Tuesday, November 25, 2014

***Resolved*** Brief Disruption of ePass Protected Webpages Until Noon

WHAT: ePass protected content such as the PLU email and Sakai may have login issues as we prep for the transition to the new PLU website

WHEN: 11/25/2014  Duration: Ought be resolved by ~ Noon

Current Status: Open


Resolution 12:57 pm: The new site is live and the page access should be restored. Please contact the Help Desk with any issues you find. 253 535 7535.

Update 12:30 pm: We're still tying up a few loose ends in preparation for the new site launch. The launch will be delayed for a bit while we tidy-up.

Original Message: 

In preparation for the launching of the new PLU website, some pages requiring a login through ePass may not be accessible until noon today. The transition requires a bit of behind the scenes prep-work which will result in some logins not working correctly on the old PLU site. An example of such pages is the Meal Plan page or the Residential Life Housing Application page. Other services, such as the email login or Sakai will not be affected.

We will work to keep this window of inaccessibility as small as possible; once the new site is launched, all users should be able to log in properly once more. We will be posting to both @PLUSystemStatus and @PLUHelpDesk with updates regarding these login issues.

Estimated Time to Resolution or Next Update: The issue should be resolved by 12:00 pm on 11/25

Check http://www.plu.edu/status/ for periodic updates.

Friday, November 21, 2014

BioOne maintenance outage

WHAT: BioOne maintenance outage

WHEN: 11/21/14, 3:00 pm Duration: 4 hours

Current Status: Open

Description: The BioOne journal service will be intermittently offline the afternoon of Nov. 21. If you are unable to access articles on BioOne, please try again after 7:00pm.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, November 19, 2014

Sakai: New Look on Fri., Nov. 21, 2014

*** UPDATE *** November 21, 6:25AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 21, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai: New Look on Fri., Nov. 21, 2014

WHEN:  11/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, November 21, Sakai will be out of service from 6:00AM to 6:30AM for planned maintenance. During this time stylistic adjustments will be applied to Sakai in order to adopt a color scheme forthcoming to the PLU website. Furthermore, the font size and line spacing of rich-text content in Sakai will be increased to improve readability. A preview of the new look is available below.

NOTE:  After the change to Sakai's look on Friday morning, some users might see anomalies in how Sakai displays. Users can fix this by clearing their web browser's cache. Instructions for doing so across a wide range of browsers and devices are available on http://www.refreshyourcache.com/. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, November 17, 2014

**Resolved** Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHEN: 11/23/14 Duration: 1:00am-12:00pm (pst)

WHERE: On & Off Campus

Current Status: Closed

Description: All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Sunday, November 23rd, 2014, from 1:00 am - 12:00pm (pst).  This post will be updated when the maintenance is complete and Banner services are once again available.

**UPDATE**  As of 07:58 PST on 11/23/14, the maintenance work is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  12:00pm, 11/23/14

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, November 5, 2014

Unplanned Sakai Service Disruption

*** UPDATE *** Nov. 6, 2:00PM - The Sakai Support Team has correlated yesterday afternoon's service disruption to a routine maintenance procedure that pertains to Sakai's database server. Before yesterday's incident, this routine procedure had not previously affected Sakai's connection to its database. Moving forward, this procedure will be revised to safeguard Sakai's database connectivity.

WHAT:  Unplanned Sakai Service Disruption

WHEN:  11/05/14  Duration:  2:55PM - 3:18PM (approx.)

Current Status: Open

Description:  At approximately 2:55PM today (Wed., Nov. 5) Sakai experienced an unplanned service disruption. The Sakai Support Team restored this service at approximately 3:18PM, and they continue to investigate root cause.

Service(s) Impacted: Sakai

Root Cause / Continuous Improvement:  See update above, posted Nov. 6.

Check http://www.plu.edu/status/ for periodic updates.

Sunday, November 2, 2014

ResolvedIssues with accessing PLU sites from off campus *Minor Update* - Sunday, November 2, 2014

WHAT: At approximately 1:32 pm, we received reports that several PLU external facing websites are inaccessible. Systems is investigating the issue

Edit: Updated status to include reports of slow connections on campus as well as issues connecting to some services.  Systems & Communications team members are en-route to campus to begin assessment.  Arrival on campus expected in by 1:55pm.

WHEN: 2.11.2014

Current Status: Open

Description:  RESOLUTION: All connections should be working. Some users experiencing connection issues will need to restart their devices. If issues persist, please call the Help Desk at 253-535-7525.

Update: 3:00 pm - We are still diagnosing the cause of the issue. Please stand by for further updates.

Original Message: At approximately 1:32 pm on 2.11.2104, the Help Desk received reports of issues with accessing the following PLU sites from off campus:


We have notified our Systems team and we are investigating the cause of the issue. We will post updates and will craft a solution as soon as they are available.

We are also receiving reports of slow connections on campus as well, though it looks as if pages will load given enough time.

Service(s) Impacted: Sakai, Banner, PLU Home Page

Workarounds: No Workarounds at this time

Estimated Time to Resolution or Next Update: 5:00 pm

Root Cause / Continuous Improvement: The issue was a problem with one of the upstream providers to one of our ISPs. We will post a more complete description of the issue, our resolution, and preventative measures relatively soon.

Check http://www.plu.edu/status/ for periodic updates.