WHEN: 7/14/2018 Duration: Beginning approximately 4:00am
WHERE: Campuswide and affecting Off-campus access to PLU Services
Current Status: Resolved
***9:00pm 7/14 Update***
At this time we believe most services are running again normally. We continue to monitor for both service issues as well as possible cooling problems. If you encounter an issue with any service please contact the I&TS HelpDesk to submit a trouble ticket. (email@example.com, 253-535-7524, or https://www.plu.edu/helpdesk/ )
***12:00pm 7/14 Update***
Many services have been restored, but some work is ongoing for full service restoration. Monitoring is ongoing for issues with cooling in the Morken server room.
A failure of the HVAC (cooling) system for PLU's server room in Morken caused critical server equipment to execute thermal shutdowns to prevent damage. This is causing a significant disruption of many campus services. Cooling to the room has been restored and emergency restoration efforts are underway.
Unfortunately, due to the type of equipment shutdown this caused, many campus services may continue to be disrupted throughout the day and may require emergency shutdowns/reboots to properly restore full service. Please bear with us as we conduct these repairs.
Service(s) Impacted: Sakai, Banner, Gmail, Google Apps, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library
Estimated Time to Resolution or Next Update: Next Update As Needed
Root Cause / Continuous Improvement: Excessive heat in Server Room due to HVAC failure.