Friday, December 2, 2016

Internet Native Banner & Banner Web Unavailable for Maintenance

WHAT: Internet Native Banner & Banner Web Unavailable for Maintenance

WHEN: Sunday, December 4th, 2016

DURATION:  6:00 am - 8:00 am PST

WHERE: On & Off Campus

Current Status: Open

Description: In an effort to address the slow response issue identified this week, all Banner services - Internet Native and Banner Self-Service - will be unavailable during a maintenance window on Sunday, December 4th, 2016, from 6:00 am to 8:00 am (PST).

This post will be updated when the maintenance is complete and Banner services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service


Workarounds: There are no workarounds during the maintenance window.



Check http://www.plu.edu/status/ for periodic updates.


Thursday, December 1, 2016

Update: Slow Response in Internet Native Banner

WHAT: Slow Response in Internet Native Banner

WHEN: Beginning Tuesday, November 29th, 2016

WHERE: On Campus

Current Status: Closed

Description: UPDATE:  A maintenance window is scheduled for Sunday, December 4th, 6:00-8;00 am to address this issue.

On Tuesday, November 29th, I&TS began receiving notification of slow response times within Internet Native Banner (INB).  Specifically, the issue arises when users enter an ID number in the keyblock of most screens - currently it's taking up to 20 seconds for that action to resolve.  It was believed the issue was resolved at 11:30 am today, December 1st.  However, at 1:30 we began receiving word that the problem has reappeared.

We are actively working on a permanent solution and appreciate your patience.  This post will be updated as soon as we have more information.

Service(s) Impacted: Internet Native Banner Only

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown

Root Cause: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



Tuesday, November 29, 2016

Sakai Unavailable for Maintenance on Friday, December 2, 6AM PT


*** UPDATE *** December 2, 6:15AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 2, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/02/16  Duration: 6:00 AM - 6:30 AM PT

Description:  On Friday, December 2, Sakai will be out of service from 6:00 AM to 6:30 AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  12/02/16, 6:00 AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, November 21, 2016

** Resolved "" Banner Services Unavailable for Schedule Maintenance, Sunday, November 27, 5:00 am - 8:00 am (PST)

WHAT: Internet Native Banner & Banner Web Scheduled Maintenance

WHEN: Sunday, November 27th, 2016

DURATION:  5:00 am - 8:00 am PST

WHERE: On & Off Campus

Current Status: Closed

Description: All Banner services - Internet Native and Banner Self-Service - will be unavailable during a scheduled maintenance window on Sunday, November 27th, 2016, from 5:00 am to 8:00 am (PST).  This post will be updated when the maintenance is complete and Banner services are once again available.

**UPDATE**  As of  07:27 Sun Nov 27

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: There are no workarounds during the maintenance window.



Check http://www.plu.edu/status/ for periodic updates.


Monday, November 7, 2016

**RESOLVED**Banner Self-Service & Internet Native Banner Service Disruption

WHAT: Internet Native Banner & Banner Self-Service

WHEN: 11/7/16, 2:45 pm

Duration: Unknown

WHERE: On campus

Current Status: Open

Description: UPDATE:  The issue with Internet Native Banner & Banner Self-Service has been resolved.  A root cause has not been determined but we will continue to troubleshoot the issue.  Please notify the Help Desk if you continue to experience any kind of service interruption.

Thank you for your patience.

Original Post:
We are currently experiencing an issue with Internet Native Banner & Banner Self-Service.  As a result, new connections are failing and users who are already connected are not able to update or insert new information.

We are actively working on a resolution and will notify everyone as soon as it is resolved.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown

Thursday, November 3, 2016

**RESOLVED** Internet Native Banner Service Disruption

WHAT: Internet Native Banner

WHEN: 11/4/16, 3pm;  Resolved at 3:20pm

Duration: Unknown

WHERE: On campus

Current Status: Closed

Description: UPDATE:  The issue with Internet Native Banner has been resolved.  A root cause has not been determined but we will continue to troubleshoot the issue.  Please notify the Help Desk if you continue to experience any kind of service interruption.

Thank you for your patience.

Original Post:
We are currently experiencing an issue with Internet Native Banner.  As a result, new connections to the database are failing and users who are already connected are not able to update or insert new information.

We are actively working on a resolution and will notify everyone as soon as it is resolved.

Service(s) Impacted: Internet Native Banner

Workarounds: None at this time

Estimated Time to Resolution or Next Update: Unknown




Check http://www.plu.edu/status/ for periodic updates.


Tuesday, November 1, 2016

Sakai Unavailable for Maintenance on Friday, November 4, 6AM PT


*** UPDATE *** November 4, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 4, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 11/04/16 Duration: 6:00 AM - 6:30 AM PT

Description: On Friday, November 4, Sakai will be out of service from 6:00 AM to 6:30 AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 11/04/16, 6:00 AM

Check http://www.plu.edu/status/ for periodic updates.