WHEN: 07/29/17, 12:00 pm Duration: 9 hours
Current Status: Open
Description: ProQuest will be conducting maintenance. ProQuest databases and e-books may be unavailable during this period.
Service(s) Impacted: Library
Monday, July 24, 2017
ProQuest Maintenance Outage
WHAT: ProQuest Maintenance Outage
WHEN: 07/29/17, 12:00 pm Duration: 9 hours
Current Status: Open
Description: ProQuest will be conducting maintenance. ProQuest databases and e-books may be unavailable during this period.
Service(s) Impacted: Library
Check https://www.plu.edu/status/ for periodic updates.
WHEN: 07/29/17, 12:00 pm Duration: 9 hours
Current Status: Open
Description: ProQuest will be conducting maintenance. ProQuest databases and e-books may be unavailable during this period.
Service(s) Impacted: Library
Tuesday, July 11, 2017
Sakai and PLU ePass Authentication Failures - Stale Request
*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.
*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.
WHAT: Sakai and PLU ePass Authentication Failures - Stale Request
WHEN: 07/11/17
Current Status: Open
Description: Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.
Service(s) Impacted: Sakai, ePass
Workarounds: If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.
Root Cause: The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.
Check https://www.plu.edu/status/ for periodic updates.
*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.
WHAT: Sakai and PLU ePass Authentication Failures - Stale Request
WHEN: 07/11/17
Current Status: Open
Description: Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.
Service(s) Impacted: Sakai, ePass
Workarounds: If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.
Root Cause: The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.
Wednesday, July 5, 2017
*RESOLVED* Unplanned Telephone Service (and partial Internet) Disruption - Tuesday, July 4, 2017 - 10:23pm
WHAT: Fiber Connectivity Failure of our Primary Telecom Carrier
WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm
WHERE: Campuswide
Current Status: Resolved
Description:
*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online. Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.
*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees. Their current estimate is 2-2.5 hours before service is restored.
*ORIGINAL POST*
Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night. This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus. This includes issues calling 911 from campus land-line telephones.
Service(s) Impacted: Campus Telephone Service & Campus Network
Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.
Estimated Time to Resolution or Next Update: Next update expected by 11am
Root Cause: Illegal Fireworks
Check https://www.plu.edu/status/ for periodic updates.
WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm
WHERE: Campuswide
Current Status: Resolved
Description:
*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online. Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.
*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees. Their current estimate is 2-2.5 hours before service is restored.
*ORIGINAL POST*
Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night. This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus. This includes issues calling 911 from campus land-line telephones.
Service(s) Impacted: Campus Telephone Service & Campus Network
Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.
Estimated Time to Resolution or Next Update: Next update expected by 11am
Root Cause: Illegal Fireworks
Tuesday, June 27, 2017
Multi-Factor Authentication Notification
WHAT: Multi-Factor Authentication Notification
WHEN: Beginning 6/27/2017
Description: In order to better protect both your personal and institutional data, Information & Technology Services is implementing an additional security feature called multi-factor authentication for many of its web-based services for accounts that may have access to sensitive information. If your account has been designated to be required to sign up for this service, you will receive an email in your PLU account letting you know how to proceed with setting up this new security feature. For more information on this service and how it is beneficial for your account, please visit our Multi-Factor Authentication Enrollment webpage.
Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, Web Help Desk
Check https://www.plu.edu/status/ for periodic updates.
WHEN: Beginning 6/27/2017
Description: In order to better protect both your personal and institutional data, Information & Technology Services is implementing an additional security feature called multi-factor authentication for many of its web-based services for accounts that may have access to sensitive information. If your account has been designated to be required to sign up for this service, you will receive an email in your PLU account letting you know how to proceed with setting up this new security feature. For more information on this service and how it is beneficial for your account, please visit our Multi-Factor Authentication Enrollment webpage.
Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, Web Help Desk
Monday, June 26, 2017
*UPDATE* Banner Pre-Production Offline Unexpectedly - Monday, June 26, 2017 5:45pm
WHAT: Banner Pre-Production (aka Mocha) Offline *UPDATE*
WHEN: 06/26/2017 Duration: Beginning at 5:43pm
Current Status: Resolved
Description:
*UPDATE*
The primary fault of the outage has been resolved. The Banner pre-production database will be restarted tomorrow morning and should be available at the beginning of the normal workday.
*Original Post*
The Banner system providing our test environment for Banner went offline unexpectedly this evening. Work is underway now to restore service. Service and access to the production Banner system is NOT affected due to this issue.
Service(s) Impacted: Banner
Next Update: Approximately 7:30am
Root Cause / Continuous Improvement: To be determined.
Check http://www.plu.edu/status/ for periodic updates.
WHEN: 06/26/2017 Duration: Beginning at 5:43pm
Current Status: Resolved
Description:
*UPDATE*
The primary fault of the outage has been resolved. The Banner pre-production database will be restarted tomorrow morning and should be available at the beginning of the normal workday.
*Original Post*
The Banner system providing our test environment for Banner went offline unexpectedly this evening. Work is underway now to restore service. Service and access to the production Banner system is NOT affected due to this issue.
Service(s) Impacted: Banner
Next Update: Approximately 7:30am
Root Cause / Continuous Improvement: To be determined.
Sakai Unavailable for Maintenance on Sat., July 1, 6am
*** UPDATE *** July 1, 6:07AM PT - Sakai is back online. The planned maintenance is complete.
*** UPDATE *** July 1, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).
WHAT: Sakai Unavailable for Maintenance
WHEN: 07/01/17 Duration: 6:00AM - 6:30AM PT
Description: On Saturday, July 1, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.
Service(s) Impacted: Sakai
Estimated Time to Resolution or Next Update: Sat., July 1, 6:00am PT
Check http://www.plu.edu/status/ for periodic updates.
*** UPDATE *** July 1, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).
WHAT: Sakai Unavailable for Maintenance
WHEN: 07/01/17 Duration: 6:00AM - 6:30AM PT
Description: On Saturday, July 1, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.
Service(s) Impacted: Sakai
Estimated Time to Resolution or Next Update: Sat., July 1, 6:00am PT
Monday, June 19, 2017
DSpace Planned Maintenance - Fri., June 23, 9am-2pm
*** UPDATE *** June 23, 1:50PM PT - The planned maintenance for DSpace is complete.
WHAT: DSpace Planned Maintenance
WHEN: 06/23/17 Duration: 9:00am - 2:00pm PT
Description: On Friday, June 23, 2017 between 9:00am to 2:00pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.
Service(s) Impacted: DSpace
Estimated Time to Resolution or Next Update: Fri., June 23, 2:00pm
Check http://www.plu.edu/status/ for periodic updates.
WHAT: DSpace Planned Maintenance
WHEN: 06/23/17 Duration: 9:00am - 2:00pm PT
Description: On Friday, June 23, 2017 between 9:00am to 2:00pm (US Pacific), DSpace (dspace.plu.edu) will be unavailable for planned maintenance. An update to this notice will be posted once the maintenance is complete. If you have questions, please email dspace@plu.edu.
Service(s) Impacted: DSpace
Estimated Time to Resolution or Next Update: Fri., June 23, 2:00pm
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