WHEN: 5/28/2018 Duration: suspected start around 2:00pm
Current Status: Resolved
After a restart of a key service login services appear to be restored. I&TS will continue to monitor and investigate the root cause of this issue which is still undetermined at this time.
Around 4:30pm Sunday afternoon I&TS was notified that a number of users were having trouble logging into various services using their ePass credentials. With the error message "Login Failure: Pool is empty and connection creation failed" appearing for most users. I&TS staff is working actively to resolve this issue promptly.
Service(s) Impacted: ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, Web Help Desk, Campus Network, etc.
Workarounds: None at this time.
Estimated Time to Resolution or Next Update: Next Update 6:00pm
Root Cause / Continuous Improvement: To be determined.