Monday, August 24, 2015

*Resolved* Long Distance Calling Issues - Monday, August 24, 2015 - Update 12:41pm

WHAT: Long Distance Calling Issues

WHEN: 8/24/2015 Duration: Beginning around 7:00am


Current Status: Resolved

**Update**  Monday, August 24th 12:40pm
Our telephone carrier notified us that this problem should be resolved and our testing confirms this is the case.  No further issues are anticipated and no further action is required.

Information & Technology Services began receiving reports of issues making outbound long distance telephone calls first thing this morning.  Upon contacting our primary telephone carrier we were informed they are having issues resulting from a power outage at one of the central offices.  This outage is causing issues with nearly all outbound long distance calls (toll free appears unaffected), though random calling attempts appear to go through.

At this time it appears inbound calls of all types are unaffected by this issue.  Our carrier does not have an ETA for restoration of service, but we will continue to monitor the issue and relay their status updates whenever available.

Service(s) Impacted: Campus Long Distance Telephone Services

Workarounds: Using a cell phone to make calls or asking the other party to call into campus.

Root Cause: Power outage at telephone carrier CO facility.

Check for periodic updates.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.