Tuesday, January 10, 2017

Sakai Unavailable for Maintenance on Friday, January 13, 6AM PT

*** UPDATE *** January 13, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 13, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 01/13/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, January 13, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 01/13/17, 6:00AM

Saturday, December 24, 2016

Internet Disruption Planned due to ISP Network Maintenance - Wednesday, December 28th between 6:00pm-12:00am

WHAT: Brief Internet Service Disruption due to ISP Network Maintenance

WHEN: 12/28/2016 Duration: Approximately 10 minutes sometime between 6:00pm and 12:00am

Current Status: Closed

Description: Our primary Internet Service Provider has notified I&TS that they will be performing some network re-configuration between 6pm and midnight on Wednesday.  This work will require brief disruptions of service for all customers, including a 10 minute interruption (approx.) in service.

Our Internet connection redundancy should prevent any significant disruption in service.  However, any disconnection of this type as the possibility of causing some loss in service to & from campus.

Service(s) Impacted: Campus Network

Check http://www.plu.edu/status/ for periodic updates.

Thursday, December 22, 2016

Sakai Turnitin Service - Scheduled Maintenance Jan. 7, 7am-3pm

WHAT:  Sakai Turnitin Service - Scheduled Maintenance Jan. 7, 7am-3pm PT   

WHEN:  01/07/17  Duration:  7am-3pm PT 

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, January 7, 2017, from 7am to 3pm Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 20, 2016

Netstor File Server Maintenance - Monday, December 26th 5:00AM-7:00AM

WHAT: Netstor File Server Maintenance

WHEN: 12/26/2016  Duration: 5:00AM - 7:00AM

Current Status: Complete

Description: Routine system maintenance will be performed on the Netstor file server requiring a series of system reboots.  No other services should be impacted during this work.

Service(s) Impacted: Netstor

Workarounds: Enjoy Christmas Break!

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 13, 2016

Sakai Unavailable for Maintenance on Friday, December 16, 6AM PT

*** UPDATE *** December 16, 6:20AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 16, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  12/16/16  Duration: 6:00 AM - 6:30 AM PT 

Description:  On Friday, December 16, Sakai will be out of service from 6:00 AM to 6:30 AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update: 12/16/16, 6:00 AM

Check http://www.plu.edu/status/ for periodic updates.

Friday, December 2, 2016

** Resolved ** Internet Native Banner & Banner Web Unavailable for Maintenance

WHAT: Internet Native Banner & Banner Web Unavailable for Maintenance

WHEN: Sunday, December 4th, 2016

DURATION:  6:00 am - 8:00 am PST

WHERE: On & Off Campus

Current Status: Closed

Description: a.       **UPDATE**  As of 7 am on 12/04/2016 the maintenance work is complete and Banner services are once again available.
In an effort to address the slow response issue identified this week, all Banner services - Internet Native and Banner Self-Service - will be unavailable during a maintenance window on Sunday, December 4th, 2016, from 6:00 am to 8:00 am (PST).

This post will be updated when the maintenance is complete and Banner services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service


Workarounds: There are no workarounds during the maintenance window.



Check http://www.plu.edu/status/ for periodic updates.


Thursday, December 1, 2016

Update: Slow Response in Internet Native Banner

WHAT: Slow Response in Internet Native Banner

WHEN: First reported Tuesday, November 29th, 2016

WHERE: On Campus

Current Status: Closed

Description: UPDATE:  A fix has been applied to Banner and the issue appears to have been resolved.  Please let us know if you continue to experience issues.

Monday, December 5, 1:20pm
Despite efforts over the weekend to resolve the slow response issue the problem has persisted.  We continue to work with Ellucian to find a solution as quickly as possible.

Original Post:
On Tuesday, November 29th, I&TS began receiving notification of slow response times within Internet Native Banner (INB).  Specifically, the issue arises when users enter an ID number in the keyblock of most screens - currently it's taking up to 20 seconds for that action to resolve.  It was believed the issue was resolved at 11:30 am today, December 1st.  However, at 1:30 we began receiving word that the problem has reappeared.  Please see workaround option below.

We are actively working on a permanent solution and appreciate your patience.  This post will be updated as soon as we have more information.

Service(s) Impacted: Internet Native Banner Only

Workarounds: Rather than typing an ID or name at the keyblock of a form/screen, use the list function (F9) and perform your search.  This method consistently produces quick results.

Estimated Time to Resolution or Next Update: Unknown

Root Cause: To be determined.



Check http://www.plu.edu/status/ for periodic updates.