Thursday, November 16, 2017

Taylor & Francis Online maintenance

WHAT: Taylor & Francis Online platform maintenance

WHEN: 11/19-20/17 Duration: 8:30 pm - 11:30 am


Current Status: Open

Description: Taylor & Francis Online, hosting journals published by Taylor & Francis, will be undergoing maintenance during this time. Searching and accessing articles will be available but some customized features will be offline.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Wednesday, November 15, 2017

PLU Search & Directory Maintenance: Wed., Nov. 22

WHAT:  PLU Search & Directory Maintenance 

WHEN:  11/22/17  Duration:  12:00noon-1:00pm PT

Description:  On Wednesday, November 22, 2017 between 12:00 noon to 1:00pm, maintenance will be performed on the PLU Search & Directory system (https://search.plu.edu). Search results made through the PLU website (https://www.plu.edu) will also be affected by this maintenance. While service disruptions may occur throughout this interval, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted: Search & Directory

Estimated Time to Resolution or Next Update:  Wed., Nov. 22, 2017, 1:00pm PT

Check https://www.plu.edu/status/ for periodic updates.

Friday, November 3, 2017

***Resolved *** Unable to log in to ePass protected services

WHAT: Unable to log in to ePass protected services

WHEN: 11/03/17  10:50am

Current Status:***Resolved***

Description: People are reporting receiving an error message when attempting to log into PLU resources protected by the ePass single sign on page.  The error displayed is "Login Failure: Pool is empty and connection creation failed".  The I&TS systems team is aware of the issue and is working to resolve it as quickly as possible.  More information to come.

***Update*** As of 11:13am the issue has been resolved and the team is working to find the root cause of the issue.  Access to all systems should now be restored

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Web Help Desk, ePass

Estimated Time to Resolution or Next Update: 30 minutes

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, October 31, 2017

Sakai Unavailable for Maintenance on Friday, November 3, 6AM PT


*** UPDATE *** November 3, 6:10AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 11/03/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, November 3, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 11/03/17, 06:00AM

Check https://www.plu.edu/status/ for periodic updates.

Thursday, October 12, 2017

**COMPLETE: Internet Native Banner & Banner Self-Service Unavailable for Maintenance

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Sunday, October 22, 2017

Duration: 4:00am-8:30am (PST)

WHERE: On and Off Campus

Current Status: Open

Description: Maintenance work is complete and all Banner services are once again available.  Please contact the Help Desk if you experience any issues.

Original Post:
Internet Native Banner (INB) & Banner Self-Service will be unavailable due to scheduled maintenance from 4:00am to 8:30am (pst) on Sunday, October 22, 2017.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, October 11, 2017

*RESOLVED* Ricoh Printing Unavailable

WHAT: *RESOLVED* Users are unable to print to the Ricoh printers on campus

WHEN: 10/11/17 8:15AM

WHERE: Campus wide

Current Status: Resolved

Description: As of this morning, most users are unable to print to the Ricoh printers on campus.  We are troubleshooting this issue to determine the cause and will update the post when the printers are back online.

*UPDATE*: This issue has been resolved and printing should now be working properly again.  If you are still having problems, please contact the I&TS Help Desk at 253-535-7525 to have someone assist you with resolving the issue.

Service(s) Impacted: Printing


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, October 10, 2017

Journals@PLU outage

WHAT: Journals@PLU outage

WHEN: 10/10/17, 7pm Duration: 30 minutes


Current Status: Open

Description: Journals@PLU, the library's journal lookup service, will be offline for half an hour starting at 7pm for server maintenance.

Service(s) Impacted: Library

Workarounds: You can still look up journals using the "Everything" tab in the library home page search box. Other databases will work normally.


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, September 19, 2017

Sakai Unavailable for Maintenance on Friday, September 22, 6AM PT

*** UPDATE *** September 22, 6:09AM PT - Sakai is back online. The planned maintenance is complete.


*** UPDATE *** September 22, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 09/22/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, September 22, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 09/22/17, 6:00AM

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 30, 2017

Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHAT: Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHEN: 8/30/2017 Duration: beginning approximately 12:00pm

WHERE: PLU Campus

Current Status: Open

Description: Our primary telephone carrier is experiencing an equipment failure that is interfering with their ability to complete various phone calls.  This is primarily manifesting itself by calls coming to campus telephones not completing.  The caller may hear dead air, an "all circuits are busy" message, or a busy signal depending on where they are calling from.

Service(s) Impacted: Campus telephone System

Workarounds: E-mail, or an outbound call from campus to the caller should both work normally.

Estimated Time to Resolution or Next Update: As information becomes available from our carrier.

Root Cause: Carrier equipment failure.

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, August 22, 2017

Sakai Unavailable for Maintenance on Friday, August 25th, 6AM PT

*** UPDATE *** August 25th, 6:14AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 25th, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 08/25/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, August 25th, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 08/25/17, 6:00AM



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 16, 2017

Sakai Unavailable for Maintenance on Sat., Aug. 19, 6am

*** UPDATE *** August 19, 6:16am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 19, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  08/19/17  Duration:  6:00am - 6:30am PT

Description:  On Saturday, August 19, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., Aug. 19, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Monday, August 14, 2017

Banner Self Service Unavailable for Maintenance, 8/15/17, 5:00am-7:00am

WHAT: Banner Self Service Unavailable for Maintenance

WHEN: Tuesday, August 15, 2017

Duration: 5:00am-7:00am (pst)

WHERE: On and Off Campus

Current Status: Open

Description: Banner Self Service will be unavailable due to scheduled maintenance from 5:00am to 7:00am (pst) on Tuesday, August 15, 2017.  The maintenance window will not impact Internet Native Banner.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Banner Self Service

Workarounds: None



Check https://www.plu.edu/status/ for periodic updates.

Tuesday, July 25, 2017

Sakai Unavailable for Maintenance on Sat., July 29, 6am

*** UPDATE *** July 29, 6:08AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 29, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  07/29/17  Duration:  6:00AM - 6:30AM PT

Description:  On Saturday, July 29, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., July 29, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, July 11, 2017

Sakai and PLU ePass Authentication Failures - Stale Request

*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.

*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.

WHAT:  Sakai and PLU ePass Authentication Failures - Stale Request

WHEN:  07/11/17

Current Status:  Open

Description:  Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.

Service(s) Impacted:  Sakai, ePass

Workarounds:  If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.

Root Cause:  The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.


Check https://www.plu.edu/status/ for periodic updates.

Wednesday, July 5, 2017

*RESOLVED* Unplanned Telephone Service (and partial Internet) Disruption - Tuesday, July 4, 2017 - 10:23pm

WHAT: Fiber Connectivity Failure of our Primary Telecom Carrier

WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm

WHERE: Campuswide

Current Status: Resolved

Description:
*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online.  Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.

*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees.  Their current estimate is 2-2.5 hours before service is restored.

*ORIGINAL POST*
Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night.  This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus.  This includes issues calling 911 from campus land-line telephones.

Service(s) Impacted: Campus Telephone Service & Campus Network

Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.

Estimated Time to Resolution or Next Update: Next update expected by 11am

Root Cause: Illegal Fireworks

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, June 27, 2017

Multi-Factor Authentication Notification

WHAT: Multi-Factor Authentication Notification

WHEN: Beginning 6/27/2017

Description: In order to better protect both your personal and institutional data, Information & Technology Services is implementing an additional security feature called multi-factor authentication for many of its web-based services for accounts that may have access to sensitive information. If your account has been designated to be required to sign up for this service, you will receive an email in your PLU account letting you know how to proceed with setting up this new security feature. For more information on this service and how it is beneficial for your account, please visit our Multi-Factor Authentication Enrollment webpage.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, Web Help Desk

Check https://www.plu.edu/status/ for periodic updates.

Monday, June 26, 2017

*UPDATE* Banner Pre-Production Offline Unexpectedly - Monday, June 26, 2017 5:45pm

WHAT: Banner Pre-Production (aka Mocha) Offline *UPDATE*

WHEN: 06/26/2017 Duration: Beginning at 5:43pm

Current Status: Resolved

Description:
*UPDATE*
The primary fault of the outage has been resolved.  The Banner pre-production database will be restarted tomorrow morning and should be available at the beginning of the normal workday.

*Original Post*
The Banner system providing our test environment for Banner went offline unexpectedly this evening.  Work is underway now to restore service.  Service and access to the production Banner system is NOT affected due to this issue.

Service(s) Impacted: Banner

Next Update: Approximately 7:30am

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance on Sat., July 1, 6am

*** UPDATE *** July 1, 6:07AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 1, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/01/17  Duration:  6:00AM - 6:30AM PT

Description:  On Saturday, July 1, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., July 1, 6:00am PT

Check http://www.plu.edu/status/ for periodic updates.

Monday, June 19, 2017

DSpace Planned Maintenance - Fri., June 23, 9am-2pm

*** UPDATE *** June 23, 1:50PM PT - The planned maintenance for DSpace is complete.

WHAT:  DSpace Planned Maintenance

WHEN:  06/23/17  Duration:  9:00am - 2:00pm PT

Description:  On Friday, June 23, 2017 between 9:00am to 2:00pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Fri., June 23, 2:00pm

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, June 7, 2017

Sakai Scheduled Maintenance - Fri., June 9, 6:00-6:05am

*** UPDATE *** June 9, 6:07AM PT - The planned maintenance for Sakai is complete.

WHAT:  Sakai Scheduled Maintenance

WHEN:  06/09/17  Duration:  6:00am - 6:05am PT

Description:  On Friday, June 9, 2017 between 6:00am and 6:05am (Pacific), Sakai may experience a momentary loss of connectivity as the server is migrated to new hardware. Though we anticipate most users who are browsing content in Sakai will not notice any disruption in service during this 5-minute interval, we recommend that users who are saving or submitting work in Sakai around this time to do so before 6:00am or to wait to initiate those tasks until after maintenance is complete. Once maintenance is complete, an update to this notice will be posted. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  June 9, 2017, 6:05am

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, June 6, 2017

RESOLVED: Banner Service Disruption - Tuesday, June 6th 2017

WHAT: Banner

WHEN: Beginning 6/5/17, 11:45 pm

Duration: Unknown

WHERE: On & Off campus

Current Status: Resolved

Description:  UPDATE:  As of 6;45 am the issue with the server has been resolved and all Banner Services (INB and Self-Serivce) are once again available.  

Original Post:
We are currently experiencing an issue with the primary database server for Banner.  As a result, services reliant on Banner including Banweb (aka Banner Self-Service), INB, & various reporting systems, are offline or unable to complete some operations.

I&TS is actively working on a resolution and will provide an update as soon as possible.

Service(s) Impacted: All Banner connected services including, Internet Native Banner & Banner Self-Service

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown

Wednesday, May 31, 2017

PLU Search & Directory Maintenance: Sat., June 3

*** UPDATE *** June 3, 6:20AM PT - The planned maintenance for PLU Search & Directory is complete.

WHAT:  PLU Search & Directory Maintenance

WHEN:  06/03/17  Duration:  6:00am-6:30am PT

Description:  On Saturday, June 3, 2017 between 6:00am to 6:30am, maintenance will be performed on the PLU Search & Directory system (https://search.plu.edu). Search results for people, departments, and organizations will not be disrupted during this maintenance. However, for a few minutes during this interval, search results for PLU web pages may be disrupted such that users might observe no results returning for the keyword searches they perform. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Search & Directory

Estimated Time to Resolution or Next Update:  Saturday, June 3, 2017, 6:30am PT

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, May 30, 2017

Sakai Scheduled Maintenance & Turnitin Upgrade - Sat., June 3

*** UPDATE *** June 3, 6:19AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Scheduled Maintenance & Turnitin Upgrade

WHEN:  06/03/17  Duration:  6:00-6:30am PT

Description:  On Saturday, June 3, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance and for upgrading the Turnitin service, which is used via the Sakai Assignments tool to check for originality and plagiarism in student papers. At this time Turnitin will shift to a new user interface called Feedback Studio. Feedback Studio combines Turnitin Originality Reports and Grademark Tools into a single toolbar. If you use Turnitin in your courses, check out the blog posting “Transition to Turnitin Feedback Studio on June 3, 2017” for an overview of what to expect with this update and how you can prepare for using the new interface. Questions? Contact sakai@plu.edu.

Service(s) Impacted:  Sakai, Turnitin

Estimated Time to Resolution or Next Update:  June 3, 2017, 6am

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, May 16, 2017

Netstor File Server Maintenance - Wednesday, May 17th 4:45AM-5:30AM

WHAT: Netstor File Server Maintenance

WHEN: 5/17/2017  Duration: 4:45AM - 5:30AM

Current Status: Complete

Description: Routine system maintenance will be performed on the Netstor file server requiring a system reboot.  No other services should be impacted during this work.

Service(s) Impacted: Netstor


Check http://www.plu.edu/status/ for periodic updates.


Tuesday, May 9, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 05/09/17 Duration: 1 hour

Current Status: Closed

***UPDATE*** 05/09/17 9:10 PM - Maintenance is complete, and no further service disruptions are anticipated.

Description: On Tuesday, May 9 at 9:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 1 hour. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 1 hour



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, May 2, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 05/02/17 9:00 PM Duration: 1 hour

Current Status: Closed

UPDATE: Maintenance is complete. Login service should be available without further disruptions at this point.

Description: On Tuesday, May 2 at 9:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 1 hour. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 1 hour



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, April 25, 2017

Sakai Unavailable for Maintenance on Friday, April 28, 6AM PT

*** UPDATE *** April 28, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 4/28/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, April 28, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 04/28/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Saturday, April 15, 2017

Banner Self-Service and INB on Saturday, April 15 at 10:00 a.m.

**RESOLVED: Banner Self-Service and INB on Saturday, April 15 at 10:00 a.m.

WHERE: On- and Off-Campus

Current Status: Resolved

Description: Access to the Banner Production system has been restored.

Service(s) Impacted: Banner

Estimated Time to Resolution or Next Update: Final Update was at 10:00 a.m.

Root Cause / Continuous Improvement: If further down time is required to address the issue, check back here for further updates.



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, April 5, 2017

**RESOLVED: Changes to Internet Native Banner (INB) Login

WHAT: Changes to Internet Native Banner (INB) Login

WHEN: Wednesday, April 5th, 2017

WHERE: On campus

Current Status: Open

Description: As of 9:15am, 4/5/17, the issues with logging in and the display withing INB have been resolved.  Please open a Help Desk ticket if you continue to have problems.

Original Post:
Users logging into Internet Native Banner (INB) may notice new security warning popup messages.  Users should acknowledge the first security warning by choosing "Don't Block", then choosing "Ok" for the second message.  While some display components may be slightly different after logging in, all functionality remains the same.




The Information Systems team is working on a resolution.  This post will be updated as soon as the issue is resolved.

Service(s) Impacted: Internet Native Banner

Estimated Time to Resolution or Next Update: Unknown





Tuesday, March 21, 2017

Sakai Unavailable for Maintenance on Friday, March 24, 6AM PT

*** UPDATE *** March 24, 6:08AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 24, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/24/17  Duration:  6:00AM - 6:30AM PT

Description:  On Friday, March 24, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  03/24/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, March 7, 2017

Sakai Unavailable for Maintenance on Friday, March 10, 6AM PT

*** UPDATE *** March 10, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 10, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 03/10/17 Duration: 6:00AM - 6:30AM PT (if applicable)

Description: On Friday, March 10, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 03/10/17, 6:00AM

Tuesday, February 28, 2017

ProQuest disruption

WHAT: ProQuest disruption

WHEN: 02/28/17


Current Status: Open

Description: ProQuest resources are offline due to an Amazon Web Services outage.

Service(s) Impacted: Library


Estimated Time to Resolution or Next Update: unknown

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.

Wednesday, February 22, 2017

Sakai Turnitin Unexpected Service Disruption - Feb. 22, 1:30PM

*** UPDATE *** Feb. 22, 2017, 4:19pm - By approximately 2:20pm on Wednesday, the Sakai Turnitin service had been restored. The disruption in service seems to have begun earlier that morning around 8:45am. Instructors who could not create assignments with Turnitin enabled during this period should now be able to do so. For other questions or issues related to this disruption in Turnitin's service, please email the Sakai Support Team at sakai@plu.edu.

What:  Sakai Turnitin Unexpected Service Disruption

When:  02/22/17 1:50PM

Description:  We are currently experiencing an unexpected disruption of service with the Sakai Turnitin Service. The Sakai Support Team is currently working with Turnitin Support to resolve this issue.

Service(s) Impacted: Sakai Turnitin Service

Workarounds: None at this time

Estimated Time to Resolution or Next Update: February 22, 2017 5:00PM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, February 7, 2017

Sakai Unavailable for Maintenance on Friday, February 10, 6AM PT

*** UPDATE *** February 10, 6:14AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 10, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 02/10/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, February 10, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 02/10/17, 6:00AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, January 31, 2017

Sakai Unavailable for Maintenance on Friday, February 3rd, 6AM PT

*** UPDATE *** February 3, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 02/03/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, February 3rd, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 02/03/17, 6:00AM


Check http://www.plu.edu/status/ for periodic updates.

Thursday, January 26, 2017

Phishing Messages Appearing to be Originating from the President's Office

WHAT: Phishing Messages Appearing to be Originating from the President's Office

WHEN: 01/26/17 Duration: Ongoing

Current Status: Open

Description: Recently a wave of new phishing emails have been sent out to campus email addresses claiming to be sent by President Krise. This email is most definitely fraudulent, and should be marked as SPAM or phishing in your inbox to help Google identify these as fraudulent and begin to block them. For more information about these recent messages and what to do if you entered your information into the attached document, please visit the I&TS Help Desk Blog,

Service(s) Impacted: Gmail, ePass

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, January 25, 2017

PLU ePass Login System Maintenance

WHAT: PLU ePass Login System Maintenance

WHEN: 01/27/17 12:00 PM Duration: 15 min.

Current Status: Closed

UPDATE: System maintenance has ended, and authentication service should be available without disruption at this point.

Description: On Friday, January 27 at 12:00 PM, maintenance will be performed on the PLU ePass Login System. The maintenance is expected to last approximately 15 minutes. There will be intermittent disruptions to the login service during this time. However, users who are already logged in to web-based services will experience no disruptions, for the most part.

Service(s) Impacted: ePass

Estimated Time to Resolution or Next Update: 15 min.



Check http://www.plu.edu/status/ for periodic updates.

Monday, January 23, 2017

Taylor & Francis Online outage

WHAT: Taylor & Francis Online outage

WHEN: 1/25/17, 3:00 pm Duration: 4 hours


Current Status: Open

Description: Taylor & Francis Online will be offline for database maintenance. Journals published/hosted by T&F will be inaccessible during this time.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.

ProQuest maintenance outage

WHAT: ProQuest maintenance outage

WHEN: 7:00 pm Jan 28 to 3:00 am Jan 29, 2017.


Current Status: Open

Description: ProQuest research databases, including ProQuest Research Library, will be unavailable due to a maintenance/upgrade.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.


Tuesday, January 10, 2017

Sakai Unavailable for Maintenance on Friday, January 13, 6AM PT

*** UPDATE *** January 13, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 13, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 01/13/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, January 13, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 01/13/17, 6:00AM