Sakai Unavailable for Maintenance, Fri., Nov. 13, 6:00am

WHAT:  Sakai Unavailable for Maintenance

WHEN:  11/13/26  Duration:  6:00am - 7:30am (US Pacific Time)

Description:  On Friday, November 13, Sakai (sakai.plu.edu) will be out of service from 6:00am to 7:30am (US Pacific Time) for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 13, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

“Forbidden” error when accessing EBSCO articles from library catalog (Primo VE)

WHAT: “Forbidden” error when accessing EBSCO articles from library catalog (Primo VE)

WHEN: 06/30/21  

Current Status: Open

Description: When attempting to access articles on the EBSCO platform from the library catalog, an error consisting of the word "Forbidden" is displayed instead.

Service(s) Impacted: Library

Workarounds: 

• If there is a link to the article that is not through EBSCO, try that link instead.
• Connect to EBSCO directly and search for your article there.

Root Cause / Continuous Improvement: Primo VE does not have the correct OpenURL protocol and needs to be updated with the vendor.



Check https://www.plu.edu/status/ for periodic updates.

Internet Service Provider Outage - Thurs., Oct. 15, 02:00AM-06:00AM

WHAT: PLU Internet Service Provider Maintenance

WHEN: 10/15/20  Duration: Periodic between 2-5AM

WHERE: Internet service in and out of campus

Current Status: Open

Description: One of PLU's Internet Service Providers will be performing maintenance on some of their equipment that supports one of our internet connections.  This work is scheduled between 2:00AM and 6:00AM Thursday morning, October 15th.

PLU has multiple ISP connections and has designed our connectivity to utilize all links whenever possible.  During this maintenance, our Internet service will be switched to our secondary ISP for all traffic. However, during the transition periods users may experience disruption to their connections.

Service(s) Impacted: Campus Internet Service

Workarounds: Secondary ISP should handle most of our Internet service needs.

Next Update:  Following completion of maintenance and confirmation from our ISP.

Check https://www.plu.edu/status/ for periodic updates.

Multi-Factor Authentication Notification

WHAT: Multi-Factor Authentication Notification

WHEN: Beginning 6/27/2017

Description: In order to better protect both your personal and institutional data, Information & Technology Services is implementing an additional security feature called multi-factor authentication for many of its web-based services for accounts that may have access to sensitive information. If your account has been designated to be required to sign up for this service, you will receive an email in your PLU account letting you know how to proceed with setting up this new security feature. For more information on this service and how it is beneficial for your account, please visit our Multi-Factor Authentication Enrollment webpage.

Service(s) Impacted: ePass, Sakai, Banner, Gmail, Google Apps, Web Help Desk

Check https://www.plu.edu/status/ for periodic updates.