Unplanned Disruption to Various Services due to AWS (Amazon Web Services) failure - Wednesday, December 15, 2021 8:00 AM

WHAT: Unplanned Disruption to Various Services due to AWS (Amazon Web Services) failure 

WHEN: 12/15/2021 Duration: Beginning around 7:30am

Current Status: Resolved

Description: Duo, the service that PLU uses for multi-factor authentication that allows access to many PLU services, has reported that they have been experiencing a network connectivity issue this morning that is affecting access to their services.  Shortly after 8:00am, login services appear to have been restored and working properly; however, Duo is reporting that they are continuing to work towards full recovery.

***UPDATE***

12/15/2021 - 8:30AM: Amazon Web Services (and Duo) have reported that the connectivity issue has been resolved and access to their services are now functioning normally.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Help Desk, ePass

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

***COMPLETE*** Planned Campus-wide Network Service Interruption - Friday, November 29, 2013 - 7:30am - 2:00pm --> Extended due to delays

WHAT: ***COMPLETE*** Campus-wide Network Service Interruption

WHEN: Friday, 11/29/2013 Duration: 7:30am - 2:00pm -->  Extended due to delays

WHERE: Campus-wide

Current Status: Complete

Description:
Update 6:00pm
Nearly all services were restored by 3:00pm and now that we have completed our testing and cleanup it appears everything continues to be stable.  No further issues are anticipated at this time and this work period is complete.

Update 2:15pm
Due to a handful of issues throughout our maintenance work, most services have been restored, however a few scattered systems are still being turned back on and tested.  We apologize for the extended outage and anticipate full service will be restored shortly.

Original Post:
This Friday (11/29) Information & Technology Services will be performing electrical work in preparation for installation of a replacement Uninterruptible Power Supply as well as routine maintenance on core network & server equipment.  During this time there will be a series of interruptions affecting most of the services we offer, such as Sakai, Banner, Cascade and many others.

Throughout most of the work period general access from the campus network to the Internet should continue to operate, but services run from PLU servers will be interrupted.

The work will begin as early as 7:30AM on Friday morning with the primary disruption occurring earlier in this maintenance period.  Most services will be restored Friday by mid-morning and all work is scheduled to be complete no later than 2:00PM on Friday afternoon.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Next Update: None Due

Root Cause / Continuous Improvement: Electrical work & routine equipment maintenance

Check http://www.plu.edu/status/ for periodic updates.

***RESOLVED*** Log in issues for Sakai, DSpace, EZproxy, and more 8/9/13

WHAT: At approximately 10 am today, the Help Desk identified log on issues across multiple services.

WHEN: 08/09/2013 Duration: Unknown

Current Status: Closed

Description:  Update 10:39 am:  The issue was identified as a problem with one of our servers which handled authentication for these services.  Our Systems team identified the problematic server and were able to bring it back to working order.  All services should be restored to normal working order; some users may need to close and reopen their browsers before they are able to log in again.

Original post:  At 10 am this morning, the Help Desk became aware of an issue with logging into multiple services on campus.  Potentially impacted services include (but are not limited to):

Web Help Desk
DSpace
Cascade
EZproxy
Chili hosted forms

We are currently investigating the cause of the disruption and will post an update as soon as one is available.  If you experience issues with logging into another service not listed, please contact the Help Desk at 253-535-7525 and notify our technicians of the issue.

We thank you for your patience as we proceed with diagnosing.

Service(s) Impacted: Sakai, Cascade, Library EZ Proxy (off campus journal access), Web Help Desk

Workarounds:  Issue resolved -- if you are still unable to log in, please close all browser windows and restart your browser.  If the issue persists, please contact the Help Desk for assistance at 253-535-7525.

Root Cause / Continuous Improvement: We believe the root cause was related to a temperature induced network issue which occurred earlier in the morning.  We will continue to monitor the server in question, but the problem should be resolved.



Check http://www.plu.edu/status/ for periodic updates.