookies, then please log out of your computer and log back in.  At this point, you should be able to log in successfully.

Mac:

Safari:  Close the browser and log out of your computer, then log back in.
Firefox:  Press Command+Shift+Del
Chrome:  Go to the Chrome menu and select Clear Recent History

We apologize sincerely for the disruption of service and will continue to monitor the log in for stability and for other issues which may occur.  Please

If there are any issues with logging in, please call the Help Desk at 253-535-7525.

Update 8:55 am:  We are investigating the source of the error "This account cannot be accessed because your credentials were not verified."  We will post an update as soon as we have more information.


Original Message: After the implementation of the new ePass log in page, an problem arose which prevented users from successfully logging in and accessing their email and other PLU services.  We have identified the issue and are in the process of deploying a fix.

Should the issue persist after our fix, we will be rolling the ePass log in page back to the previous iteration.  This will take place at 9 am if the issue is not resolved.

We thank you for your patience and understanding as we troubleshoot this issue.

Over the course of the next 30 minutes (as of 8:30 am), we will roll out the fix and check the functionality of the new log in page.  If we find that it is inoperable, by 9 am we will revert to the old log in page.

We will be tracking this issue via Twitter @PLUHelpDesk and via this status page.

Service(s) Impacted: Gmail, ePass

Estimated Time to Resolution or Next Update: 9 am


Check http://www.plu.edu/status/ for periodic updates.


Tuesday, August 27, 2013

ePass Log In Page Visual Update

WHAT: The ePass log in page will undergo a visual update.

WHEN: Starting August 27th

Current Status: Open

Description:  From August 27th through August 30th, Information and Technology Services will be updating the ePass log in page to a new authentication system and a new look.

The new log in page has been completely redesigned to incorporate the style of the PLU website. Aside from the aesthetic change, the log in page will function exactly as it has in the past and should have no noticeable changes to you. The new page will also allow for us to provide updates relating to the status of the ePass system, keeping you up to date on any changes that arise.

The new page should be overall more responsive, allow us to provide you with more information about the PLU System Statuses, and will continue to provide the same convenient single-sign in for all PLU services.
If you have any questions or concerns regarding the new log in page, please contact the Help Desk at 253-535-7525, or email us at helpdesk@plu.edu.

Service(s) Impacted: ePass

Check http://www.plu.edu/status/ for periodic updates.

A screenshot of the new ePass log in page. (click to enlarge)


Tuesday, August 20, 2013

Sakai: New Look and New Rich-Text Editor on Aug. 23, 2013

*** UPDATE *** August 23, 6:20AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 23, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai: New Look and New Rich-Text Editor on Aug. 23, 2013

WHEN:  08/23/13  Duration:  6:00AM - 6:30AM

Description:  On Friday, August 23, 2013, Sakai will be out of service from 6:00AM to 6:30AM for planned maintenance. During this time a stylistic makeover will be applied to Sakai, one that adopts the color scheme used in the current PLU website. Furthermore, an upgrade will be made to Sakai's rich-text editor, which is embedded within many Sakai tools including Mailtool, Assignments, Announcements, Tests & Quizzes, etc. More details about Sakai's new look are available here, and more details about the new rich-text editor are available here. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, August 23, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, August 19, 2013

Sakai Turnitin Service - Scheduled Maintenance August 10 7am-11am PDT

WHAT: Sakai Turnitin Service - Scheduled Maintenance August 10, 7am-11am PDT

WHEN: 08/10/13  Duration: 7am - 11am (intermittent)

Current Status: Closed

Description: The Turnitin originality checking service may be intermittently unavailable during a scheduled maintenance period on Saturday, August 10th, from 7am to 11am PDT.  You can view the Turnitin System Status page for updates. 

Service(s) Impacted: Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

VPN Maintenance 8/19/2013

WHAT: The VPN service may experience temporary connectivity issues during a maintenance window.

WHEN: 08/19/2013

Current Status: Complete

Description: PLU's VPN service will be undergoing standard maintenance work;  This maintenance is aimed at improving the overall service; the maintenance may result in some users having VPN connectivity issues.

If you experience issues with your VPN connection, please contact the Help Desk at 253-535-7525 or helpdesk@plu.edu and report any error messages you receive. 

Service(s) Impacted: Campus VPN

Estimated Time to Resolution or Next Update: 8/20/2013


Check http://www.plu.edu/status/ for periodic updates.



Friday, August 9, 2013

***RESOLVED*** Log in issues for Sakai, DSpace, EZproxy, and more 8/9/13

WHAT: At approximately 10 am today, the Help Desk identified log on issues across multiple services.

WHEN: 08/09/2013 Duration: Unknown

Current Status: Closed

Description:  Update 10:39 am:  The issue was identified as a problem with one of our servers which handled authentication for these services.  Our Systems team identified the problematic server and were able to bring it back to working order.  All services should be restored to normal working order; some users may need to close and reopen their browsers before they are able to log in again.

Original post:  At 10 am this morning, the Help Desk became aware of an issue with logging into multiple services on campus.  Potentially impacted services include (but are not limited to):

Web Help Desk
DSpace
Cascade
EZproxy
Chili hosted forms

We are currently investigating the cause of the disruption and will post an update as soon as one is available.  If you experience issues with logging into another service not listed, please contact the Help Desk at 253-535-7525 and notify our technicians of the issue.

We thank you for your patience as we proceed with diagnosing.

Service(s) Impacted: Sakai, Cascade, Library EZ Proxy (off campus journal access), Web Help Desk

Workarounds:  Issue resolved -- if you are still unable to log in, please close all browser windows and restart your browser.  If the issue persists, please contact the Help Desk for assistance at 253-535-7525.

Root Cause / Continuous Improvement: We believe the root cause was related to a temperature induced network issue which occurred earlier in the morning.  We will continue to monitor the server in question, but the problem should be resolved.



Check http://www.plu.edu/status/ for periodic updates.



Monday, August 5, 2013

EBL e-book platform unavailable for maintenance on Sunday, August 11 at 6pm

WHAT: EBL e-book platform maintenance

WHEN: 08/11/13 at 6:00pm Duration: 2 hours


Current Status: Closed

Description: EBL, the service which hosts some of the library's e-books, will be unavailable for approximately 2 hours the evening of Sunday, August 11th. Books will be inaccessible on the EBL platform during this time. Books that are checked out and saved to computers or e-readers will not be affected.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.

Friday, August 2, 2013

Sakai: New Rich-Text Editor on Aug. 23, 2013

*** UPDATE *** Aug. 22, 2012, 1:09PM - This issue is now being tracked here.

*** UPDATE *** Aug. 2, 2012, 11:10AM - Corrected the link below for details about the new rich-text editor which should now point to here.

WHAT:  Sakai: New Rich-Text Editor on Aug. 23, 2013

WHEN:  08/23/13 Duration:  6:00AM - 6:30AM

Description:  On Friday, August 23, 2013, Sakai will be out of service from 6:00AM to 6:30AM in order to upgrade Sakai's rich-text editor, which is embedded within many Sakai tools including Mailtool, Assignments, Announcements, Tests & Quizzes, etc. More details about the new rich-text editor are available here. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 23, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.