Sakai and PLU ePass Authentication Failures - Stale Request

*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.

*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.

WHAT:  Sakai and PLU ePass Authentication Failures - Stale Request

WHEN:  07/11/17

Current Status:  Open

Description:  Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.

Service(s) Impacted:  Sakai, ePass

Workarounds:  If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.

Root Cause:  The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.


Check https://www.plu.edu/status/ for periodic updates.