Monday, November 29, 2021

Sakai Request Forms Unavailable for Maintenance - Fri., Dec. 3, 6am

WHAT:  Sakai Request Forms Unavailable for Maintenance

WHEN:  12/03/21   Duration:  6:00am - 7:00am (US Pacific Time)

Description:  On Friday, December 3, Sakai request forms used by faculty and staff such as Request Course, Request Project, and Request Guest Users, along with other services hosted on chili.plu.edu will be intermittently unavailable from 6:00am to 7:00am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu. 

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Dec. 3, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, November 17, 2021

**RESOLVED: All Banner Services Unavailable Sunday, November 21, 2021 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, November 21, 2021 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, November 21, 2021 has been completed.  All Banner services are once again available. 

All Banner Services will be unavailable Sunday, November 21 2021 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.



Thursday, November 11, 2021

Netstor Unavailable for Maintenance - Friday, November 12

WHAT: Netstor unavailable for routine maintenance.

WHEN: 11/12/21 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor

Check https://www.plu.edu/status/ for periodic updates.


Monday, November 8, 2021

Sakai Unavailable for Maintenance, Fri., Nov. 12, 6:00am

*** UPDATE *** Fri., Nov. 12, 10:45am - I&TS staff implemented a fix at approximately 9:50am that seems to have resolved the disruption occurring with the Request Course form and other similar services on chili.plu.edu. Prior to this at least one reported problem with logging in to Sakai was also resolved with the aforementioned fix. I&TS staff will continue to monitor this issue. If you have any questions or concerns please email sakai@plu.edu.

*** UPDATE *** Fri., Nov. 12, 7:50am - Although Sakai is back online, an unexpected service disruption is occurring with the Request Course form and other similar services on chili.plu.edu. I&TS staff are continuing to investigate to restore these services as soon as possible.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/12/21  Duration:  6:00am - 7:30am (US Pacific Time) 

Description:  On Friday, November 12, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 12, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, November 2, 2021

PLU Help Desk Maintenance - Fri., Nov. 5, 5:30am

*** UPDATE *** Friday, Nov. 5, 6:25am - PLU Help Desk is back online. The planned maintenance is complete. 

WHAT:
  PLU Help Desk Maintenance

WHEN:  11/05/21  Duration:  5:30am - 7:30am (US Pacific Time)

Description:  On Friday, November 5, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 5:30am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Nov. 5, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, October 20, 2021

Netstor Unavailable for Maintenance - Friday, October 22

WHAT: Netstor unavailable for routine maintenance.

WHEN: 10/22/21 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor

Check https://www.plu.edu/status/ for periodic updates.


Monday, October 18, 2021

**8:15am 10/19/2021 Update** Unplanned Campus Telephone Service Disruption beginning Monday, October 18th - 10:00am

WHAT: Unplanned Campus Telephone Service Disruption

WHEN: 10/18/2021  Duration: Beginning around 10:00am

WHERE: In/Out from Campus

Current Status: Resolved

Description: 
**8:15am 10/19 Update**
Telephone service to campus appears to be restored and functioning properly, but we have not received official word from our provider.  Our secondary ISP connection has yet to be tested, but will likely be brought back online tonight in order to minimize further disruption.  The repair team continues to work on the remainder of the damaged cable with at least two-thirds of the cable remaining to repair.  During the repair process it is possible, though unlikely, for additional issues to be identified.  Also, the temporary cable is apparently in an active construction zone, so until a permanent repair is completed we anticipate some continued risk of further disruption.

**7:30am 10/19 Update**
The telecommunications carrier has had a team of (4) fiber splicers working on splicing the fiber for a temporary replacement cable since approximately 1:00am this morning.  Unfortunately, even after 6 hours of splicing there is still no official ETR for this issue.  I&TS continues to actively monitor the progress and will provide updates as more information is available.

**11:30pm Update**
Our telecommunications carrier provider is still actively working to dig and gain access to the damaged cable and hopes to fully assess the damage soon.  The fiber in the damaged location is a high count fiber cable which means if the repair requires replacement of a section of the cable, they will have to splice both ends of the new cable.  This is likely to be a time consuming process.  Based on this updated information there is no ETR currently available.

**9:30pm Update**
Updated information from our telecommunications providers indicates the outage is due to fiber damaged by construction work in the Tacoma area.  Current Estimated Time to Repair (ETR) is approximately midnight, but this is not a firm time commitment as additional issues may be identified during the course of replacing the damaged fiber.

**Original Post**
Around 10:00am this morning one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus.  Telephone service in/out of campus is offline due to this outage.  Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.

Service(s) Impacted: Campus Telephone Services, Campus Network

Workarounds: Cell phones, Zoom, & other non-landline telephone based services

Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.

Root Cause / Continuous Improvement: To be determined.

Check https://www.plu.edu/status/ for periodic updates.