Monday, August 31, 2015

E-book Platform Unavailable Afternoon of Tuesday, September 15th

WHAT: EBL e-book platform unavailable for maintenance

WHEN: 09/15/2015 Duration: 3:00 pm - 6:00 pm

Current Status: Closed

Description: The EBL platform, hosting some of the library's e-book collection, will be unavailable for up to three hours for a scheduled system upgrade. EBL e-books will not be accessible during this time. Other e-books will not be affected.

Service(s) Impacted: Library

Check for periodic updates.

Wednesday, August 26, 2015

Sakai Unavailable for Maintenance on Fri., Aug. 28, 6AM PDT

*** UPDATE *** August 28, 6:10AM PST - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 28, 6:00AM PST - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  08/28/15  Duration:  6:00AM - 6:30AM PDT 

Description:  On Friday, August 28, Sakai will be out of service from 6:00AM to 6:30AM PDT for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Aug. 28, 6:30AM PDT

Check for periodic updates.

Monday, August 24, 2015

*Resolved* Long Distance Calling Issues - Monday, August 24, 2015 - Update 12:41pm

WHAT: Long Distance Calling Issues

WHEN: 8/24/2015 Duration: Beginning around 7:00am


Current Status: Resolved

**Update**  Monday, August 24th 12:40pm
Our telephone carrier notified us that this problem should be resolved and our testing confirms this is the case.  No further issues are anticipated and no further action is required.

Information & Technology Services began receiving reports of issues making outbound long distance telephone calls first thing this morning.  Upon contacting our primary telephone carrier we were informed they are having issues resulting from a power outage at one of the central offices.  This outage is causing issues with nearly all outbound long distance calls (toll free appears unaffected), though random calling attempts appear to go through.

At this time it appears inbound calls of all types are unaffected by this issue.  Our carrier does not have an ETA for restoration of service, but we will continue to monitor the issue and relay their status updates whenever available.

Service(s) Impacted: Campus Long Distance Telephone Services

Workarounds: Using a cell phone to make calls or asking the other party to call into campus.

Root Cause: Power outage at telephone carrier CO facility.

Check for periodic updates.

Friday, August 21, 2015

***Update- Tues., August 25th*** Web Services Offline - Wednesday, August 19th

WHAT: Web Services Offline

WHEN: Beginning 8/18/15; Update August 25th

Current Status: Closed

**Update (8/25)**
The I&TS Systems team has nearly completed a migration to a replacement system following the security issue that required taking the previous system offline.  The team is working on the final touches, but access was restored to this system Tuesday afternoon.  If you identify an issue at this time please contact the I&TS Helpdesk (253-535-7525,, or )

**Original Post**
Due to a security issue Information & Technology Services found it necessary to take the server responsible for the web pages offline to protect critical PLU resources.  For websites accessed through (also known previously as ), the server providing hosting and web page redirection services will not be available until further notice.  We are working to restore this service as soon as possible.

Service(s) Impacted: based web sites

Workarounds: For web sites hosted on the Google Sites portion of this service, they can still be access and managed through  All other sites hosted through the on-campus server (aka, will not be accessible until service restoration is complete.

Estimated Time to Resolution or Next Update: For user facing services on this platform resolution should be complete now.  Final configuration testing & verification is underway and should be complete before the end of the week.  No impact on end-users is anticipated with the remaining work.

Root Cause / Continuous Improvement: Review pending.

Check for periodic updates.

Wednesday, August 12, 2015

ProQuest Critical Maintenance

WHAT: ProQuest Critical Maintenance

WHEN: 08/12/15, 7:00 p.m. Duration: 2 hours

Current Status: Complete

Description: ProQuest will be performing critical maintenance to correct a load balancer error. The window is scheduled to begin at 10:00 PM EDT and will last for two (2) hours. During this time, ProQuest databases, including LION, will not be available.

Service(s) Impacted: Library

Check for periodic updates.