Problems with ePass Login

WHAT: Problems with ePass Login

WHEN: 3/23/26 3:00pm

Current Status: Resolved

Description:

**6:31pm Monday, March 23rd**

All systems appear to be working normally again.  We will continue to investigate and monitor for additional issues.  Please report any ongoing issues by putting in a ticket at helpdesk.plu.edu.

**6:25pm Monday, March 23rd**

Some logon services have come back online and are now accessible. I&TS is continuing to test systems to identify any remaining issues.

**4:25pm Monday, March 23rd**
I&TS has identified an issue with ePass logins and are actively working to restore services. Those logged in prior to the start of the issue will continue to work; however, any new attempts to log in are currently not working. The current disruption extends to PLU's internal directory service upon which other services like Sakai depend. The Sakai support team is noting that unexpected issues within Sakai may result until the PLU internal directory service is restored, at which time an update here will be posted.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, ePass, Sakai

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

All Banner Services: Administrative Pages, Self Service and Administrative Reporting will be unavailable Sunday, March 22nd, 2026 7:00AM-11:00AM for scheduled maintenance. ** RESOLVED

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, March 22nd, 2026 from 7:00AM-11:00AM

WHERE: On and Off Campus

Current Status: Resolved

Description: All Banner Services will be unavailable for scheduled maintenance. This post will be updated as soon as the work is complete and services are once again available.

** UPDATE: The Banner maintenance has been completed. All Banner services are once again available. **

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None

Check https://www.plu.edu/status/ for periodic updates.

PLU Help Desk Maintenance - Fri., Mar. 20, 6:00am

*** UPDATE *** Friday, Mar. 20, 6:44am - PLU Help Desk is back online. The planned maintenance is complete.

WHAT:  PLU Help Desk Maintenance

WHEN:  03/20/26  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, March 20, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Mar. 20, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Tue., March 20, 6:00am

*** UPDATE *** Tue., Mar. 20, 618am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  3/20/26  Duration:  6:00am - 7:00am (US Pacific Time)

Description:  On Friday, March 20, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Mar. 20, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

**Recurring** - Problems with ePass Login - Friday, March 13th beginning 2:15pm

WHAT: Problems with ePass Login

WHEN: 03/13/2026 beginning 2:15pm

Current Status: Open

Description:

**3:45pm Sunday, March 15th**

I&TS believes we've restored stability to the ePass SSO system and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

**3:15pm Sunday, March 15th**

We are once again experiencing a problem with the ePass SSO system that is causing login issues for various PLU services that require login via single-sign-on.  I&TS is actively troubleshooting the issue and will provide updates as information becomes available.

*4:45pm Update - Resolved*

We believe all of the issues related to the ePass SSO issues have been resolved and should remain stable going forward.  We'll continue monitoring services to ensure no additional issues arise.

*4:15pm Update*

The primary issue with ePass SSO seems to be resolved, but the I&TS team is still troubleshooting some underlying issues.  Most user-accessible services should be functioning, but some internal tools and processes are still offline.  We'll update status as more information is available.

*Original Post*

A problem with ePass single-sign-in login was discovered that blocks people from logging into to any single-sign-on resource using their ePass credentials.  We are actively working a resolution to the problem and will post an update regarding the status as soon as possible.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps

Workarounds: None

Estimated Time to Resolution or Next Update: As new information is available

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Tue., March 10, 6:00am

*** UPDATE *** Tue., Mar. 10, 6:23am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  3/10/26  Duration:  6:00am - 7:00am (US Pacific Time)

Description:  On Tuesday, March 10, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Tue., Mar. 10, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., Mar. 7

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  03/07/26  Duration:  8:00am-12:00pm (US Pacific)

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, March 7, 2025 from 8:00am to 12:00pm, US Pacific Time. For updates on this scheduled maintenance, please refer to Turnitin's status page.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.