Tuesday, August 14, 2018

Campus Network Maintenance Window - Saturday, August 18, 2018 8:00AM - 10:00PM

WHAT: Campus Network Maintenance

WHEN: Saturday, 08/18/2018 Duration: 8:00 AM - 10:00 PM

WHERE: Campuswide

Current Status: Open

Description: I&TS will be performing a series of network equipment maintenance tasks including equipment changes as well as firmware updates on Saturday, August 18, 2018.  This work will cause intermittent disruption of connections to most campus buildings periodically throughout the day and may cause a brief disruption of connectivity from/to off-campus.

At this time we do not expect any services/applications running on I&TS servers to be directly affected or offline during this maintenance window, but the connectivity disruptions noted above may cause brief interruptions in service access.

Service(s) Impacted: Campus Network & possibly Internet connectivity

Next Update: Following completion of work.

Check https://www.plu.edu/status/ for periodic updates.

Monday, August 13, 2018

ProQuest maintenance outage

WHAT: ProQuest maintenance outage

WHEN: Saturday, August 18, 2018 Duration: 7:00 pm - 3:00 am

Current Status: Open

Description: ProQuest resources, including Research Library and other databases as well as Ebook Central, will be offline. Please plan your research accordingly.

Service(s) Impacted: Library

Check https://www.plu.edu/status/ for periodic updates.

Thursday, August 9, 2018

Problems with article searching in library catalog

WHAT: Article search results do not appear in library catalog search (WorldCat Local).

WHEN: 08/09/2018

Current Status: Open

Description: When searching for articles with search limited to Pacific Lutheran University, WorldCat Local gives no results.

Service(s) Impacted: Library

Workarounds: Search in article databases (see Research Guides for recommendations) or set WorldCat Local to Libraries Worldwide (but be aware you are searching other libraries as well as PLU).

Estimated Time to Resolution or Next Update: Unknown.

Root Cause / Continuous Improvement: OCLC, the provider of WorldCat Local, is working on the problem but does not yet know the cause.

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, July 25, 2018

**UPDATE**: Gold Rush/Journals@PLU/Article Linker maintenance outage

WHAT: Gold Rush/Journals@PLU/Article Linker maintenance outage

WHEN: July 16-18, 2018  
UPDATE 7/18/18: Outage will continue through July 19.
UPDATE 7/23/18: Journals@PLU is back online. However, the article linker is still down.
UPDATE 7/25/18: The article linker is back online. Some administrative features (such as emailing holdings comparison results) are still offline.
UPDATE 8/2/18: All services are now restored.

Current Status: Closed

Description: Gold Rush, the service which runs Journals@PLU and the database article linker, will be offline for two days for a server move.

Service(s) Impacted: Library

Workarounds: You can use the regular library catalog and article databases to look for journal articles. However, the article linker (Check the PLU Library for Full Text) will not function.

Check https://www.plu.edu/status/ for periodic updates.

Friday, July 20, 2018

*CORRECTION* Web Help Desk Unavailable for Maintenance - Wed., July 25, 7am

UPDATE:  7:37am 7/25/18  Web Help Desk is back in operation and with normal status.  Maintenance work is done.

WHAT: Web Help Desk Unavailable for Maintenance (NOT Sakai)

WHEN: 07/25/18 Duration: 7:00am-7:30am PT

Description: On Wednesday, July 25, Web Help Desk will be out of service from 7:00am to 7:30am PT for maintenance.  Please plan accordingly.  If you have anUy questions or concerns, please email helpdesk@plu.edu.

Service(s) Impacted: Web Help Desk

Estimated Time to Resolution or Next Update:  Wed., July 25, 7:00am

Check https://www.plu.edu/status/ for periodic updates.

Saturday, July 14, 2018

***12:00pm Update*** PLU Major Systems Outage - Saturday, July 14th

WHAT: Many PLU servers are offline causing widespread services disruption

WHEN: 7/14/2018  Duration: Beginning approximately 4:00am

WHERE: Campuswide and affecting Off-campus access to PLU Services

Current Status: Resolved

***9:00pm 7/14 Update***
At this time we believe most services are running again normally.  We continue to monitor for both service issues as well as possible cooling problems.  If you encounter an issue with any service please contact the I&TS HelpDesk to submit a trouble ticket.  (helpdesk@plu.edu, 253-535-7524, or https://www.plu.edu/helpdesk/ )

***12:00pm 7/14 Update***
Many services have been restored, but some work is ongoing for full service restoration.  Monitoring is ongoing for issues with cooling in the Morken server room.

***Original Post***
A failure of the HVAC (cooling) system for PLU's server room in Morken caused critical server equipment to execute thermal shutdowns to prevent damage.  This is causing a significant disruption of many campus services.  Cooling to the room has been restored and emergency restoration efforts are underway.

Unfortunately, due to the type of equipment shutdown this caused, many campus services may continue to be disrupted throughout the day and may require emergency shutdowns/reboots to properly restore full service.  Please bear with us as we conduct these repairs.

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update: Next Update As Needed

Root Cause / Continuous Improvement: Excessive heat in Server Room due to HVAC failure.

Check https://www.plu.edu/status/ for periodic updates.

Monday, July 9, 2018

WHAT: Lingering ePass Authentication Disruption

WHEN: 07/09/18 

Current Status: Resolved
Description: There have been some additional disruptions with ePass login authentication since the initial disruption on Saturday night.  We believe that all of the impacted systems have been restored to normal activity.

Service(s) Impacted: Any PLU service requiring ePass login.

Estimated Time to Resolution or Next Update: Resolved.

Root Cause / Continuous Improvement: A security certificate was not renewed because it was incorrectly believed that the certificate was no longer being used.  When the certificate expired on Saturday, it disrupted the ePass system.  The certificate has been replaced and noted in the certificate record.

Check https://www.plu.edu/status/ for periodic updates.