Sunday, May 27, 2018

Unplanned ePass Authentication Disruption - Sunday, May 27th - Updated 5:00pm

WHAT: Unplanned ePass Authentication Disruption

WHEN: 5/28/2018 Duration: suspected start around 2:00pm

Current Status: Resolved

Description:
*5:00pm Update*
After a restart of a key service login services appear to be restored.  I&TS will continue to monitor and investigate the root cause of this issue which is still undetermined at this time.

*Original Post*
Around 4:30pm Sunday afternoon I&TS was notified that a number of users were having trouble logging into various services using their ePass credentials.  With the error message "Login Failure: Pool is empty and connection creation failed" appearing for most users.  I&TS staff is working actively to resolve this issue promptly.

Service(s) Impacted: ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.

Workarounds: None at this time.

Estimated Time to Resolution or Next Update: Next Update 6:00pm

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, May 22, 2018

Sakai Unavailable for Maintenance - Fri., May 25, 6am

*** UPDATE *** May 25, 6:09AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** May 25, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  05/25/18  Duration:  6:00am - 6:30am PT

Description:  On Friday, May 25, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., May 25, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Friday, May 11, 2018

Taylor & Francis site maintenance

WHAT: Taylor & Francis site maintenance

WHEN: Monday, May 14th, 7:30 pm Duration: 20 hours


Current Status: Open

Description: The Taylor & Francis journals platform will suspend some services due to site maintenance. You can still search, browse, and read articles.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, May 8, 2018

Sakai Unavailable for Maintenance - Fri., May 11, 6am

*** UPDATE *** May 11, 6:09AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** May 11, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  05/11/18  Duration:  6:00am - 6:30am PT

Description:  On Friday, May 11, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., May 11, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Thursday, May 3, 2018

Sakai Turnitin Experiencing Service Disruption

*** UPDATE *** Fri., May 4, 8:52 - The disruption affecting the Sakai Turnitin service has been resolved, and this service is now restored. Reports that were delayed since Sunday, April 29 should now be processed and available in Sakai.

WHAT:  Sakai Turnitin Experiencing Service Disruption

Description:  The Sakai Turnitin service has been experiencing an unplanned service disruption affecting submissions queued since Sunday, April 29, 5:25pm, US Pacific Time. Turnitin support technicians are working to resolve this, and the Sakai Support Team will continue to monitor the situation. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, April 24, 2018

Sakai Unavailable for Maintenance on Fri., Apr. 27, 6am PT

*** UPDATE *** April 27, 6:07AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 27, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  04/27/18  Duration:  6:00am - 6:30am PT

Description:  On Friday, April 27, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 27, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, April 17, 2018

Sakai Unavailable for Maintenance on Fri., Apr. 20, 6am PT

*** UPDATE *** April 20, 6:09AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 20, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance on Fri., Apr. 20, 6am PT

WHEN:  04/20/18   Duration:  6:00am - 6:30am PT

Description:  On Friday, April 20, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 20, 6:00am

Check https://www.plu.edu/status/ for periodic updates.