*** UPDATE *** April 24, 10:39am - The disruption of the email forwarding service for emails sent to email addresses of the form
{{some_site_account}}@sakai.plu.edu is still in effect. However, I&TS staff have identified that this particular service has not been working since Thursday, March 29, 6:00am. I&TS support staff are continuing to work toward restoring this service as soon as possible. Instructors and project site maintainers are encouraged to make use of the Sakai Mailtool or the Sakai Announcements tool instead for sending emails to students and other Sakai site members.
*** UPDATE *** April 11, 1:20pm - Another Sakai-related email disruption that might be related to Friday’s power outage has been identified.
Currently, email messages sent to addresses of the form, {{some_site_account}}@sakai.plu.edu are not being routed to members of the corresponding site. I&TS staff are currently investigating this service disruption and working toward a resolution as soon as possible. In the meantime, instructors and project site maintainers can make use of the Sakai Mailtool, the Sakai Announcements tool, or PLU Gmail to send email messages.
*** UPDATE *** April 8, 3:06pm PT - The service disruption for outgoing email is resolved. This disruption is estimated to have occurred between the event of the power outage on Friday afternoon and approximately 2:00pm on Sunday, April 8. This disruption affected various PLU systems such as Sakai, the PLU HelpDesk, and others but not including PLU Gmail and other Google services. While the outgoing email service has been restored, the
Sakai Support Team has observed that email sent from Sakai during this interval might not have actually been sent. Therefore, Sakai users might need to resend any important messages sent during that period. We apologize for the inconvenience. If you have questions or concerns please email
sakai@plu.edu.
*** UPDATE *** April 8, 8:26am PT - Currently, outgoing mail from Sakai is not being sent, nor is it being stored to be sent. This service disruption, affecting Sakai since Friday afternoon, is not affecting email sent through PLU Gmail or other Google services. I&TS support staff are working to restore this service as soon as possible.
WHAT: Mail Services Disrupted on Various Systems
Description: An unplanned disruption has been identified with outgoing mail being sent from various systems. Sakai and the PLU WebHelpDesk (helpdesk.plu.edu) are among those that have been identified so far, but the service disruption
is not impacting PLU Gmail and other Google services. I&TS support staff are working to identify and resolve the problem.
Service(s) Impacted: Sakai
Estimated Time to Resolution or Next Update: Fri., Apr. 27,
3:00pm
Root Cause / Continuous Improvement: To be determined.
Check https://www.plu.edu/status/ for periodic updates.
