Thursday, February 15, 2018

Qualtrics Unplanned Service Disruption

WHAT:  Qualtrics Unplanned Service Disruption

*** UPDATE *** February 16, 7:25am PT - Access to Qualtrics is now restored. If you see the error message "PLU ePass Authentication - Stale Request", you may need to clear your browser cache. Instructions for clearing the cache of various browsers can be found at

Description:  The Qualtrics online survey tool ( has been unavailable at least since the first reported incident Tuesday morning, February 14. After authenticating through PLU's login system, users are redirected to an error page that displays a message about an "Unhandled exception". I&TS staff are coordinating with Qualtrics support staff to restore this service as soon as possible.

Service(s) Impacted:  Qualtrics

Estimated Time to Resolution or Next Update:  Feb. 16, 2018, 12:00pm

Check for periodic updates.

Wednesday, February 14, 2018

Library hold requests not working

WHAT: Library hold requests not working

WHEN: 02/14/18

Current Status: Open

Description: When attempting to place holds through the WorldCat catalog, you will see an error that says "Your search resulted in no hits".

Service(s) Impacted: Library

Workarounds: Search for the same item in the classic catalog until the issue is resolved.

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.

Friday, January 26, 2018

Sakai, Search & DSpace Unavailable for Maintenance - Fri., Feb. 2, 6am PT

*** UPDATE *** February 2, 7.19am PT - DSpace is now back online. The planned maintenance is complete.

*** UPDATE *** February 2, 7.14am PT - Sakai and PLU Search & Directory have been back online since 7:00am. However, DSpace is still offline, and I&TS staff are working to restore this service as soon as possible.

*** UPDATE *** February 2, 6:00am PT - Sakai, PLU Search & Directory, and DSpace are currently offline or intermittently available due to planned maintenance. I&TS support staff are working to restore these services by 7:00am (if not before).

WHAT:  Sakai, Search & DSpace Unavailable for Maintenance

WHEN:  02/02/18  Duration: 6:00am - 7:00am PT

Description: On Friday, February 2, 2018, system maintenance will be performed from 6:00am to 7:00am PT on servers that host Sakai (, PLU Search & Directory (, and DSpace ( Consequently, these web services will be disrupted during this interval. However, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  Sakai, PLU Search & Directory, DSpace

Estimated Time to Resolution or Next Update:  Fri., Feb. 2, 2018, 6:00am PT

Check for periodic updates.

Monday, January 22, 2018

ProQuest Maintenance Downtime

WHAT: ProQuest Maintenance Downtime

WHEN: 1/27/18 Duration: 7:00 pm - 3:00 am, PST

Current Status: Open

Description: ProQuest, which hosts Research Library, Nursing and Allied Health Sources, many newspapers, and other online resources, will be offline for maintenance during this period. Please plan your research accordingly.

Service(s) Impacted: Library

Check for periodic updates.

Wednesday, January 17, 2018

DSpace Upgrade: Mon., Jan. 22 - Wed., Jan. 24

*** UPDATE *** January 24, 12:38pm PT - The login issues with DSpace have been resolved, and DSpace 6.2 is online, ready for use at .

*** UPDATE *** January 24, 11:58am PT - The DSpace upgrade to version 6.2 has been successful; however, issues pertaining to login system for DSpace have arisen which I&TS staff are currently investigating, hopefully to be resolved shortly. Another update will be posted by 1:00pm.

*** UPDATE *** January 22, 9:30am PT - DSpace has been restored while the upgrade process continues. This service should be upgraded by Wednesday, January 24 at 11am.

*** UPDATE *** January 22, 9:00am PT - DSpace is currently offline to begin the planned upgrade.  This service should be restored by 9:30am (if not before).

WHAT:  DSpace Upgrade

Description:  On Monday, January 22, 2018 at 9:00am, the DSpace repository system ( will be unavailable for approximately 10 to 20 minutes in order to initiate an upgrade to DSpace from version 1.8 to 6.2. After this brief period, DSpace will be restored so that users can continue to search and browse DSpace content as the upgrade process continues. By Wednesday, January 24 at 11am, the upgrade for DSpace to version 6.2 should be complete. If you have questions, please email

Service(s) Impacted:  DSpace

Estimated Time to Resolution or Next Update:  Wed., Jan. 24 at 1pm

Check for periodic updates.

Wednesday, January 10, 2018

**RESOLVED: Internet Native & Banner Self-Service Unavailable for Maintenance, Monday, January 15th, 6am-10am

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Monday, January 15th, 2018

Duration: 6:00am-10:00am (pacific)

WHERE: On and Off Campus

Current Status: Open

Description:  **UPDATE:  The maintenance work is complete and Internet Native Banner and Banner Self-Service are once again available.

Internet Native Banner (INB) & Banner Self-Service will be unavailable due to scheduled maintenance from 6:00 am to 10:00 am (pacific) on Monday, January 15th, 2018.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None

Check for periodic updates.

Wednesday, January 3, 2018

***RESOLVED: Internet Native Banner Down, Wednesday, January 3rd, 2018

WHAT: Internet Native Banner

WHEN: 1/3/18

Duration: Unknown

WHERE: On Campus

Current Status: Open

Description: The issue has been resolved and Internet Native Banner is once again available.  Please contact the Help Desk (x7525, if you experience any further issues.

Original Post:
At 6:40 am this morning we began receiving notice from the campus community that Internet Native Banner was unavailable.  We are currently researching the issue.  This outage is not affecting Banner Self-Service.  An update will be posted when the issue is resolved.

Service(s) Impacted: Internet Native Banner

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown

Root Cause / Continuous Improvement: To be determined.

Check for periodic updates.