Community.plu.edu & Ezproxy Unavailable for Maintenance - Friday, October 30th

WHAT: Brief interruption of Community.plu.edu and Ezproxy for maintenance.

WHEN: 10/30/20 Duration: 6:00am - 8:00am

Current Status: Closed

Description: Community.plu.edu and EZproxy will be unavailable during a scheduled maintenance window on Friday, October 30th. The service downtime is not expected to be longer than 10 minutes for each service.

Service(s) Impacted: Community.plu.edu, Ezproxy



Check https://www.plu.edu/status/ for periodic updates.

Nestor Unavailable for Maintenance - Friday, October 30th

WHAT: Nestor unavailable for routine maintenance.

WHEN: 10/30/20 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Nestor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor




Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance - Fri., Oct. 30, 6am

*** UPDATE *** Oct. 30, 6:22am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** Oct. 30, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance   

WHEN:  10/30/20  Duration:  6:00am - 6:30am (US Pacific Time)  

Description:  On Friday, October 30, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., October 30, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Oct. 30, 6am

*** UPDATE *** Oct. 30, 6:33am PT - The planned maintenance for PLU Help Desk is complete.

*** UPDATE *** Oct. 30, 6:00am PT - PLU Help Desk may be intermittently unavailable for planned maintenance. I&TS staff are working to complete this maintenance by 7:00am (if not before).

WHAT:  PLU Help Desk Maintenance   

WHEN:  10/30/20  Duration:  6:00am - 7:00am (US Pacific Time)  

Description:  On Friday, October 30, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:00am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., October 30, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Web Service Unavailable for Transition - Fri., Oct. 23

*** UPDATE *** Friday, Oct. 23, 2:19pm - I&TS staff have completed the planned web service transition for PLU Help Desk (helpdesk.plu.edu). This service is online and ready to use.

*** UPDATE *** Friday, Oct. 23, 8:00am - I&TS staff have initiated the planned web service transition for PLU Help Desk (helpdesk.plu.edu). This service will become available by 5:00pm if not before. 

WHAT:  PLU Help Desk Web Service Unavailable for Transition

WHEN:  10/23/20  Duration:  8:00am - 5:00pm (US Pacific)

Description:  On Friday, October 23, 2020, Information and Technology Services (I&TS) will be transitioning the PLU Help Desk (helpdesk.plu.edu) to a new online request and issue tracking system. I&TS staff will begin this transition at 8:00am (US Pacific), at which point no online ticketing service will be available. During this transition period, you will still be able to submit help requests either by email at helpdesk@plu.edu or by calling the Help Desk directly at 253-535-7525. The web service transition is estimated to be completed by 5:00pm with the new service accessible online at helpdesk.plu.edu. When the transition is complete, I&TS staff will post an update to this notice.

More details about the new PLU Help Desk web service including links to a getting started guide are available in the article, PLU Help Desk Ticket Tracking System Transition.

Service(s) Impacted:  Web Help Desk / PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Oct. 23, 8:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai and Search & Directory Unavailable for Maintenance - Fri., Oct. 16, 6am

*** UPDATE *** Oct. 16, 6:36am PT - Sakai and PLU Search & Directory are both back online.

*** UPDATE *** Oct. 16, 6:00am - Sakai and PLU Search & Directory are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore Sakai and PLU Search & Directory by 7:00am (if not before).

WHAT:  Sakai and PLU Search & Directory Unavailable for Maintenance 

WHEN:  10/16/20  Duration:  6:00am - 7:00am (US Pacific Time)

Description:  On Friday, October 16, 2020, system maintenance will be performed from 6:00am to 7:00am (US Pacific Time) on servers that host Sakai (sakai.plu.edu) and PLU Search & Directory (search.plu.edu). Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai and PLU Search & Directory

Estimated Time to Resolution or Next Update:  Fri., Oct. 16, 2020, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Outage - Thurs., Oct. 15, 02:00AM-06:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 10/15/20  Duration: Periodic between 2-5AM

WHERE: Internet service in and out of campus

Current Status: Complete

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 2:00AM and 6:00AM Thursday morning, October 15th.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.