Wednesday, July 5, 2017

*RESOLVED* Unplanned Telephone Service (and partial Internet) Disruption - Tuesday, July 4, 2017 - 10:23pm

WHAT: Fiber Connectivity Failure of our Primary Telecom Carrier

WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm

WHERE: Campuswide

Current Status: Resolved

*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online.  Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.

*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees.  Their current estimate is 2-2.5 hours before service is restored.

Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night.  This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus.  This includes issues calling 911 from campus land-line telephones.

Service(s) Impacted: Campus Telephone Service & Campus Network

Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.

Estimated Time to Resolution or Next Update: Next update expected by 11am

Root Cause: Illegal Fireworks

Check for periodic updates.

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