Sakai Unavailable for Maintenance, Fri., June 3, 6:00am

*** UPDATE *** June 3, 6:08am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/03/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, June 3, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., June 3, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

*RESOLVED* Unplanned Campus Telephone Service Disruption beginning Thursday, May 25th - 10:30pm

WHAT: Unplanned Campus Telephone Service Disruption

WHEN: 05/25/2022  Duration: Beginning around 10:30pm ending approximately 8:15am

WHERE: Outbound calling from Campus telephones

Current Status: Resolved

Description: 

Around 8:15am this morning fiber repairs by the carrier brought PLU's services back online.  The carrier confirmed completion of the repairs for all customers a couple of hours later and PLU's services have been stable throughout the morning.  At this time no ongoing impact from this outage is anticipated.

*Original Post*

Around 10:30pm one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus.  Telephone service out of campus is offline due to this outage.  Inbound calling to campus telephones continues to function using a backup service path.  Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.

I&TS has been in contact with our telecommunications carrier and they have technicians actively working to isolate and repair the issue, which is suspected to be a fiber-optic cable cut somewhere between Tacoma and Tukwila.  Updates to this status page will be provided when/if we get new information from the carrier.

Service(s) Impacted: Campus Telephone Services, Campus Network

Workarounds: Cell phones, Zoom, & other non-landline telephone based services

Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.

Root Cause: Telecommunications carrier owned fiber cable damaged by impact from a projectile.

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, May 20th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

Sakai and PLU Help Desk Unavailable for Maintenance - Fri., May 6, 6am

*** UPDATE *** May. 6, 6:58am PT - Sakai and PLU Help Desk are back online. The planned maintenance is complete.

WHAT:  Sakai and PLU Help Desk Unavailable for Maintenance

WHEN:  05/06/22   Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, May 6, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Help Desk (helpdesk.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., May 6, 7:30am

Check https://www.plu.edu/status/ for periodic updates.