Monday, July 24, 2017

ProQuest Maintenance Outage

WHAT: ProQuest Maintenance Outage

WHEN: 07/29/17, 12:00 pm Duration: 9 hours

Current Status: Open

Description: ProQuest will be conducting maintenance. ProQuest databases and e-books may be unavailable during this period.

Service(s) Impacted: Library

Check for periodic updates.

Tuesday, July 11, 2017

Sakai and PLU ePass Authentication Failures - Stale Request

*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.

*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.

WHAT:  Sakai and PLU ePass Authentication Failures - Stale Request

WHEN:  07/11/17

Current Status:  Open

Description:  Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.

Service(s) Impacted:  Sakai, ePass

Workarounds:  If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.

Root Cause:  The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.

Check for periodic updates.

Wednesday, July 5, 2017

*RESOLVED* Unplanned Telephone Service (and partial Internet) Disruption - Tuesday, July 4, 2017 - 10:23pm

WHAT: Fiber Connectivity Failure of our Primary Telecom Carrier

WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm

WHERE: Campuswide

Current Status: Resolved

*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online.  Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.

*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees.  Their current estimate is 2-2.5 hours before service is restored.

Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night.  This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus.  This includes issues calling 911 from campus land-line telephones.

Service(s) Impacted: Campus Telephone Service & Campus Network

Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.

Estimated Time to Resolution or Next Update: Next update expected by 11am

Root Cause: Illegal Fireworks

Check for periodic updates.

Tuesday, June 27, 2017

Multi-Factor Authentication Notification

WHAT: Multi-Factor Authentication Notification

WHEN: Beginning 6/27/2017

Description: In order to better protect both your personal and institutional data, Information & Technology Services is implementing an additional security feature called multi-factor authentication for many of its web-based services for accounts that may have access to sensitive information. If your account has been designated to be required to sign up for this service, you will receive an email in your PLU account letting you know how to proceed with setting up this new security feature. For more information on this service and how it is beneficial for your account, please visit our Multi-Factor Authentication Enrollment webpage.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, Web Help Desk

Check for periodic updates.

Monday, June 26, 2017

*UPDATE* Banner Pre-Production Offline Unexpectedly - Monday, June 26, 2017 5:45pm

WHAT: Banner Pre-Production (aka Mocha) Offline *UPDATE*

WHEN: 06/26/2017 Duration: Beginning at 5:43pm

Current Status: Resolved

The primary fault of the outage has been resolved.  The Banner pre-production database will be restarted tomorrow morning and should be available at the beginning of the normal workday.

*Original Post*
The Banner system providing our test environment for Banner went offline unexpectedly this evening.  Work is underway now to restore service.  Service and access to the production Banner system is NOT affected due to this issue.

Service(s) Impacted: Banner

Next Update: Approximately 7:30am

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.

Sakai Unavailable for Maintenance on Sat., July 1, 6am

*** UPDATE *** July 1, 6:07AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 1, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/01/17  Duration:  6:00AM - 6:30AM PT

Description:  On Saturday, July 1, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., July 1, 6:00am PT

Check for periodic updates.

Monday, June 19, 2017

DSpace Planned Maintenance - Fri., June 23, 9am-2pm

*** UPDATE *** June 23, 1:50PM PT - The planned maintenance for DSpace is complete.

WHAT:  DSpace Planned Maintenance

WHEN:  06/23/17  Duration:  9:00am - 2:00pm PT

Description:  On Friday, June 23, 2017 between 9:00am to 2:00pm (US Pacific), DSpace ( will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Fri., June 23, 2:00pm

Check for periodic updates.