Tuesday, May 16, 2017

Netstor File Server Maintenance - Wednesday, May 17th 4:45AM-5:30AM

WHAT: Netstor File Server Maintenance

WHEN: 5/17/2017  Duration: 4:45AM - 5:30AM

Current Status: Complete

Description: Routine system maintenance will be performed on the Netstor file server requiring a system reboot.  No other services should be impacted during this work.

Service(s) Impacted: Netstor


Check http://www.plu.edu/status/ for periodic updates.


Tuesday, May 9, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 05/09/17 Duration: 1 hour

Current Status: Closed

***UPDATE*** 05/09/17 9:10 PM - Maintenance is complete, and no further service disruptions are anticipated.

Description: On Tuesday, May 9 at 9:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 1 hour. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 1 hour



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, May 2, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 05/02/17 9:00 PM Duration: 1 hour

Current Status: Closed

UPDATE: Maintenance is complete. Login service should be available without further disruptions at this point.

Description: On Tuesday, May 2 at 9:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 1 hour. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 1 hour



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, April 25, 2017

Sakai Unavailable for Maintenance on Friday, April 28, 6AM PT

*** UPDATE *** April 28, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 4/28/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, April 28, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 04/28/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Saturday, April 15, 2017

Banner Self-Service and INB on Saturday, April 15 at 10:00 a.m.

**RESOLVED: Banner Self-Service and INB on Saturday, April 15 at 10:00 a.m.

WHERE: On- and Off-Campus

Current Status: Resolved

Description: Access to the Banner Production system has been restored.

Service(s) Impacted: Banner

Estimated Time to Resolution or Next Update: Final Update was at 10:00 a.m.

Root Cause / Continuous Improvement: If further down time is required to address the issue, check back here for further updates.



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, April 5, 2017

**RESOLVED: Changes to Internet Native Banner (INB) Login

WHAT: Changes to Internet Native Banner (INB) Login

WHEN: Wednesday, April 5th, 2017

WHERE: On campus

Current Status: Open

Description: As of 9:15am, 4/5/17, the issues with logging in and the display withing INB have been resolved.  Please open a Help Desk ticket if you continue to have problems.

Original Post:
Users logging into Internet Native Banner (INB) may notice new security warning popup messages.  Users should acknowledge the first security warning by choosing "Don't Block", then choosing "Ok" for the second message.  While some display components may be slightly different after logging in, all functionality remains the same.




The Information Systems team is working on a resolution.  This post will be updated as soon as the issue is resolved.

Service(s) Impacted: Internet Native Banner

Estimated Time to Resolution or Next Update: Unknown





Tuesday, March 21, 2017

Sakai Unavailable for Maintenance on Friday, March 24, 6AM PT

*** UPDATE *** March 24, 6:08AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 24, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/24/17  Duration:  6:00AM - 6:30AM PT

Description:  On Friday, March 24, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  03/24/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, March 7, 2017

Sakai Unavailable for Maintenance on Friday, March 10, 6AM PT

*** UPDATE *** March 10, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 10, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 03/10/17 Duration: 6:00AM - 6:30AM PT (if applicable)

Description: On Friday, March 10, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 03/10/17, 6:00AM

Tuesday, February 28, 2017

ProQuest disruption

WHAT: ProQuest disruption

WHEN: 02/28/17


Current Status: Open

Description: ProQuest resources are offline due to an Amazon Web Services outage.

Service(s) Impacted: Library


Estimated Time to Resolution or Next Update: unknown

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, February 22, 2017

Sakai Turnitin Unexpected Service Disruption - Feb. 22, 1:30PM

*** UPDATE *** Feb. 22, 2017, 4:19pm - By approximately 2:20pm on Wednesday, the Sakai Turnitin service had been restored. The disruption in service seems to have begun earlier that morning around 8:45am. Instructors who could not create assignments with Turnitin enabled during this period should now be able to do so. For other questions or issues related to this disruption in Turnitin's service, please email the Sakai Support Team at sakai@plu.edu.

What:  Sakai Turnitin Unexpected Service Disruption

When:  02/22/17 1:50PM

Description:  We are currently experiencing an unexpected disruption of service with the Sakai Turnitin Service. The Sakai Support Team is currently working with Turnitin Support to resolve this issue.

Service(s) Impacted: Sakai Turnitin Service

Workarounds: None at this time

Estimated Time to Resolution or Next Update: February 22, 2017 5:00PM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, February 7, 2017

Sakai Unavailable for Maintenance on Friday, February 10, 6AM PT

*** UPDATE *** February 10, 6:14AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 10, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 02/10/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, February 10, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 02/10/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, January 31, 2017

Sakai Unavailable for Maintenance on Friday, February 3rd, 6AM PT

*** UPDATE *** February 3, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 02/03/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, February 3rd, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 02/03/17, 6:00AM


Check http://www.plu.edu/status/ for periodic updates.

Thursday, January 26, 2017

Phishing Messages Appearing to be Originating from the President's Office

WHAT: Phishing Messages Appearing to be Originating from the President's Office

WHEN: 01/26/17 Duration: Ongoing

Current Status: Open

Description: Recently a wave of new phishing emails have been sent out to campus email addresses claiming to be sent by President Krise. This email is most definitely fraudulent, and should be marked as SPAM or phishing in your inbox to help Google identify these as fraudulent and begin to block them. For more information about these recent messages and what to do if you entered your information into the attached document, please visit the I&TS Help Desk Blog,

Service(s) Impacted: Gmail, ePass

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, January 25, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 01/27/17 12:00 PM Duration: 15 min.

Current Status: Closed

UPDATE: System maintenance has ended, and authentication service should be available without disruption at this point.

Description: On Friday, January 27 at 12:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 15 minutes. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 15 min.



Check http://www.plu.edu/status/ for periodic updates.

Monday, January 23, 2017

Taylor & Francis Online outage

WHAT: Taylor & Francis Online outage

WHEN: 1/25/17, 3:00 pm Duration: 4 hours


Current Status: Open

Description: Taylor & Francis Online will be offline for database maintenance. Journals published/hosted by T&F will be inaccessible during this time.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.

ProQuest maintenance outage

WHAT: ProQuest maintenance outage

WHEN: 7:00 pm Jan 28 to 3:00 am Jan 29, 2017.


Current Status: Open

Description: ProQuest research databases, including ProQuest Research Library, will be unavailable due to a maintenance/upgrade.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.


Tuesday, January 10, 2017

Sakai Unavailable for Maintenance on Friday, January 13, 6AM PT

*** UPDATE *** January 13, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 13, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 01/13/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, January 13, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 01/13/17, 6:00AM