Tuesday, September 19, 2017

Sakai Unavailable for Maintenance on Friday, September 22, 6AM PT

*** UPDATE *** September 22, 6:09AM PT - Sakai is back online. The planned maintenance is complete.


*** UPDATE *** September 22, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 09/22/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, September 22, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 09/22/17, 6:00AM

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 30, 2017

Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHAT: Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHEN: 8/30/2017 Duration: beginning approximately 12:00pm

WHERE: PLU Campus

Current Status: Open

Description: Our primary telephone carrier is experiencing an equipment failure that is interfering with their ability to complete various phone calls.  This is primarily manifesting itself by calls coming to campus telephones not completing.  The caller may hear dead air, an "all circuits are busy" message, or a busy signal depending on where they are calling from.

Service(s) Impacted: Campus telephone System

Workarounds: E-mail, or an outbound call from campus to the caller should both work normally.

Estimated Time to Resolution or Next Update: As information becomes available from our carrier.

Root Cause: Carrier equipment failure.

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, August 22, 2017

Sakai Unavailable for Maintenance on Friday, August 25th, 6AM PT

*** UPDATE *** August 25th, 6:14AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 25th, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 08/25/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, August 25th, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 08/25/17, 6:00AM



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 16, 2017

Sakai Unavailable for Maintenance on Sat., Aug. 19, 6am

*** UPDATE *** August 19, 6:16am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 19, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  08/19/17  Duration:  6:00am - 6:30am PT

Description:  On Saturday, August 19, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., Aug. 19, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Monday, August 14, 2017

Banner Self Service Unavailable for Maintenance, 8/15/17, 5:00am-7:00am

WHAT: Banner Self Service Unavailable for Maintenance

WHEN: Tuesday, August 15, 2017

Duration: 5:00am-7:00am (pst)

WHERE: On and Off Campus

Current Status: Open

Description: Banner Self Service will be unavailable due to scheduled maintenance from 5:00am to 7:00am (pst) on Tuesday, August 15, 2017.  The maintenance window will not impact Internet Native Banner.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Banner Self Service

Workarounds: None



Check https://www.plu.edu/status/ for periodic updates.

Tuesday, July 25, 2017

Sakai Unavailable for Maintenance on Sat., July 29, 6am

*** UPDATE *** July 29, 6:08AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 29, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  07/29/17  Duration:  6:00AM - 6:30AM PT

Description:  On Saturday, July 29, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., July 29, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, July 11, 2017

Sakai and PLU ePass Authentication Failures - Stale Request

*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.

*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.

WHAT:  Sakai and PLU ePass Authentication Failures - Stale Request

WHEN:  07/11/17

Current Status:  Open

Description:  Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.

Service(s) Impacted:  Sakai, ePass

Workarounds:  If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.

Root Cause:  The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.


Check https://www.plu.edu/status/ for periodic updates.