Wednesday, April 21, 2021

Netstor Unavailable for Maintenance - Friday, April 23rd

WHAT: Netstor unavailable for routine maintenance.

WHEN: 04/23/21 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Open

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor



Check https://www.plu.edu/status/ for periodic updates.


Monday, April 19, 2021

PLU Help Desk Maintenance - Fri., Apr. 23, 6am

WHAT:  PLU Help Desk Directory Maintenance    

WHEN:  04/23/21  Duration:  6:00am - 7:30am (US Pacific Time)  

Description:  On Friday, April 23, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., Apr. 23, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Wednesday, April 7, 2021

**RESOLVED: All Banner Services Unavailable Sunday, April 11, 2021 from 5:00-11:00am for scheduled maintenance

WHAT: All Banner Services including: INB, Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, April 11, 2021, 5:00-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description: **UPDATE:  The Banner maintenance scheduled for Sunday, April 11, 2021 has been completed.   All Banner services are once again available. 

All Banner Services will be unavailable Sunday, April 11, 2021 from 5:00-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner INB, Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.


Tuesday, April 6, 2021

**RESOLVED** Help Desk Ticketing System Down

WHAT: Helpdesk.plu.edu is currently down

WHEN: 04/06/21, 8:00AM

Current Status: Resolved

Description: The service that we use for the I&TS ticketing system (Jira Service Management) is currently down and not accessible.  We are working to identify the problem and will post an update when we have more information.

**UPDATE** 9:08AM - The service has been restored and we are looking into the root cause of the issue

Service(s) Impacted: Help Desk

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Monday, April 5, 2021

*** RESOLVED *** Sakai Request Forms Unavailable for Maintenance - Fri., Apr. 9, 6am

*** UPDATE *** Friday, Apr. 9, 10:41am - I&TS staff have resolved the root issue causing delays for clients using Firefox and while connected through PLU's VPN (e.g., through FortiClient). Firefox users who still experience inordinate delays when connecting to chili.plu.edu may need to exit Firefox and restart it for faster responses. Other problems connecting to chili.plu.edu may require clearing your browser's cache. I&TS staff will continue to monitor these issues.

*** UPDATE *** Friday, Apr. 9, 9:06am - I&TS staff are also observing slow connection times to chili.plu.edu when using Firefox and while connected through PLU's VPN (e.g., through FortiClient). I&TS staff are continuing to work on this to resolve the issue as soon as possible, at which point an update to this notice will be posted.

*** UPDATE *** Friday, Apr. 9, 8:23am - I&TS staff are observing that some connections to Sakai request forms and other web services on chili.plu.edu are working as expected, while others are still not being routed as intended. I&TS staff are continuing to work on this to resolve the issue as soon as possible, at which point an update to this notice will be posted. 

*** UPDATE *** Friday, Apr. 9, 6:00am - Sakai request forms and other web services on chili.plu.edu are currently offline or may be intermittently disrupted for planned maintenance. I&TS staff are working to restore these services by 7:30am (if not before). 

WHAT:
 Sakai Request Forms Unavailable for Maintenance

WHEN: 04/09/21 Duration: 6:00am - 7:30am (US Pacific Time)

Description: On Friday, April 9, Sakai request forms used by faculty and staff such as Request Course, Request Project, and Request Guest Users, along with other services hosted on chili.plu.edu will be intermittently unavailable from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu. 

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Fri., Apr. 9, 6:00am


Check https://www.plu.edu/status/ for periodic updates.

Wednesday, March 24, 2021

Netstor Unavailable for Maintenance - Friday, March 26th

WHAT: Netstor unavailable for routine maintenance.

WHEN: 03/26/21 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor



Check https://www.plu.edu/status/ for periodic updates.


RESOLVED - Unplanned ePass Authentication Disruption - Wed., Mar. 24

WHAT:  Unplanned ePass Authentication Disruption

WHEN:  03/24/19  Duration:  approx. 1:15pm - 1:33pm

Current Status:  Resolved

Description:  Around 1:15 - 1:33pm on Wednesday, March 24, an unplanned service disruption occurred affecting logins and roster lookups in Sakai. I&TS staff have implemented a provisional restoration of these services and will continue to monitor the situation and identify root cause.

Service(s) Impacted:  ePass login services impacting Sakai, Banner, Gmail, Google Apps, Campus Calendar, PLU Help Desk, Campus Network, etc.

Check https://www.plu.edu/status/ for periodic updates.