WHAT: Unplanned Campus Telephone Service Disruption
WHEN: 10/18/2021
Duration: Beginning around 10:00am
WHERE: In/Out from Campus
Current Status: Resolved
Description: Telephone service to campus appears to be restored and functioning properly, but we have not received official word from our provider. Our secondary ISP connection has yet to be tested, but will likely be brought back online tonight in order to minimize further disruption. The repair team continues to work on the remainder of the damaged cable with at least two-thirds of the cable remaining to repair. During the repair process it is possible, though unlikely, for additional issues to be identified. Also, the temporary cable is apparently in an active construction zone, so until a permanent repair is completed we anticipate some continued risk of further disruption.
**7:30am 10/19 Update**
The telecommunications carrier has had a team of (4) fiber splicers working on splicing the fiber for a temporary replacement cable since approximately 1:00am this morning. Unfortunately, even after 6 hours of splicing there is still no official ETR for this issue. I&TS continues to actively monitor the progress and will provide updates as more information is available.
**11:30pm Update**
Our telecommunications carrier provider is still actively working to dig and gain access to the damaged cable and hopes to fully assess the damage soon. The fiber in the damaged location is a high count fiber cable which means if the repair requires replacement of a section of the cable, they will have to splice both ends of the new cable. This is likely to be a time consuming process. Based on this updated information there is no ETR currently available.
**9:30pm Update**
Updated information from our telecommunications providers indicates the outage is due to fiber damaged by construction work in the Tacoma area. Current Estimated Time to Repair (ETR) is approximately midnight, but this is not a firm time commitment as additional issues may be identified during the course of replacing the damaged fiber.
**Original Post**
Around 10:00am this morning one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus. Telephone service in/out of campus is offline due to this outage. Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.
Service(s) Impacted: Campus Telephone Services, Campus Network
Workarounds: Cell phones, Zoom, & other non-landline telephone based services
Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.
Root Cause / Continuous Improvement: To be determined.
Check https://www.plu.edu/status/ for periodic updates.
