Tuesday, August 16, 2016

Sakai Unavailable for Maintenance on Friday, Aug. 19, 6AM PT

*** UPDATE *** Aug. 19, 6:11AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** Aug. 19, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  08/19/16  Duration:  06:00AM - 06:30AM PT

Description:  On Friday, August 19, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  08/19/16 06:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, August 15, 2016

Sakai Turnitin Service - Scheduled Maintenance Aug. 20, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance Aug. 20, 7am-11am PT 

WHEN:  08/20/16  Duration:  7am-11am PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, August 20, 2015, from 7AM to 11AM Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Catalog downtime

WHAT: WorldCat Local catalog downtime

WHEN: 08/20-21/16, 11:00 pm Duration: 4 hours

Current Status: Open

Description: WorldCat, which runs the library catalog, will be offline for maintenance.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

ProQuest downtime

WHAT: ProQuest downtime for maintenance

WHEN: 08/20/16, 7:00pm Duration: 8 hours

Current Status: Open

Description: ProQuest services will be unavailable during product maintenance. This includes Research Library, ProQuest Newspapers, Nursing and Allied Health, and other ProQuest databases.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Thursday, August 11, 2016

Web login service upgrade work - Monday, August 15th, 6:00am-6:00pm (intermittent)

WHAT: PLU's Single-sign-on system will be upgraded

WHEN: 8/15/2016 Duration: 6:00am-6:00pm (intermittent)

Current Status: Complete

Description: Throughout the day on Monday, the I&TS Systems team will be converting various systems to an upgraded single-sign-on (SSO) platform.  No significant outages are anticipated during this rolling upgrade process.  However, a brief disruption (1-2 minutes) to just the login service for each application may be experienced as each migration is completed.  Once logged into any given application, no interruption should be expected and only one application will be migrated at a time.  You may notice a need to re-login when transitioning between services during this period, due to the simultaneous operation of both the current and new SSO platforms.

Service(s) Impacted: Sakai, Banner Self-Service, Gmail, Google Apps, Web Help Desk, ePass

Workarounds: Other than possible re-authentications no impact is anticipated and no workarounds should be required.

Check http://www.plu.edu/status/ for periodic updates.

Friday, July 29, 2016

***Updated #3 - Resolved - 9:10pm*** PLU Server Systems Offline due to storage disruption - Friday, July 29, 2016 12:32pm

WHAT: Several PLU Server Systems have gone offline unexpectedly

WHEN: 07/29/2016  Duration: Beginning at 12:32pm

WHERE: Campuswide

Current Status: Resolved via workaround

*** Update #3 - 9:10pm***  All servers and services should be restored to full access through the SSO system.  A workaround has been implemented to resolve the outstanding issue with the authentication system.  No additional work on this is planned through the weekend.  The I&TS System team will monitor services the rest of the weekend and will convene a review and assessment effort on Monday morning to determine next-steps to remove the workaround and ensure continued service.

*** Update #2 - 5:30pm***  All servers have received preliminary assessment and file system issues have been resolved wherever identified.  Unfortunately, the Single-Sign-On system that provides access to many of our services (e.g. Sakai, Google Apps, Banner SSB, etc.) is failing to operate properly.  The I&TS Systems team is continuing to actively troubleshoot this issue including restoring system copies from the nightly backups and using every other available tool to restore service as soon as possible.

***Update #1 - 1:20pm*** Storage system access is restored.  Assessment of affected servers is underway to determine if restarts will be necessary to restore services.

***Original Post***  It appears a support technician from one of our equipment vendors made a mistake in working on system configuration troubleshooting.  A configuration change made caused many of our servers to lose access to their storage, thereby disrupting operations.  Emergency work is underway to reestablish connections and return all services to full operation.

Service(s) Impacted:  Potentially all campus server services

Next Update: Possible followup information to be shared following review meeting on Monday..

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Monday, July 18, 2016

***COMPLETED*** Planned Campus-wide Network Service Maintenance - Saturday, July 23rd - 7:00am-7:00pm

WHAT: ***COMPLETED***Planned Campus-wide Network Service Maintenance - Saturday, July 23rd - 7:00am-7:00pm

WHEN: 07/23/2016 Duration: 7:00AM to 7:00PM (estimated)

WHERE: PLU Campus Network

Current Status:

Description: *Update - July 23rd, 8:00pm*
Network maintenance work has been completed.  As of 8pm all services appear to be up and running properly.  No additional service impact is anticipated at this time.

*Original Post*
On Saturday, July 23rd Information & Technology Services will be performing maintenance on core network and server equipment.  During this time there will be a series of intermittent outages affecting most of the services we offer, including Sakai, Banner, PLU web (www.plu.edu), Library, single-sign-on authentication services (for Google Apps, Salesforce, etc.), and many others.

The work will begin as early as 7:00AM on Saturday morning with the primary disruption occurring earlier in this maintenance period.  Most services will be restored by 2:00pm and all work is anticipated to be completed by 7:00PM on Saturday evening.

If you have any questions, please call the I&TS Help Desk at (253) 535-7525 or send an email to helpdesk@plu.edu

Thank you for your patience during this essential maintenance work.

David P. Allen
Director/I&TS Enterprise Systems

Service(s) Impacted: Campus Network & Internet Access and all PLU hosted services.

Next Update: No additional posts are anticipated.

Check http://www.plu.edu/status/ for periodic updates.