ePass Single-Sign On System Maintenance - December 20 at 6:00 PM PST

WHAT: ePass Single Sign-On System Maintenance

WHEN: 12/20/2023 at 6:00 PM Duration: 30 minutes

Current Status: Closed

Update: System maintenance is complete. All services should be operational at this time.

Description: System maintenance will be performed on the ePass Single Sign-On service on Wednesday, December 20 at 6:00 PM, which will take an estimated 30 minutes to complete. During this time, ePass Single Sign-On will be disrupted intermittently, which will affect login to online services, such as Banner, Gmail, Sakai, Help Desk, etc. Users who are already logged into these services when maintenance begins should not experience service disruptions.

Service(s) Impacted: Sakai, Banner, Gmail, Google Workspace, WordPress, Help Desk, Campus Network, ePass, Library

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., Dec. 22, 6:00am

*** UPDATE *** Fri., Dec. 22, 6:18am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/22/23  Duration:  6:00am - 6:30am (US Pacific Time)

Description:  On Friday, December 22, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 22, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

Problems Accessing PLU Resources from off campus using Lightcurve/Rainier Connect

WHAT: Lightcurve ISP users reporting issues connecting to PLU resources

WHEN: 12/14/2023

Current Status: Resolved

Description: I&TS Has had multiple reports from off-campus users that are unable to log into PLU resources such as Sakai and Banner.  This appears to be localized to people connecting via the Lightcurve ISP (formerly Rainier Connect).  The issue has been reported to Lightcurve, but we encourage users to report this directly to them as well to make them aware of the scope of the issue.

***UPDATE 12/14/23 at 4:41pm***: The connection issue appears to now be resolved, but further testing will be done to confirm this over then next few days.

Service(s) Impacted: Sakai, Banner

Workarounds: Connecting from a phone hot-spot that is using cell data (data usage fees may apply)



Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Thurs., Dec. 7, 6:00am

*** UPDATE *** Friday, Dec. 7, 6:34am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:  PLU Help Desk Maintenance

WHEN:  12/07/23  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Thursday, December 7, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Thurs., Dec. 7, 7:30am

Check https://www.plu.edu/status/ for periodic updates.