**RESOLVED** All Banner Services Unavailable for Maintenance Window - Sunday, December 2, 2018, 5-11:00 am

WHAT: All Banner Services Unavailable for Maintenance

WHEN: Sunday, December 2, 2018, 5-11:00 am

WHERE: On & Off Campus

Current Status: Resolved

Description: **UPDATE:  The maintenance work is complete and INB, Administrative Pages and Self-Service are once again available.

All Banner Services - INB, Administrative Pages and Self-Service - will be unavailable for regular maintenance on Sunday, December 2, 2018, 5:00-11:00 am.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self-Service



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED** Unplanned Service Disruption for Banner Administrative Pages, INB and Self-Service

WHAT: Unplanned Service Disruption for Banner Administrative Pages, INB and Self-Service

WHEN: Monday, November 26, 2018, 9:40am

Current Status: Resolved

Description: The issue with accessing banweb.plu.edu has been resolved.  Please contact the Help Desk if you experience any further issues.

Original Post:  I&TS began receiving notice at approximately 9:40 am that all Banner services were unavailable.  We are currently researching the issue and will have it resolved as quickly as possible.

Service(s) Impacted: Banner INB, Administrative Pages & Self-Service

Workarounds: None

Estimated Time to Resolution or Next Update:  Monday, 11/26 at10:30 am

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

Sakai, Search & DSpace Unavailable for Maintenance - Fri., Nov. 30, 6am

*** UPDATE *** November 30, 7:11am PT - Sakai, PLU Search & Directory, and DSpace are now back online. The planned maintenance is complete.

*** UPDATE *** November 30, 6:00am PT - Sakai, PLU Search & Directory, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Search & DSpace Unavailable for Maintenance

WHEN:  11/30/18  Duration:  6:00am - 7:00am PT

Description:  On Friday, November 30, 2018, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu), PLU Search & Directory (search.plu.edu), and DSpace (dspace.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, PLU Search & Directory, DSpace

Estimated Time to Resolution or Next Update:  Fri., Nov. 30, 2018, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk Unplanned Service Disruption Resolved - Wed., Nov. 21

WHAT:  Web Help Desk Unplanned Service Disruption Resolved

WHEN:  11/21/18  Duration:  8:52am-8:57am PT

Description:  An unplanned service disruption occurred on Wednesday morning, November 21 for Web Help Desk (helpdesk.plu.edu) approximately from 8:52am to 8:57am (US Pacific Time). During this time, Web Help Desk users most likely observed error messages stating "Server Unavailable". At approximately 8:57am, the Web Help Desk service was fully restored.

Service(s) Impacted:  Web Help Desk

Check https://www.plu.edu/status/ for periodic updates.

Web Help Desk Unavailable for Maintenance - Fri., Nov. 16, 6am

*** UPDATE *** Nov. 16, 2018 - 8:32am - The outbound email issue is now resolved, and Web Help Desk is fully restored.

*** UPDATE *** Nov. 16, 2018 - 7:45am - Web Help Desk (helpdesk.plu.edu) is currently only partially restored. Currently, outbound emails from Web Help Desk are not being sent. When attempting to send ticket updates and other email notifications, users will see the error message, "Could not create transport for E-Mail messages: Connection refused". I&TS Support is investigating and working to restore this service as soon as possible.

WHAT:  Web Help Desk Unavailable for Maintenance

WHEN:  11/16/18  Duration:  6:00am-8:00am PT

Description:  On Friday, November 16, Web Help Desk (helpdesk.plu.edu) will be out of service from 6:00am to 8:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns, please email helpdesk@plu.edu.

Service(s) Impacted:  Web Help Desk

Estimated Time to Resolution or Next Update:  Fri., Nov. 16, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Journals@PLU (Gold Rush) outage Saturday, November 3rd

WHAT: Journals@PLU (Gold Rush) outage

WHEN: 11/03/2018 Duration: 7:00 am - 11:00 am

Current Status: Open

Description: Gold Rush, the service which runs Journals@PLU and our article linker, will be offline for a server migration. "Check the PLU Library" links for journal articles, and the Journals@PLU journal lookup tab on the library home page, will not work for the duration of the outage.

Service(s) Impacted: Library

Workarounds: Direct full text access links from WorldCat Local will function normally, and journal titles can be looked up in WorldCat Local as well.


Check https://www.plu.edu/status/ for periodic updates.