PLU Help Desk Maintenance - Thurs., June 30, 6:00am

*** UPDATE *** Friday, June 30, 6:42am - PLU Help Desk is back online. The planned maintenance is complete.

WHAT:  PLU Help Desk Maintenance

WHEN:  06/30/22  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Thursday, June 30, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Thurs., June 30, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Fri., July 8

WHAT:  Sakai Turnitin Service - Scheduled Maintenance

WHEN:  07/08/22  Duration:  4:00pm-12:00am (July 9)  

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Friday, July 8, 2022 from 4:00pm to 12:00am (Sat., July 9), US Pacific Time. For updates on this scheduled maintenance, please refer to Turnitin's status page.

Service(s) Impacted:  Sakai Turnitin Service

Netstor Unavailable for Maintenance - Friday, June 24th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, June 5, 2022 from 5:00am-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, June 5, 2022 from 5:00am-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, June 5, 2022 has been completed.  All Banner services are once again available.  

All Banner Services will be unavailable Sunday, June 5, 2022 from 5:00am-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.  

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Unavailable for Maintenance, Fri., June 3, 6:00am

*** UPDATE *** June 3, 6:08am PT - Sakai is back online. The planned maintenance is complete.

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/03/22  Duration:  6:00am - 6:30am (US Pacific Time) 

Description:  On Friday, June 3, Sakai (sakai.plu.edu) will be out of service from 6:00am to 6:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.  

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., June 3, 6:30am

Check https://www.plu.edu/status/ for periodic updates.

*RESOLVED* Unplanned Campus Telephone Service Disruption beginning Thursday, May 25th - 10:30pm

WHAT: Unplanned Campus Telephone Service Disruption

WHEN: 05/25/2022  Duration: Beginning around 10:30pm ending approximately 8:15am

WHERE: Outbound calling from Campus telephones

Current Status: Resolved

Description: 

Around 8:15am this morning fiber repairs by the carrier brought PLU's services back online.  The carrier confirmed completion of the repairs for all customers a couple of hours later and PLU's services have been stable throughout the morning.  At this time no ongoing impact from this outage is anticipated.

*Original Post*

Around 10:30pm one of our primary telecommunications providers began experiencing some type of service failure which is affecting services to the PLU campus.  Telephone service out of campus is offline due to this outage.  Inbound calling to campus telephones continues to function using a backup service path.  Also, at this time, our Internet connection is being handled by a single ISP as our secondary service is offline.

I&TS has been in contact with our telecommunications carrier and they have technicians actively working to isolate and repair the issue, which is suspected to be a fiber-optic cable cut somewhere between Tacoma and Tukwila.  Updates to this status page will be provided when/if we get new information from the carrier.

Service(s) Impacted: Campus Telephone Services, Campus Network

Workarounds: Cell phones, Zoom, & other non-landline telephone based services

Estimated Time to Resolution or Next Update: Unknown, update provided as information is available.

Root Cause: Telecommunications carrier owned fiber cable damaged by impact from a projectile.

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, May 20th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/20/22 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed.

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor.

Check https://www.plu.edu/status/ for periodic updates.