** RESOLVED All Banner Services Unavailable Sunday, November 8, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, November 8, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. ** All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services Unavailable Sunday, October 25, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 25, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description:  ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

**RESOLVED All Banner Services Unavailable Sunday, September 27, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, September 27, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance has been completed.  All Banner services are once again available. **
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Service Disruption Due to Power Outage, Fri., Aug. 21, 2026

*** UPDATE #1 *** Friday, Aug. 21, 6:47am - Sakai and PLU Help Desk are back online.

*** UPDATE #2 *** Friday, Aug. 21, 8:47am - Banner is back online.

WHAT: Services Offline Following Campus Power Outage

WHEN: 08/21/2026 Duration: Beginning Thursday, August 20 @ 5:38 PM

WHERE: PLU Parkland Campus

Current Status: Resolved

Description: Following a significant power outage affecting the PLU campus, campus IT services were forced offline.  As of 1:00 AM the majority of campus technology services should be operating normally.

However, I&TS intentionally delayed the restart of some critical services until the morning to ensure they could be safely restored in a stable network.  The teams supporting the following services will begin validating system integrity and restoring access first thing in the morning:

• Banner & related services (Admin Pages, Banner Self-Service, Admin Reporting, etc.)
• Sakai
• Help Desk ticket system (aka Jira Service Manager)

Service(s) Impacted: Sakai, Banner, Help Desk, Campus Network, ePass

Next Update: Friday, August 21 - mid-morning

Root Cause: Power Outage

Check https://www.plu.edu/status/ for periodic updates.

** RESOLVED - All Banner Services Unavailable Sunday, August 23, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, August 23, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE: The maintenance scheduled for Sunday, August 23, 2026 from 7:00AM to 11:00AM has been completed.  All Banner services are once again available.
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED: All Banner Services Unavailable Sunday, July 26, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, July 26, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled for Sunday, July 26, from 7:00am to 11:00am has been completed.  All Banner services are once again available.

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services Unavailable Sunday, June 28, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, June 28, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED - All Banner Services Unavailable Sunday, May 31, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 31, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner system maintenance scheduled for Sunday, May 31, 2026 from 7:00AM-11:00AM has been completed. All Banner services are once again available.
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Services Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED - All Banner Services Unavailable Sunday, May 17, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 17, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled for Sunday, May 17, 2026, 7:00AM to 11:00AM has been completed.  All Banner services are once again available.

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services: Unavailable Sunday, April 26, 2026, 7:00AM-11:00AM for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, April 26, 2026,  7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

*COMPLETE* Scheduled Campus Network and Services Disruption - April 18, 2026

WHAT: Scheduled Campus Network Maintenance Disruption

WHEN: 4/18/2026    Duration: Periodic disruptions, see details below

WHERE: PLU (Parkland) Main Campus

Current Status: Work complete as of 12:00PM, Saturday, April 18, 2026

Description:
During the morning of August 18th, 2026, Information & Technology Services will be performing an upgrade to core network services. This work will cause a series of disruptions to campus network access as well as require taking some services offline during portions of the work.

The primary service impact will be between approximately 8am to 1pm on Saturday, April 18th. During that time we will be upgrading our network core which as a precaution requires shutdown of some key services including Banner, Sakai, & Help Desk.

Continued work later on Saturday may be necessary and will typically involve more brief and localized disruptions to different segments of the network. Generally these later disruptions should be brief for any affected areas.

Service(s) Impacted: Campus Network, Sakai, Banner, Help Desk

Next Update: Updates provided as work progresses through the weekend

Check https://www.plu.edu/status/ for periodic updates.

All Banner Services: Administrative Pages, Self Service and Administrative Reporting will be unavailable Sunday, March 22nd, 2026 7:00AM-11:00AM for scheduled maintenance. ** RESOLVED

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, March 22nd, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

** UPDATE: The Banner maintenance has been completed. All Banner services are once again available. **

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

Problems with ePass Login - 3/13

WHAT: Problems with ePass Login

WHEN: 03/13/2026 beginning 2:15pm

Current Status: Resolved

Description:

**3:45pm Sunday, March 15th**

I&TS believes we've restored stability to the ePass SSO system and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

**3:15pm Sunday, March 15th**

We are once again experiencing a problem with the ePass SSO system that is causing login issues for various PLU services that require login via single-sign-on.  I&TS is actively troubleshooting the issue and will provide updates as information becomes available.

*4:45pm Update - Resolved*

We believe all of the issues related to the ePass SSO issues have been resolved and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

*4:15pm Update*

The primary issue with ePass SSO seems to be resolved, but the I&TS team is still troubleshooting some underlying issues.  Most user-accessible services should be functioning, but some internal tools and processes are still offline.  We'll update status as more information is available.

*Original Post*

A problem with ePass single-sign-in login was discovered that blocks people from logging into to any single-sign-on resource using their ePass credentials.  We are actively working a resolution to the problem and will post an update regarding the status as soon as possible.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

** RESOLVED All Banner Services Unavailable Sunday, February 22, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, February 22, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

** RESOLVED ** All Banner Services Unavailable Sunday, January 25, 2026 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, January 25, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE: The Banner maintenance schedule for Sunday, January 25, 2026,k from 7:00AM-11:00AM has been completed. All Banner services are once again available. All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services Unavailable Sunday, December 21, 2025 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, December 21, 2025 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Open

Description: 
** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none

**RESOLVED** All Banner and a number of other services are currently unavailable

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting among other services

WHEN: Saturday, November 29, 2025 starting about 4pm

WHERE: On and Off Campus

Current Status: Open

Description: 

*Update - 2:54PM, November 30, 2025* The issue was identified and corrected. All Banner services are back online. Thanks for your patience! *Update - 10:45am, Sunday, November 30, 2025*

I&TS continues to work to resolve a system performance issue that is causing a number of services to perform slowly or become unresponsive. During the work to resolve this any number of services may go offline temporarily. Once the underlying issue is mitigated we should be able to bring services back online in a controlled manner.

*Original Post*

All Banner Services will be unavailable as we work to determine the root cause and resolve this issue. This post will be updated as soon as our work is complete and services are once again available

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services: Administrative Pages, Self Service and Administrative Reporting will be unavailable Sunday, Novmeber 23, 2025 7:00AM-11:00AM for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, November 23, 2025 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: ** UPDATE:  The Banner maintenance has been completed.  All Banner services are once again available. **
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds:  None

**RESOLVED: All Banner Services Unavailable Sunday, October 26, 2025 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, October 26, 2025 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled from Sunday, October 26, 7:00AM-11:00AM. All Banner Services are once again available.
All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

** RESOLVED All Banner Services Unavailable Sunday, September 28, 2025 from 7:00AM-11:00AM for scheduled maintenance

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, September 28, 2025 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance has been completed.  All Banner Services are once again available.

All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Services Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting
Workarounds: None