Wednesday, November 22, 2017

Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance 11/24/17

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Friday, November 24, 2017

DURATION: 5:00 am -10:00 am (PDT)

WHERE: On and off campus

Current Status: Open

Description: The Information Systems team will be performing maintenance for the Banner database on Friday, November 24th from 5:00 am to 10:00 am.  This outage will render Internet Native Banner and Banner Self-Service unavailable during this window.  This post will be updated once the work is complete.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.



Thursday, November 16, 2017

Taylor & Francis Online maintenance

WHAT: Taylor & Francis Online platform maintenance

WHEN: 11/19-20/17 Duration: 8:30 pm - 11:30 am


Current Status: Open

Description: Taylor & Francis Online, hosting journals published by Taylor & Francis, will be undergoing maintenance during this time. Searching and accessing articles will be available but some customized features will be offline.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Wednesday, November 15, 2017

PLU Search & Directory Maintenance: Wed., Nov. 22

*** UPDATE *** November 22, 12:34pm PT - The planned maintenance for Search & Directory is complete.

WHAT:  PLU Search & Directory Maintenance 

WHEN:  11/22/17  Duration:  12:00noon-1:00pm PT

Description:  On Wednesday, November 22, 2017 between 12:00 noon to 1:00pm, maintenance will be performed on the PLU Search & Directory system (https://search.plu.edu). Search results made through the PLU website (https://www.plu.edu) will also be affected by this maintenance. While service disruptions may occur throughout this interval, maintenance might be completed in much less time. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted: Search & Directory

Estimated Time to Resolution or Next Update:  Wed., Nov. 22, 2017, 1:00pm PT

Check https://www.plu.edu/status/ for periodic updates.

Friday, November 3, 2017

***Resolved *** Unable to log in to ePass protected services

WHAT: Unable to log in to ePass protected services

WHEN: 11/03/17  10:50am

Current Status:***Resolved***

Description: People are reporting receiving an error message when attempting to log into PLU resources protected by the ePass single sign on page.  The error displayed is "Login Failure: Pool is empty and connection creation failed".  The I&TS systems team is aware of the issue and is working to resolve it as quickly as possible.  More information to come.

***Update*** As of 11:13am the issue has been resolved and the team is working to find the root cause of the issue.  Access to all systems should now be restored

Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Web Help Desk, ePass

Estimated Time to Resolution or Next Update: 30 minutes

Root Cause / Continuous Improvement: To be determined.


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, October 31, 2017

Sakai Unavailable for Maintenance on Friday, November 3, 6AM PT


*** UPDATE *** November 3, 6:10AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 3, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 11/03/17 Duration: 06:00AM - 06:30AM PT

Description: On Friday, November 3, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 11/03/17, 06:00AM

Check https://www.plu.edu/status/ for periodic updates.

Thursday, October 12, 2017

**COMPLETE: Internet Native Banner & Banner Self-Service Unavailable for Maintenance

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Sunday, October 22, 2017

Duration: 4:00am-8:30am (PST)

WHERE: On and Off Campus

Current Status: Open

Description: Maintenance work is complete and all Banner services are once again available.  Please contact the Help Desk if you experience any issues.

Original Post:
Internet Native Banner (INB) & Banner Self-Service will be unavailable due to scheduled maintenance from 4:00am to 8:30am (pst) on Sunday, October 22, 2017.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, October 11, 2017

*RESOLVED* Ricoh Printing Unavailable

WHAT: *RESOLVED* Users are unable to print to the Ricoh printers on campus

WHEN: 10/11/17 8:15AM

WHERE: Campus wide

Current Status: Resolved

Description: As of this morning, most users are unable to print to the Ricoh printers on campus.  We are troubleshooting this issue to determine the cause and will update the post when the printers are back online.

*UPDATE*: This issue has been resolved and printing should now be working properly again.  If you are still having problems, please contact the I&TS Help Desk at 253-535-7525 to have someone assist you with resolving the issue.

Service(s) Impacted: Printing


Check https://www.plu.edu/status/ for periodic updates.