Wednesday, June 13, 2018

Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance, June 22, Noon - June 24, 8:00 PM (PST)

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Friday, June 22nd, Noon – Sunday, June 24th, 8:00pm (PST)

WHERE: On and Off Campus

Current Status: Open

Description: All Banner related services – Internet Native and Banner Self-Service – will be unavailable beginning Friday, June 22 at noon through Sunday, June 24 at 8:00pm.  This maintenance window will allow for a significant user interface upgrade to be applied to Internet Native Banner.  During this time any electronic resources that rely on the Banner database will also be unavailable – this includes, but is not limited to, electronic payments, transcript requests, enrollment verification, etc. 

This post will be updated when the upgrade is complete and Banner services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None

Check for periodic updates.

Tuesday, June 12, 2018

Clickers: TurningPoint Service Disruption - Sat., June 16

WHAT:  Clickers: TurningPoint Service Disruption

WHEN:  06/16/18  Duration:  Beginning 10am

Description:  Turning Technologies will be performing maintenance on TurningPoint servers beginning at 7:00 am PT on Saturday, June 16, that may cause intermittent outages throughout the day. During any outages, access to both your TurningPoint account and TurningPoint mobile responding will be unavailable. Please visit the Turning Technologies status updates page for real-time information on server operations.

Service(s) Impacted:  Clickers

Check for periodic updates.

Monday, June 4, 2018

Recurring library hold issue

WHAT: Error message when placing a hold on a library item.

WHEN: 06/04/2018

Current Status: Open

Description: When attempting to place a hold in WorldCat, the resulting screen shows an error that reads "Your search resulted in no hits!"

Service(s) Impacted: Library

Workarounds: Click "Basic Search" on that page and look the item up again. Then, click the "Request Hold" link.

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: OCLC is looking into the problem but does not know when it will be fixed.

Check for periodic updates.

Thursday, May 31, 2018 Web Services Offline - Thursday, May 31 - Update June 11

WHAT: Web Services Offline

WHEN: Beginning 05/31/2018

Current Status: Web Services - Resolved,   Editing/Uploading - Ongoing

*Update - 6/11/2018*
The system is back online for purposes of serving web pages.  However, access to login to the server to manage the content for user accounts is currently restricted to on-campus only access.  I&TS continues to evaluate our options for how to offer this service going forward.

*Update - 6/7/2018*
Maintenance efforts are ongoing.  This system will continue to be offline overnight, but we hope to have at least partial availability sometime tomorrow (Friday, June 8th).  Users of this system should know that all of their data (web pages) are intact and should be available once the partial availability takes affect, however, their ability to access and edit/modify their files may be limited.

*Update - 6/4/2018*
Maintenance efforts are ongoing.  This system will continue to be offline for the time being.  We hope to have a more complete update if not system restoration within the next day or two.

*Original Post - 5/31/2018*
Information & Technology Services found it necessary to take the server responsible for web sites offline to address unanticipated system maintenance issues. For websites accessed through, the server providing hosting and web page redirection services will not be available until further notice.  We are working to restore this service as soon as possible.

Service(s) Impacted: based web sites

Workarounds: For web sites hosted on the Google Sites portion of this service, they can still be accessed and managed through  All other sites hosted through the on-campus server (aka, will not be accessible until service restoration is complete.

Next Update: As new information becomes available.

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.

Sunday, May 27, 2018

Unplanned ePass Authentication Disruption - Updated 7:30pm Tuesday, May 29th

WHAT: Unplanned ePass Authentication Disruption

WHEN: 5/28/2018-current Duration: intermittent

Current Status: Closed

*7:30pm, Tuesday, May 29th Update*
Unfortunately, what appeared to be a one-time failure has now occurred 3 times since Saturday (twice today).  I&TS is investigating further, but has yet to determine a root cause.  Restoration of service is a fairly rapid process, but requires manual intervention by an I&TS System Administrator after we are notified of an issue.  We apologize for the inconvenience.

*5:00pm, Saturday, May 27th Update*
After a restart of a key service login services appear to be restored.  I&TS will continue to monitor and investigate the root cause of this issue which is still undetermined at this time.

*Original Post*
Around 4:30pm Sunday afternoon I&TS was notified that a number of users were having trouble logging into various services using their ePass credentials.  With the error message "Login Failure: Pool is empty and connection creation failed" appearing for most users.  I&TS staff is working actively to resolve this issue promptly.

Service(s) Impacted: ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.

Workarounds: None at this time.

Estimated Time to Resolution or Next Update: Next Update 10:00am Wednesday, May 30th

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.

Tuesday, May 22, 2018

Sakai Unavailable for Maintenance - Fri., May 25, 6am

*** UPDATE *** May 25, 6:09AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** May 25, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  05/25/18  Duration:  6:00am - 6:30am PT

Description:  On Friday, May 25, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., May 25, 6:00am

Check for periodic updates.

Friday, May 11, 2018

Taylor & Francis site maintenance

WHAT: Taylor & Francis site maintenance

WHEN: Monday, May 14th, 7:30 pm Duration: 20 hours

Current Status: Open

Description: The Taylor & Francis journals platform will suspend some services due to site maintenance. You can still search, browse, and read articles.

Service(s) Impacted: Library

Check for periodic updates.