Thursday, October 12, 2017

Internet Native Banner & Banner Self-Service Unavailable for Maintenance

WHAT: Internet Native Banner (INB) & Banner Self-Service Unavailable for Maintenance

WHEN: Sunday, October 22, 2017

Duration: 4:00am-8:30am (PST)

WHERE: On and Off Campus

Current Status: Open

Description: Internet Native Banner (INB) & Banner Self-Service will be unavailable due to scheduled maintenance from 4:00am to 8:30am (pst) on Sunday, October 22, 2017.  This post will be updated as soon as services are once again available.

Service(s) Impacted: Internet Native Banner & Banner Self-Service

Workarounds: None



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, October 11, 2017

*RESOLVED* Ricoh Printing Unavailable

WHAT: *RESOLVED* Users are unable to print to the Ricoh printers on campus

WHEN: 10/11/17 8:15AM

WHERE: Campus wide

Current Status: Resolved

Description: As of this morning, most users are unable to print to the Ricoh printers on campus.  We are troubleshooting this issue to determine the cause and will update the post when the printers are back online.

*UPDATE*: This issue has been resolved and printing should now be working properly again.  If you are still having problems, please contact the I&TS Help Desk at 253-535-7525 to have someone assist you with resolving the issue.

Service(s) Impacted: Printing


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, October 10, 2017

Journals@PLU outage

WHAT: Journals@PLU outage

WHEN: 10/10/17, 7pm Duration: 30 minutes


Current Status: Open

Description: Journals@PLU, the library's journal lookup service, will be offline for half an hour starting at 7pm for server maintenance.

Service(s) Impacted: Library

Workarounds: You can still look up journals using the "Everything" tab in the library home page search box. Other databases will work normally.


Check https://www.plu.edu/status/ for periodic updates.

Tuesday, September 19, 2017

Sakai Unavailable for Maintenance on Friday, September 22, 6AM PT

*** UPDATE *** September 22, 6:09AM PT - Sakai is back online. The planned maintenance is complete.


*** UPDATE *** September 22, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 09/22/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, September 22, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 09/22/17, 6:00AM

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 30, 2017

Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHAT: Inbound Campus Telephone Service Disruption - Wednesday, August 30, 2017

WHEN: 8/30/2017 Duration: beginning approximately 12:00pm

WHERE: PLU Campus

Current Status: Open

Description: Our primary telephone carrier is experiencing an equipment failure that is interfering with their ability to complete various phone calls.  This is primarily manifesting itself by calls coming to campus telephones not completing.  The caller may hear dead air, an "all circuits are busy" message, or a busy signal depending on where they are calling from.

Service(s) Impacted: Campus telephone System

Workarounds: E-mail, or an outbound call from campus to the caller should both work normally.

Estimated Time to Resolution or Next Update: As information becomes available from our carrier.

Root Cause: Carrier equipment failure.

Check https://www.plu.edu/status/ for periodic updates.

Tuesday, August 22, 2017

Sakai Unavailable for Maintenance on Friday, August 25th, 6AM PT

*** UPDATE *** August 25th, 6:14AM PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 25th, 6:00AM PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance

WHEN: 08/25/17 Duration: 6:00AM - 6:30AM PT

Description: On Friday, August 25th, Sakai will be out of service from 6:00AM to 6:30AM PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update: 08/25/17, 6:00AM



Check https://www.plu.edu/status/ for periodic updates.

Wednesday, August 16, 2017

Sakai Unavailable for Maintenance on Sat., Aug. 19, 6am

*** UPDATE *** August 19, 6:16am PT - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 19, 6:00am PT - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30am (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  08/19/17  Duration:  6:00am - 6:30am PT

Description:  On Saturday, August 19, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., Aug. 19, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.