Nestor Unavailable for Maintenance - Friday, May 29th

WHAT: Nestor unavailable for routine maintenance.

WHEN: 05/29/20 Duration: 5 a.m. - 6 a.m.

Current Status: Closed

Description: Nestor will be down for routine maintenance. Actual down time is expected to be shorter than the maintenance window. Please save and close any open documents that you have stored on Netstor before 5 a.m. on Friday.

Service(s) Impacted: Netstor



Check https://www.plu.edu/status/ for periodic updates.

Sakai and Web Help Desk Unavailable for Maintenance - Fri., May 29, 6am

*** UPDATE *** May 29, 6:48am PT - Sakai and Web Help Desk are both back online.

*** UPDATE *** May 29, 6:00am PT - Sakai and Web Help Desk are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai and PLU Search & Directory by 7:30am (if not before).

WHAT:  Sakai and Web Help Desk Unavailable for Maintenance 

WHEN:  05/29/20  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, May 29, 2020, system maintenance will be performed from 6:00am to 7:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and Web Help Desk (helpdesk.plu.edu). Consequently, these web services will be disrupted during this interval. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and Web Help Desk

Estimated Time to Resolution or Next Update:  Fri., May 29, 2020, 6:00am 

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Storage Array Maintenance, Sunday, May 17, 2020 from 1:30PM - 4:00pm

WHAT: All Banner services including INB, Administrative Pages, Self Service, Administrative Reporting

WHEN:  Sunday, May 17th, 1:30pm - 4:00pm

WHERE: On and Off Campus

Current Status: Resolved/Closed

Description:  **UPDATE:  The maintenance work is complete and all Banner services are once again available.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none

Check https://www.plu.edu/status/ for periodic updates.

Planned Work on Storage Array Dob

WHAT: Planned work on storage array Dob. There should be no interruption of services.

WHEN: 05/17/20 Duration: 2 p.m. to 3:30 p.m.

Current Status: Closed

Description: **UPDATE:  The maintenance work was completed with no outstanding issues.

The Systems team will be performing a fail over from Controller B to Controller A on Dob. The purpose of the fail over is to allow a Nimble technician to work on Controller B, which can't be done while it's active. There should not be an interruption of any services during the fail over.

Service(s) Impacted: None.



Check https://www.plu.edu/status/ for periodic updates.

New HR Phishing Scam Notice

WHAT: New HR Phishing Scam Notice

WHEN: 05/12/2020

Current Status: Closed

Service(s) Impacted: Gmail, ePass

Description: On May 12th there was another phishing message sent out to a large number of PLU email accounts pretending to come from Human Resources and claiming to provide updated information about staff benefits.  This is a phishing message that was not sent by PLU staff.  It provides links to a login page that looks very similar to the PLU ePass login page, but is not legitimate.  If you did receive it, please mark the message as phishing in your Gmail account.  If you attempted to sign into the fake ePass login screen, please change your password as soon as possible at epass.plu.edu and do not approve any login attempts that you are prompted for via Duo multi-factor authentication. If you have questions or concerns about the status of your account, please email helpdesk@plu.edu and we will get back to you as quickly as we can.


Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Maintenance, Saturday, May 9, 2020 and Sunday, May 10, 2020 from 5:00am - 12:00pm

WHAT: All Banner services including INB, Administrative Pages, Self Service, Administrative Reporting

WHEN: Saturday, May 9th and Sunday, May 10th , 5:00am - 12:00pm

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE: The Banner maintenance scheduled for Sunday, May 10, 2020 has been completed.  All Banner services are once again available.

UPDATE:  The Banner maintenance scheduled for Saturday, May 9, 2020 has been completed.  All Banner services are once again available until the Sunday, May 10, 2020 scheduled maintenance from 5AM - 12 Noon.

All Banner services unavailable for maintenance Saturday, May 9, 2020 and Sunday, May 10, 2020 from 5AM - 12 Noon. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none


Check https://www.plu.edu/status/ for periodic updates.

Community.plu.edu Unavailable for Maintenance - Friday, May 06, 2020

WHAT: Brief interruption of the community.plu.edu web service between 6:00 am and 7:00 am, Friday, May 06, 2020

WHEN: 05/06/20 Duration: 6:00 a.m. to 7:00 a.m.

Current Status: Closed

Description: **UPDATE:  The maintenance work is complete and community.plu.edu is back online.

Information and Technology Services will be performing routine maintenance on the community.plu.edu (aka angelica.plu.edu) web service. Disruption of service should last less than 5 minutes and there is no workaround.  Updates will be posted with this notice as they become available.

Service(s) Impacted: Community web service


Check https://www.plu.edu/status/ for periodic updates.

Sakai and Search & Directory Unavailable for Maintenance - Fri., May 8, 6am

*** UPDATE *** May 8, 6:11am PT - Sakai and PLU Search & Directory are both back online.

*** UPDATE *** May 8, 6:00am PT - Sakai and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai and PLU Search & Directory by 6:30am (if not before).

WHAT:  Sakai and PLU Search & Directory Unavailable for Maintenance 

WHEN:  05/08/20  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, May 8, 2020, system maintenance will be performed from 6:00am to 6:30am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., May 8, 2020, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Phishing Scam Targeting PLU

WHAT: Phishing Scam Notice

WHEN: 05/04/2020

Current Status: Open

Service(s) Impacted: Gmail, ePass

Description: On May 4th an email message was sent out to a large number of PLU email accounts pretending to come from Human Resources and claiming to provide updated information about staff benefits.  This is a phishing message that was not sent by PLU staff.  It provides links to a login page that looks very similar to the PLU ePass login page, but is not legitimate.  If you did receive it, please mark the message as phishing in your Gmail account.  If you attempted to sign into the fake ePass login screen, please change your password as soon as possible at epass.plu.edu and do not approve any login attempts that you are prompted for via Duo multi-factor authentication. If you have questions or concerns about the status of your account, please email helpdesk@plu.edu and we will get back to you as quickly as we can.


Check https://www.plu.edu/status/ for periodic updates.