**RESOLVED: All Banner Services Unavailable for Maintenance, Sunday, December 27, 2020 from 5:00-11:00AM

WHAT: All Banner Services including INB, Administrative Pages, Self Service, Administrative Reporting

WHEN: Sunday, December 27, 2020, 5:00-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE: The Banner maintenance scheduled for Sunday, December 27, 2020 has been completed.  All Banner services are once again available. 

All Banner services unavailable for maintenance Sunday, December 27, 2020 from 5:00-11:00AM. This post will be updated as soon as our work is completed and services are once again available.  

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none


Check https://www.plu.edu/status/ for periodic updates.

*COMPLETE* Network Configuration Changes Planned for December 26th - 12:00pm - 9:00pm

WHAT: Network Configuration Changes

WHEN: 12/26/2020  Duration: 12:00pm start time, primary work complete estimated at 9:00pm

WHERE: Campus wide

Current Status: Complete

Description: 

*Completion Post*

All work has been completed as scheduled and appears to be working as expected.  A few small fine-tuning tasks remain to be completed today and tomorrow that generally should not cause any additional service impacts.  As a reminder please first follow the instructions below if you have issues with your office computer.

*Original Post*

Information and Technology Services has scheduled an update to the campus network that will take place on December 26th.  We expect this change to have minimal impact on any devices or services; however, there are a few things that we would like you to be aware of regarding this change.

• For those of you that plan to physically return to campus when the break is over and don’t connect to your office computer using Remote Desktop, we ask that you turn off your computer as you leave campus for the holidays.  This will further reduce the possibility of any network disruption with your devices and have the added benefit of power savings when these systems are not in use.
• For those individuals that connect to their office computer using Remote Desktop, you can leave your office computer turned on, but you will need to make a minor change to the name of the system you enter when connecting.  After Dec. 26th, you will need to append clients.plu.edu to the name of the system when establishing a connection. An example would be CATS18000.clients.plu.edu.

If you experience any problems getting a connection with your on-campus computer after the 26th, please first try restarting your computer to see if it resolves the issue.  If you are having difficulty connecting to your office computer from off campus and need someone to restart it for you, please contact the Help Desk by calling 253-535-7525 or by putting in a request at https://helpdesk.plu.edu.  I&TS Staff will be monitoring any voicemail messages that come in related to this issue during normal business hours, beginning Monday, December 28th.  We will respond to network related requests regarding this change as quickly as we can during this time.

Service(s) Impacted: Campus Network

Workarounds: Reboot office computer if experiencing issues and re-test connectivity.

Next Update: Updates will be provided as warranted during the work period and upon completion.  No further updates are planned at this time.

Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Outage - Monday, December 28th 10:00PM - Tuesday, December 29th 02:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 12/28-29/2020  Duration: Estimated 30 minute outage between 10PM-2AM

WHERE: Internet service in and out of campus

Current Status: Scheduled

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 10:00PM on Monday, December 28th and 2:00AM Tuesday, December 29th.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.

PLU Search & Directory - Unplanned Service Disruption - Mon., Dec. 21

*** UPDATE *** - Dec. 21, 8:49am - At approximately 8:35am, the PLU Search & Directory service was restored. I&TS staff are investigating root cause of this disruption.  

WHAT:  PLU Search & Directory - Unplanned Service Disruption 

WHEN:  12/21/20 

Current Status:  Closed

Description:  At least since before 8:00am on Monday, December 21, the PLU Search & Directory (search.plu.edu) is experiencing an unplanned service disruption. I&TS staff are working to restore this service as soon as possible.

Service(s) Impacted:  PLU Search & Directory

Root Cause: Around 4:00am a disruption on Gatekeeper caused the network interface on the Search & Directory server to go down.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable for Maintenance, Sunday, December 20. 2020 from 5:00AM-11:00AM

WHAT: All Banner Services including INB, Administrative Pages, Self Service, Administrative Reporting

WHEN: Sunday, December 20, 2020, 5:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled for Sunday, December 20, 2020 has been completed.  All Banner Services are once again available. 

All Banner Services unavailable for maintenance, Sunday, December 20, 2020 from 5:00AM - 11:00AM.  This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none

Nestor Unavailable for Maintenance - Wednesday, December 16th

WHAT: Nestor unavailable for routine maintenance.

WHEN: 12/16/20 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Wednesday.

Service(s) Impacted: Netstor




Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, December 6, 2020 from 5:00-7:00AM for Maintenance

WHAT: All Banner Services including INB, Administrative Pages, Self Service, Administrative Reporting

WHEN: Sunday, December 6, 2020, 5:00-7:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE: The Banner maintenance scheduled for Sunday, December 6, 2020 from 5:00-7:00AM has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, December 6, 2020 from 5:00-7:00AM for maintenance.  This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: none

Sakai Unavailable for Maintenance - Fri., Dec. 4, 6am

*** UPDATE *** Dec. 4, 7:08am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** Dec. 4, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 7:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance   

WHEN:  12/04/20  Duration: 6:00am - 7:30am (US Pacific Time) 

Description:  On Friday, December 4, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions, contact sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 4, 6:00am

Check https://www.plu.edu/status/ for periodic updates.