Sunday, November 2, 2014

ResolvedIssues with accessing PLU sites from off campus *Minor Update* - Sunday, November 2, 2014

WHAT: At approximately 1:32 pm, we received reports that several PLU external facing websites are inaccessible. Systems is investigating the issue

Edit: Updated status to include reports of slow connections on campus as well as issues connecting to some services.  Systems & Communications team members are en-route to campus to begin assessment.  Arrival on campus expected in by 1:55pm.

WHEN: 2.11.2014

Current Status: Open

Description:  RESOLUTION: All connections should be working. Some users experiencing connection issues will need to restart their devices. If issues persist, please call the Help Desk at 253-535-7525.

Update: 3:00 pm - We are still diagnosing the cause of the issue. Please stand by for further updates.

Original Message: At approximately 1:32 pm on 2.11.2104, the Help Desk received reports of issues with accessing the following PLU sites from off campus:

We have notified our Systems team and we are investigating the cause of the issue. We will post updates and will craft a solution as soon as they are available.

We are also receiving reports of slow connections on campus as well, though it looks as if pages will load given enough time.

Service(s) Impacted: Sakai, Banner, PLU Home Page

Workarounds: No Workarounds at this time

Estimated Time to Resolution or Next Update: 5:00 pm

Root Cause / Continuous Improvement: The issue was a problem with one of the upstream providers to one of our ISPs. We will post a more complete description of the issue, our resolution, and preventative measures relatively soon.

Check for periodic updates.

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