Wednesday, December 31, 2014

Sakai Unavailable for Maintenance on Fri., Jan. 2, 6AM

*** UPDATE *** January 2, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 2, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/02/15  Duration:  6:00AM - 6:30AM 

Description:  On Friday, January 2, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Jan. 2, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 24, 2014

***RESOLVED*** Brief Planned Campus Internet Outage - 12/28/14 11:00PM-11:59PM

WHAT: ***RESOLVED*** Brief Campus Internet Outage

WHEN: 12/28/14 11:00PM  Duration: 1 Hour

Current Status: Open

Description: Campus network equipment needs to be updated in order to prevent future outages and improve the quality of service.  The updates will require one or two interruptions of service lasting between 5-10 minutes.

Service(s) Impacted: Campus Network & Internet connectivity

Next Update: Approximately 12/28/14 11:59pm

Check http://www.plu.edu/status/ for periodic updates.



Tuesday, December 16, 2014

***Resolved*** Banserve3 Scheduled Downtime

WHAT: Banserve3 Scheduled Downtime

WHEN: 12/18/14 Duration: 4:00-8:00 pm (pst)

WHERE: On Campus

Current Status: Closed

Description: **UPDATE: The scheduled maintenance on Banserve3 is now complete.  Please contact the Help Desk if you experience any issues.

On Thursday, December 18th beginning at 4:00 pm, all Departmental and Banner Output folders which reside on Banserve3 will be unavailable while we upgrade the system to a virtual server.  An update will be posted when the work is complete.

Service Impacted: Banserve3 only.  This outage will not affect Netstor, Internet Native Banner (INB), Banner Web, Sakai or any other campus systems.



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 9, 2014

***RESOLVED*** Google Drive Inaccessible 12/9/2014

WHAT: Users are reporting difficulty with accessing Google Drive, receiving error 500 when attempting to access

WHEN: 12/09/14

Current Status: Open

Description:
Resolved: At 9:28 pm, google marked the issue as resolved. If you continue to have issues accessing Drive, please contact the help desk at 253 535 7525.

Update 8:23 pm: Still no word on resolution from google, but work around is to use drive.google.com/drive for the URL.

For us this means when you get the error 500, change the address from:

https://drive.google.com/?tab=mo&authuser=0

to: https://drive.google.com/drive

Original Message:

At approximately 7:30 pm, we received reports of accessing Google Drive. Users reported receiving an error 500.

Shortly after we began to receive reports, Google posted a notice on their Apps status blog noting a disruption of service for Drive. The incidents appear to be one in the same, though we will investigate to see if there are other underlying causes.

Service(s) Impacted: Google Apps

Work Arounds: use the url: https://drive.google.com/drive to access; works for some users, but not all.

Estimated Time to Resolution or Next Update: Approximately 9 pm or as soon as Google updates

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



*Updated January 7th* Intermittent Internet Connectivity Issues - Status Message - December 9, 2014

WHAT: Intermittent Internet Connectivity Issues

WHEN: December 2014 w/ January 7, 2015 Update

WHERE: Campus-wide, for certain network segments

Current Status: Open

Description: *Update*  Working with our firewall vendor we have implemented a configuration change that we hope will mitigate the primary issues we have seen this past fall.  The change is not considered a permanent resolution, however, if it demonstrates improvement over the next few weeks we hope it will be the basis for a permanent fix.

*Original Notice*
Over the last few weeks we have begun receiving reports of sporadic, though brief, disruptions to Internet access from many parts of the campus that have been increasing in frequency.  In the course of troubleshooting this issue we ultimately identified an apparent root cause that stems from overloading our current firewalls beyond a specific technical limitation.  We are working to identify solutions to mitigate this issue.  Unfortunately, one of the corrections we attempted yesterday (Monday, December 8th) appears to have some unintended consequences that caused a technically different, but broader set of disruptions to occur.  We have backed out the configuration changes and continue to pursue solutions to the original issue.

Service(s) Impacted: Internet access via Campus Network

Workarounds: None identified at this time

Estimated Time to Resolution or Next Update: Next update as new information becomes available.

Root Cause / Continuous Improvement: Under investigation

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 3, 2014

Sakai Unavailable for Maintenance on Fri., Dec. 5, 6AM

*** UPDATE *** December 5, 6:24AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/05/14  Duration:  6:00AM - 6:30AM

Description: On Friday, December 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, Dec. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, November 25, 2014

***Resolved*** Brief Disruption of ePass Protected Webpages Until Noon

WHAT: ePass protected content such as the PLU email and Sakai may have login issues as we prep for the transition to the new PLU website

WHEN: 11/25/2014  Duration: Ought be resolved by ~ Noon

Current Status: Open

Description:

Resolution 12:57 pm: The new site is live and the page access should be restored. Please contact the Help Desk with any issues you find. 253 535 7535.

Update 12:30 pm: We're still tying up a few loose ends in preparation for the new site launch. The launch will be delayed for a bit while we tidy-up.

Original Message: 

In preparation for the launching of the new PLU website, some pages requiring a login through ePass may not be accessible until noon today. The transition requires a bit of behind the scenes prep-work which will result in some logins not working correctly on the old PLU site. An example of such pages is the Meal Plan page or the Residential Life Housing Application page. Other services, such as the email login or Sakai will not be affected.

We will work to keep this window of inaccessibility as small as possible; once the new site is launched, all users should be able to log in properly once more. We will be posting to both @PLUSystemStatus and @PLUHelpDesk with updates regarding these login issues.

Estimated Time to Resolution or Next Update: The issue should be resolved by 12:00 pm on 11/25




Check http://www.plu.edu/status/ for periodic updates.



Friday, November 21, 2014

BioOne maintenance outage

WHAT: BioOne maintenance outage

WHEN: 11/21/14, 3:00 pm Duration: 4 hours

Current Status: Open

Description: The BioOne journal service will be intermittently offline the afternoon of Nov. 21. If you are unable to access articles on BioOne, please try again after 7:00pm.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, November 19, 2014

Sakai: New Look on Fri., Nov. 21, 2014

*** UPDATE *** November 21, 6:25AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** November 21, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai: New Look on Fri., Nov. 21, 2014

WHEN:  11/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, November 21, Sakai will be out of service from 6:00AM to 6:30AM for planned maintenance. During this time stylistic adjustments will be applied to Sakai in order to adopt a color scheme forthcoming to the PLU website. Furthermore, the font size and line spacing of rich-text content in Sakai will be increased to improve readability. A preview of the new look is available below.



NOTE:  After the change to Sakai's look on Friday morning, some users might see anomalies in how Sakai displays. Users can fix this by clearing their web browser's cache. Instructions for doing so across a wide range of browsers and devices are available on http://www.refreshyourcache.com/. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Fri., Nov. 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, November 17, 2014

**Resolved** Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, November 23rd, 1:00 am-12:00pm (pst)

WHEN: 11/23/14 Duration: 1:00am-12:00pm (pst)

WHERE: On & Off Campus

Current Status: Closed

Description: All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Sunday, November 23rd, 2014, from 1:00 am - 12:00pm (pst).  This post will be updated when the maintenance is complete and Banner services are once again available.

**UPDATE**  As of 07:58 PST on 11/23/14, the maintenance work is complete and Banner services are once again available.


Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  12:00pm, 11/23/14

Check http://www.plu.edu/status/ for periodic updates.


Wednesday, November 5, 2014

Unplanned Sakai Service Disruption

*** UPDATE *** Nov. 6, 2:00PM - The Sakai Support Team has correlated yesterday afternoon's service disruption to a routine maintenance procedure that pertains to Sakai's database server. Before yesterday's incident, this routine procedure had not previously affected Sakai's connection to its database. Moving forward, this procedure will be revised to safeguard Sakai's database connectivity.

WHAT:  Unplanned Sakai Service Disruption

WHEN:  11/05/14  Duration:  2:55PM - 3:18PM (approx.)

Current Status: Open

Description:  At approximately 2:55PM today (Wed., Nov. 5) Sakai experienced an unplanned service disruption. The Sakai Support Team restored this service at approximately 3:18PM, and they continue to investigate root cause.

Service(s) Impacted: Sakai

Root Cause / Continuous Improvement:  See update above, posted Nov. 6.

Check http://www.plu.edu/status/ for periodic updates.

Sunday, November 2, 2014

ResolvedIssues with accessing PLU sites from off campus *Minor Update* - Sunday, November 2, 2014

WHAT: At approximately 1:32 pm, we received reports that several PLU external facing websites are inaccessible. Systems is investigating the issue

Edit: Updated status to include reports of slow connections on campus as well as issues connecting to some services.  Systems & Communications team members are en-route to campus to begin assessment.  Arrival on campus expected in by 1:55pm.

WHEN: 2.11.2014

Current Status: Open

Description:  RESOLUTION: All connections should be working. Some users experiencing connection issues will need to restart their devices. If issues persist, please call the Help Desk at 253-535-7525.

Update: 3:00 pm - We are still diagnosing the cause of the issue. Please stand by for further updates.

Original Message: At approximately 1:32 pm on 2.11.2104, the Help Desk received reports of issues with accessing the following PLU sites from off campus:

www.plu.edu
sakai.plu.edu
banweb.plu.edu
chili.plu.edu

We have notified our Systems team and we are investigating the cause of the issue. We will post updates and will craft a solution as soon as they are available.

We are also receiving reports of slow connections on campus as well, though it looks as if pages will load given enough time.

Service(s) Impacted: Sakai, Banner, PLU Home Page

Workarounds: No Workarounds at this time

Estimated Time to Resolution or Next Update: 5:00 pm

Root Cause / Continuous Improvement: The issue was a problem with one of the upstream providers to one of our ISPs. We will post a more complete description of the issue, our resolution, and preventative measures relatively soon.

Check http://www.plu.edu/status/ for periodic updates.

Monday, October 27, 2014

Errors Accessing Google Drive - Error 500 and slow connections

WHAT: Google has posted a status update noting that some users are having difficulty accessing Google Drive

WHEN: 10/27/2014

Current Status: Open

Description:  

Update 11:45 pm 10/27: Google is still noticing errors and problems with Google Drive. Their next scheduled update is 1:30 PM local time.

Original Message: At approximately 8:50 am, we began to receive reports of users receiving errors when accessing Google Drive. At approximately 9:10 am, Google posted an update on their status dashboard that Drive was experiencing difficulties.

Users attempting to access some Drive documents may receive an Error 500 or just an incredibly slow connection when working in Google Drive.

We will post updates as Google Provides them.

Service(s) Impacted: Google Apps

Workarounds: There are no work arounds at this time

Estimated Time to Resolution or Next Update: 1:30 pm

Root Cause / Continuous Improvement:Unknown



Check http://www.plu.edu/status/ for periodic updates.


Friday, October 24, 2014

Sakai Turnitin Experiencing Service Disruption

*** UPDATE *** Oct. 24, 11:35AM - The Turnitin technicians have reported that the Turnitin system is now back to normal.

WHAT:  Sakai Turnitin Experiencing Service Disruption

Description:  The Sakai Turnitin service is currently experiencing an unplanned service disruption as noted on the Turnitin System Status page. Turnitin technicians are working to resolve this and will post updates on the Turnitin System Status page. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted: Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, October 22, 2014

Sakai Unavailable for Maintenance on Fri., Oct. 24, 6AM

*** UPDATE *** October 24, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 24, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  10/24/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, October 24, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Oct. 24, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Friday, October 10, 2014

Gold Rush/Journals @ PLU outage

WHAT: Gold Rush/Journals @ PLU outage

WHEN: 10/14/14, 7:00 am Duration: 2 hours

Current Status: Open

Description: The Gold Rush/Journals@PLU/Article Linker service will be down for about 2 hours for planned service maintenance. Please plan your research accordingly.

Service(s) Impacted: Library


Check http://www.plu.edu/status/ for periodic updates.

Wednesday, October 1, 2014

Sakai Unavailable for Maintenance on Fri., Oct. 3, 6AM

*** UPDATE *** October 3, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** October 3, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT: Sakai Unavailable for Maintenance  

WHEN:  10/03/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, October 3, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Oct. 3, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, September 29, 2014

Sakai Turnitin Service - Scheduled Maintenance Oct. 11, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance Oct. 11, 7am-11am PDT

WHEN:  10/11/14  Duration:  7AM - 11AM PDT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, October 11, 2014, from 7AM to 11AM Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 24, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 26, 6AM


*** UPDATE *** September 26, 6:06AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 26, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  09/26/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 26, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 26, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 17, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 19, 6AM

*** UPDATE *** September 19, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 19, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/19/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 19, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 19, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, September 15, 2014

*UPDATE* PLU Internet Connectivity Trouble, beginning Sunday, September 14th 10:00pm

WHAT: PLU Internet Connectivity Trouble

WHEN: 9/14/2014 beginning at 10:00pm

WHERE: Campus-wide

Current Status: Resolved

Description: *Update*  The failed equipment was replaced Monday mid-day and after a testing period I&TS rebalanced our Internet service across both ISPs.  At this time it appears the issue is resolved and no further problems/work are anticipated.

*Original Post*
At 10:35pm I&TS personnel were notified of an intermittent disruption to campus Internet service affecting at least one office.  Upon further investigation we found a router provided by one of our campus ISPs was spontaneously rebooting causing a connection interruption.

Until a repair/replacement of the faulty equipment can be completed we have disabled the affected link and will route all campus Internet service through our other ISP.  Throughout most of the day this change should not be noticeable, however, during peak times it is possible some degradation in performance may be noticeable when using Internet services.

Service(s) Impacted: Campus Network

Next Update: n/a

Root Cause: ISP provided router is experiencing hardware related power cycling.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 10, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 12, 6AM

*** UPDATE *** September 12, 6:16AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 12, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  09/12/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 12, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 12, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, September 9, 2014

***UPDATE*** Problems with the Campus Phone System

*** UPDATE ***
The issue with the phone system has been resolved and the phone system should be functioning normally again. Please contact the Help Desk at 253-535-7525 if you continue to experience issues with your campus phone.

***REOPENED***
The campus phone system is experiencing similar problems to those that came up on Tuesday. The Communications team is current working on the issue and will provide an update as soon as possible.

*** UPDATE ***
The current issue with the phone system has been resolved and a temporary fix has been put in place that the Communications team believes will resolve the immediate issues. They have a plan for a long term fix that will be implemented soon to avoid disruptions like this in the future. Please contact the Help Desk at 253-535-7525 if you continue to have problems with your phone and we will do what we can to resolve them for you.

WHAT: Phone System Problems

WHEN: 09/09/2014 2:10pm

WHERE: Multiple Locations on Campus

Current Status: Closed

Description: The PLU phone system is experiencing problems with a large number of phone lines on campus. The Communications team is working to resolve the issue as soon as possible. Problems include delays when dialing and inability to dial out.

Root Cause / Continuous Improvement: To be determined.


Check http://www.plu.edu/status/ for periodic updates.

Wednesday, September 3, 2014

Sakai Unavailable for Maintenance on Fri., Sept. 5, 6AM

*** UPDATE *** September 5, 6:09AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** September 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance  

WHEN:  09/05/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, September 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Sept. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Thursday, August 21, 2014

*Update* Campus Telephone & Voicemail System Upgrades - Friday, August 22nd, 6pm-Midnight

WHAT: Campus Telephone & Voicemail System Upgrades

WHEN: 08/22/2014 Duration: 6:00pm-Midnight

WHERE: Campuswide

Current Status: Closed

Description:
*Update*
Work by I&TS and our vendor partners to upgrade the campus phone system was completed over the past weekend.  This work involved a complete overhaul of the telephone system serving all 1648 extensions across campus.

Our team has worked extensively over the last several days testing and troubleshooting a variety of issues and concerns that have been identified following the completion of the upgrade process.  The majority of the systemic or broadly impacting issues as well as telephone services supporting life safety services have been resolved and the work is beginning to shift to focus on individual telephone lines that may continue to be experiencing problems.

If you are experiencing a problem with your office telephone and do not already have an I&TS Helpdesk ticket # assigned, please contact the I&TS Helpdesk so we can open a ticket and properly track the problem through to resolution.  If the problem you experience involved dialing a telephone number, it is very important that you provide that number along with your trouble report in order for us to properly troubleshoot the issue.

You can reach the I&TS Helpdesk by:
Web:     http://helpdesk.plu.edu
e-mail:   helpdesk@plu.edu
Phone:  253-535-7525

Thank you for your patience as work work to resolve any outstanding issues as quickly as possible.


*Original Post*
Beginning this Friday (8/22) night around 6pm I&TS and our support contractors will be working to upgrade the campus telephone system (PBX).  During the upgrade period a series of disruptions to the campus telephone system will occur.  The outages will consist of:

  -- a brief rolling outage across all campus phone lines resulting in a brief (1-10 minute) interruption of each telephone line
  -- a 3-4 hour period when voicemail service will be unavailable
  -- as well as a possible interruptions to calling to/from campus.

The disruptions are currently anticipated to be completed by midnight, however, extensive testing of campus phone lines will follow our work and testing may continue overnight or through the weekend if any issues are identified.  While no specific issues are anticipated, I&TS and our support contractors will be fully staffed on Monday morning in order to address any issues that may arise from this upgrade process.

Regular updates to our progress will be posted on the PLU System Status page http://www.plu.edu/status/   If you identify an issue with telephone/voicemail service outside of the Friday 6pm-midnight work period please contact the I&TS Helpdesk  (helpdesk@plu.edu, http://www.plu.edu/helpdesk, 253-535-7525)

Service(s) Impacted: Campus Telephone & Voicemail

Workarounds: Cell phones, e-mail, etc.

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, August 19, 2014

Netstor Unavailable for Scheduled Upgrades - Thursday, August 21st, 5:30 - 6:30pm

*** UPDATE *** August 21, 6:51PM - The Netstor upgrade has been completed and sharing has been re-enabled on the system. Please contact the Help Desk at 253-535-7525 if you are having problems connecting.

WHAT: Netstor Unavailable for Scheduled Upgrades

WHEN: 08/21/14  Duration: 5:30 to 6:30 pm

Current Status: Open, Resolved, Closed

Description: Netstor access will be unavailable from 5:30 pm to 6:30 pm on Thursday, 8/21/14 while Information and Technology Services upgrades the system. If you have any questions or concerns, please contact the Help Desk at helpdesk@plu.edu or by phone at 253-535-7525.

Service(s) Impacted: Netstor

Next Update: Thursday, August 21st, 6:30pm or when update is complete


Check http://www.plu.edu/status/ for periodic updates.

Friday, August 15, 2014

Sakai Unavailable for Pre-Fall Maintenance - Fri., Aug. 22, 6am-12noon

*** UPDATE *** August 22, 8:40AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 22, 6:00AM - Sakai is currently offline for the planned pre-fall term maintenance. The Sakai Support team is working to restore this service by 12:00PM (if not before).

WHAT:  Sakai Unavailable for Pre-Fall Maintenance  

WHEN:  08/22/14  Duration:  6:00am - 12:00noon

Description:  On Friday morning, August 22, Sakai will be out of service from 6:00AM to 12:00PM to implement significant maintenance to Sakai before the fall term begins. Because Sakai is scheduled to not be available Friday morning, please plan accordingly.

In addition to the longer than normal maintenance period for Sakai, please note the following changes to anticipate:

* Prior to user login, Sakai users will be presented with a significantly renovated Sakai Support site.

* Students, faculty, and staff will have access to significantly improved Help documentation within Sakai, customized for Students and Instructors.

A preview of the new Sakai Help documentation.

If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 22, 12noon

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, July 29, 2014

Sakai Unavailable for Maintenance on Fri., Aug. 1, 6AM

*** UPDATE *** August 1, 6:11AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** August 1, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  08/01/14  Duration:  6:00AM - 6:30AM 

Description:  On Friday, August 1, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, August 1, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Sunday, July 27, 2014

*Update* Various Web Services Offline - Unrelated to planned Sunday downtime

WHAT: *Update* Various Web Services

WHEN: 7/26/2014  Duration: Begin: Saturday, 7/26 and ongoing for some services.

Current Status: Resolved

Description: *Update*  A portion of the affected services have been restored including Google Apps, Sakai, and Web Help Desk.  Unfortunately several services continue to be impacted and in a few cases may not be resolved for a day or more as we must work with outside service providers to complete the changes on their systems.

*Original Post*
A number of web-based services are unavailable due to issues with the login page used to access them.  Sometime on Saturday an SSL encryption certificate used, in part, to protect data transmitted between some of our servers encountered an expiration issue caused by the signing authority.  We have identified the issue and are working to resolve this as fast as possible.

*Note*  Google Apps access has already been restored as of this message posting.

Service(s) Impacted: Sakai, Gmail, Google Apps, Cascade, Web Help Desk, ePass, and others

Estimated Time to Resolution or Next Update: Approximately 4:00pm 7/28/2014

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 23, 2014

*Complete* *Delayed Restoration of services* Campus-wide Network Maintenance Outage - Sunday, July 27th - 7:00am-4:00pm

WHAT: *Complete* *Delayed Restoration of services* Campus-wide Network Services Interruption

WHEN: Sunday, July 27, 2014  Duration: 7:00am Sunday - 3:30am Monday

WHERE: Campus-wide

Current Status: Resolved

Description: *Final Update*  With the exception of outstanding issues related to the other active system status message our campus-wide network interruption is complete and affected services should be restored.  As noted previously, this work went later than scheduled to the substantial complications caused by the authentication service issues.  We apologize for any inconvenience the extended outage my have caused.

*UPDATE - Sunday Afternoon*
Due to the issues noted in the other active system status message our campus-wide network interruption is not yet completed.  A final time-frame for restoration of services has not been determined, however we are working swiftly to restore as many services as possible.

*Original Post*
This Sunday (July 27th) Information & Technology Services will be performing maintenance on core network and server equipment.  During this time there will be a series of intermittent interruptions affecting most of the services we offer, such as Sakai, Banner, PLU web (www.plu.edu), Library and many others.

The work will begin as early as 7:00AM on Sunday morning with the primary disruption occurring earlier in the scheduled maintenance period.  Most services will be restored by 2:00pm and all work will be completed no later than 4:00PM on Sunday afternoon.

If you have any questions, please call the I&TS Help Desk at (253) 535-7525 or send an email to helpdesk@plu.edu

Thank you for your patience during this disruption.

Service(s) Impacted: All campus-based network services including: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, Campus Network, ePass, Library and many others.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, July 16, 2014

***Resolved*** Library OCLC Services Experiencing Access Isssues

WHAT:  Library OCLC Services Experiencing Access Issues

WHEN: 07/16/14

Current Status: Resolved as of 07/16/2014 2:20 PM

Description:  From OCLC System Alert: "Several OCLC systems are experiencing access and/or response time problems. We are working on resolving the issues as soon as possible and will update this alert as we have more information."

For updates, check OCLC system alerts at http://www.oclc.org/support/systemalerts/default.asp

Service(s) Impacted: Library Services such as FirstSearch, ILLiad, WorldCat, WorldCat Local

Check http://www.plu.edu/status/ for periodic updates.


Wednesday, July 9, 2014

Sakai Unavailable for Maintenance on Fri., July 11, 6AM

*** UPDATE *** July 11, 6:14AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** July 11, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  07/11/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, July 11, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, July 11, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, July 7, 2014

Sakai Turnitin Service - Scheduled Maintenance July 26, 9am-9pm

WHAT:  Sakai Turnitin Service - Scheduled Maintenance July 26, 9am-9pm PDT

WHEN:  07/26/14   Duration:  9AM - 9PM

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, July 26th, 2014, from 9AM to 9PM Pacific Time. You can view the Turnitin System Status page for updates. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, June 24, 2014

Sakai Unavailable for Maintenance on Fri., June 27, 6AM

*** UPDATE *** June 27, 6:17AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 27, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/27/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, June 27, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 27, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, June 23, 2014

***Resolved***Connectivity issues with Google Drive, Gmail 6/23/14

WHAT: The Help Desk received reports of issues with opening documents in Google Drive and accessing Gmail

WHEN: 06/23/14

Current Status: Open

Description:
 ***Resolved***:  At approximately 10:20, services appeared to return to normal operation.  We did not receive an update from Google, but typically for shorter outages, they do not update. 

At approximately 10 am, the Help Desk began receiving calls reporting that users were having difficulty accessing documents stored on Google Drive.  In addition to this, some users reported issues with logging into email.

The Help Desk has confirmed issues on some accounts/files, and we are awaiting confirmation from Google on their Status Blog.  At this time we have no work around.

The issue does not appear to affect all users.

Service(s) Impacted: Gmail, Google Apps

Workarounds: No Workarounds available at this time.

Estimated Time to Resolution or Next Update: 11 am

Root Cause / Continuous Improvement: We have not received any information on the root cause, however, Google has posted to confirm that there was an issue. 



Check http://www.plu.edu/status/ for periodic updates.


Wednesday, June 11, 2014

***Resolved*** Banner Unavailable for Scheduled Maintenance on Mon., June 16, 3-7am

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Monday, June 16th, 3:00 am-7:00 am

WHEN: 6/16/14 Duration: 3:00am-7:00am

WHERE: On & Off Campus

Current Status: Open

Description: UPDATE:  As of 6:45 am on June 16th all Banner services are once again available.
All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Monday, June 16th, 2014, from 3:00 am - 7:00 am.  This post will be updated when the maintenance is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Internet Native Banner & Banner Web

Estimated Time to Next Update/Resolution:  7:00 am on 6/16/14

Check http://www.plu.edu/status/ for periodic updates.


Sakai Unavailable for Maintenance on Fri., June 13, 6AM

*** UPDATE *** June 13, 6:13AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** June 13, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  06/13/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, June 13, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 13, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, June 10, 2014

Convincing Phishing Emails Being Sent 6/10/14

At approximately 4 am this morning a wave of new Phishing emails were sent out to Campus email addresses.  A screenshot of the email is attached at the bottom of this post.

This email is most definitely fraudulent, and should be deleted immediately.

Traditionally, we have reserved this blog and the Status page for updates related to system outages and other items related to the technology at PLU, but due to the craftsmanship which went into these Phishing emails and due to their appearance of authenticity, we felt it was appropriate to post an announcement regarding the Phishing emails.

To recap from our previous posts on Spam/Phishing emails from the Help Desk Blog, PLU will never solicit your account information.  All of our ePass account transactions (e.g., password changes) take place at epass.plu.edu.

If you have clicked on the links in the fraudulent email or sent any information to the sender, please contact the Help Desk immediately at 253-535-7525 or helpdesk@plu.edu, or just stop in at the Help Desk, located on the first floor of the Library.

Otherwise, if you have not done anything with the email, just go ahead and delete it.

Always err on the side of caution when it comes to account security -- if you're ever not certain of the veracity of an email, contact the Help Desk for clarification.  We also post to the Help Desk Twitter (@PLUHelpDesk) with notices whenever these emails go out, so that is a good resource for verification if you are unable to reach the Help Desk.

We apologize for the inconvenience that these phishing emails can cause, and we will do our best to keep you up to date with current information on when they are being actively spread.  We appreciate all who take the time to check with us when they receive these emails and those who are diligent to continually report the emails; your dedication to keeping us informed helps immensely, and we appreciate having an extra set of eyes available to check for these messages.

Thank you all,

Help Desk
Information and Technology Services

A screenshot of the phishing email

Monday, June 9, 2014

ProQuest System Maintenance

WHAT: ProQuest System Maintenance

WHEN: 06/14/14 Duration: 8 hours

Current Status: Open, Resolved, Closed

Description: ProQuest library resources will be down for system maintenance for approximately eight hours the night of Saturday, June 14th. Please plan your research accordingly.

Service(s) Impacted: Library

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, June 4, 2014

RESOLVED: Difficulties Accessing Google Drive 6/4/14

WHAT: At Approximately 7:40 am, users reported difficulties accessing Google Drive.

WHEN: 6/4/14

Current Status: Closed

Description:
RESOLVED:  Google posted that the issue should be resolved.  If you continue to experience difficulties in accessing Google Docs, please contact the Help Desk at 253-535-7525.


Original Message: At approximately 7:40 am, we received reports from users regarding difficulties in accessing Google Drive.  Checking the Google Status Blog, we observed that a notice for Drive was posted at 7:32 am.  We will continue to monitor the blog for updates and will send them out as soon as we receive them.

Service(s) Impacted: Google Apps

Workarounds:
Some users have reported that repeated attempts allowed them to finally access Google Drive.  We have no specific work around for access, however.

Estimated Time to Resolution or Next Update: 10 am

Root Cause / Continuous Improvement:



Check http://www.plu.edu/status/ for periodic updates.



Friday, May 30, 2014

Sakai Unavailable for Upgrade - Fri., June 6, 6AM-12PM

*** UPDATE ***  June 6, 9:06AM - Sakai is back online. The planned upgrade is complete.

*** UPDATE *** June 6, 6:00AM - Sakai is currently offline for the planned upgrade to version 2.9. The Sakai Support team is working to restore this service by 12:00PM (if not before).

WHAT:  Sakai Unavailable for Upgrade to Version 2.9

WHEN:  06/06/14  Duration:  6:00AM - 12:00PM

Description:  On Friday, June 6, Sakai will be out of service from 6:00AM to 12:00 noon for the planned upgrade to version 2.9. Please plan accordingly. Details about the Sakai upgrade are available here. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, June 6, 12:00 noon

Check http://www.plu.edu/status/ for periodic updates.

Monday, May 5, 2014

Google Drive Connectivity Issues

WHAT: Google has posted a notice that some users may be experiencing difficulties with connecting to their Google Drive.

WHEN:05/05/2014

Current Status: Closed

Description: RESOLVED:  At this time, all issues with Drive should be resolved.  Google has not posted any information as to the origin or nature of the problem.  Please contact the Help Desk if you are still having difficulties connecting to your Google Drive.  253-535-7525, helpdesk@plu.edu, or @PLUHelpDesk on Twitter.

Original Post:  At approximately 11:30 am, users reported issues with accessing Google Drive (Docs, Sheets, uploaded files, etc).  Concurrently, Google posted a notice on their Apps Status Blog stating that they were investigating an issue with connectivity for Google Drive.

We will continue to monitor the Blog for further updates.

Service(s) Impacted: Google Apps, Gmail

Workarounds: If you are unable to access files on Google Drive, unfortunately there are no workarounds at this time.

Estimated Time to Resolution or Next Update:

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



Monday, April 28, 2014

*** RESOLVED *** Banner Unavailable for Scheduled Maintenance, May 4th, 3:00 am-Noon PDT

WHAT: Internet Native Banner & Banner Web - Scheduled Maintenance, Sunday, May 4th, 3:00 am-Noon PDT

WHEN: 5/4/14 Duration: 3:00 am-Noon PDT

WHERE: On & Off Campus

Current Status: Open

Description: **UPDATE**  As of 8:00am on 5/4/14, the maintenance work is complete and Banner services are once again available.***
All Banner services - Internet Native and Banner Web - will be unavailable during a scheduled maintenance window on Sunday, May 4th, 2014, from 3:00 am to noon (pdt).  This post will be updated when the maintenance is complete and Banner services are once again available.

Workarounds:  There are no workarounds available during this time.

Service(s) Impacted: Banner

Estimated Time to Next Update/Resolution:  12 pm on 5/4/14

Check http://www.plu.edu/status/ for periodic updates.


Wednesday, April 23, 2014

Sakai Unavailable for Maintenance on Fri., Apr. 25, 6AM

*** UPDATE *** April 25, 6:09AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** April 25, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  04/25/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, April 25, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, April 25, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, April 21, 2014

***RESOLVED*** Banner Web Issues this evening, maintenance scheduled Tuesday morning - 4/21-22/2014

WHAT: Banner Web Issues Reported

WHEN: 4/21/2014  Service Outage Duration: Approximately 5:00pm-10:00pm
Maintenance Scheduled: 4/22/2014 3:00am-6:00am

Current Status: Resolved

Description: This evening the I&TS Helpdesk received several reports of issues with class registration through Banner Web.  I&TS is investigating the issue and has identified a likely cause.  While the problem was being resolved we temporarily suspended registration access to avoid any further issues.  Several steps have been taken to resolve the issue.  However, we will be conducting a "refresh" of the affected system between 3-6am that should clear up the issue's root cause.  During the 3-6am timeframe access to Banner Web will be restricted in order to avoid further complications.

Service(s) Impacted: Banner

Estimated Time to Resolution and Next Update:  Registration is available now.  We anticipate permanent resolution tomorrow morning and will post an update following the refresh around 6am.

Check http://www.plu.edu/status/ for periodic updates.

Thursday, April 17, 2014

The Heartbleed Bug – What You Need to Know

As many of you may have heard, a flaw has been discovered in a common Internet security method. Although no specific security breaches have been identified, the flaw could allow malicious users to steal personal information. The flaw is associated with specific versions of OpenSSL, which is software that is widely used to secure web server traffic.  The flaw is known as the "Heartbleed" vulnerability.  A fix for this flaw, which was announced last week, is available, and Internet service providers and website managers around the world are working to implement the patch.
The most important thing for members of the PLU community to know is that Information & Technology Services has been working diligently to assess our risk and secure any vulnerable systems.  More information about likely recommendations for changing your PLU ePass password will be forthcoming once our work is completed.
However, many common websites using OpenSSL have also been identified as vulnerable, including Yahoo!, Flickr, NASA and Facebook, among others.

What You Need To Know

For non-PLU web services that contain sensitive data refrain from logging in for a few days while those servers are patched or until you are certain they are not at risk. For best security, you should not use the same password for your PLU ePass and for non-PLU logins. However, if you have done so, please change your ePass password.
  • Confirm that non-PLU websites you use have checked their systems and fixed them if needed. Once a website has patched the Heartbleed vulnerability, you should change your password for that site as swiftly as possible.
    • The password security firm LastPass has set up a Heartbleed Checker, which allows you to enter the URL of any website to check its vulnerability to the bug and whether the site has issued a patch.
  •  If the site or service hasn't patched the flaw yet, contact the company and ask when it expects to push out a fix to deal with Heartbleed.
  • If they have not patched the flaw, avoid logging in to their service until they do. Once they confirm they have fixed the problem, then change your password.
To get detailed information on this bug, you can visit the http://heartbleed.com/ website.

The safety and security of the PLU community is paramount -- please use the above resources to ensure that your personal information is protected.

Tuesday, April 8, 2014

*** RESOLVED *** Delayed Email Sending via Sakai

*** UPDATE *** April 8, 3:10PM - The backlog of emails in the queue have been processed, and delivery times for emails sent from Sakai have returned to normal.

*** UPDATE *** April 8, 10:38AM - Email sent from Sakai is currently being delayed by an average of 2 hours due to a backlog of emails in the queue. We anticipate that email sent will arrive, though we will continue to monitor the situation.

WHAT: We are investigating an issue where emails sent from Sakai are taking considerably longer to be delivered than usual.

WHEN: 04/08/14

Current Status: Open

Description: At approximately 10:15 am, we observed problems with email being sent via Sakai.  Specifically, emails sent in this manner are either taking a significantly longer time to be sent/delivered, and in some instances, are not sending.

We are currently investigating this issue and will post more information as it becomes available.

Service(s) Impacted: Sakai

Workarounds: No workaround for sending via Sakai at this point.

Estimated Time to Resolution or Next Update: 3:30 pm

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



Wednesday, April 2, 2014

Brief Internet Service Outage 3:15-3:25pm

WHAT: Brief Internet provider outage this afternoon 3:15-3:25pm

WHEN: 4/2/2014 Duration: 10 minutes,  3:15-3:25pm

WHERE: Campuswide

Current Status: Resolved

Description: One of PLU's Internet Service Providers experienced a connection problem that caused approximately 60 customer sites, including PLU, to experience a loss of service.  The problem was quickly identified and resolved with no further issue anticipated.

Service(s) Impacted: Campus Network

Estimated Time to Resolution or Next Update:  No further updates are expected.

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, March 26, 2014

Brief Internet Outages 3/27/14 12 am - 2 am

WHAT: Brief Internet Outages as I&TS performs network maintenance and upgrades around campus.  Outages should last no longer than 5 minutes for each building. 

WHEN: 03/27/14 Duration:12am to 2 am

WHERE: Campus Wide

Current Status: Closed

 Description:  Resolution:  The upgrades have been completed.  We thank you for your patience while we performed maintenance and upgrades on the Campus Network.  If you are experiencing any connectivity issues, please call the Help Desk at 253-535-7525.


Update:  This morning's maintenance went through successfully; we will be resuming the maintenance on the morning of the 28th during the same time frame.  We thank you for your patience, and will continue to keep you updated as the maintenance progresses.

Original post:  Beginning at 12 am on 3/27/14, I&TS will be performing a series of networking upgrades and maintenance for the PLU Campus.  This maintenance will result in brief Internet outages lasting approximately 5 minutes for each location on campus.  We anticipate that the work will be completed at 2 am.

Users experiencing connectivity issues after this time should contact the Help Desk at 253-535-7525.

We apologize for any inconvenience this may cause and assure you that we will do our best to reduce the duration of the network disruption. 

Service(s) Impacted: Campus Network

Estimated Time to Resolution or Next Update: 2 am

Root Cause / Continuous Improvement: Maintenance and Upgrades



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, March 25, 2014

Sakai Turnitin Service - Scheduled Maintenance Apr. 5, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance April 5, 7am-11am PDT

WHEN:  04/05/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, April 5th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Thursday, March 20, 2014

EBSCOhost Network Upgrades 28 March 2014

WHAT: EBSCOhost will be performing upgrades to their service, resulting in a disruption of service.  

WHEN: 3-28-14 Duration: 6pm- 8 pm

Current Status: Open

Description: On March 28th from 6pm to 8 pm, EBSCOhost, content provider for the Library, will be performing routine maintenance on their network as part of an upgrade process.  The EBSCOhost content will be unavailable during this time. 

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 3-28-14 at 8 pm

Root Cause / Continuous Improvement: Routine Upgrade/Maintenance



Check http://www.plu.edu/status/ for periodic updates.



Wednesday, March 19, 2014

Sakai Unavailable for Maintenance on Fri., Mar. 21, 6AM

*** UPDATE *** March 21, 6:13AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** March 21, 6:02AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  03/21/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, March 21, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, March 21, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Monday, March 17, 2014

***RESOLVED*** Google Docs and other Google Services currently experiencing network disruptions

WHAT: Google Docs, Google Talk (chat, hangouts), and other Google services are experiencing network disruptions.

WHEN: 3/17/2014

Current Status: Open

Description:

 RESOLVED 1:25 pm:  At Approximately 1:20 pm, Google reported that the issue should be resolved.  If you are having difficulty accessing your Google Documents or GChat, please contact the Help Desk at 253-535-7525.

Original Post:  At approximately 10:00am, we received reports of some users having difficulties accessing the following Google Services:

Google Talk (chat, hangouts)
Google Docs (all items)

Users would receive an error 502 when attempting to access their Google Documents.

Google's App Status Blog has acknowledged the issue, but no further information has been posted.  We are currently awaiting further updates.

Service(s) Impacted: Google Apps

Estimated Time to Resolution or Next Update:  As soon as Google posts an update, we will update the blog.  Estimated time for next update is 12:00 pm



Check http://www.plu.edu/status/ for periodic updates.



Wednesday, March 12, 2014

***Resolved*** Brief Internet Outage 3-12-14 10 pm - 11 pm

WHAT: There will be a brief Internet Outage at 5 pm today for a maintenance window by one of our Internet Service Providers

WHEN: 03/12/14 Duration: 1-15 minutes expected

WHERE:Campus Wide and PLU Website

Current Status: Closed

Description: At 10 pm this evening, one of our Internet Service Providers will be performing emergency maintenance, which will result in a disruption of multiple web services, as well as a lack of Internet connectivity for some computers on campus.

Web services which will be impacted include:

PLU Homepage
Sakai
Banner
Campus Calendar
Cascade
Web Help Desk
Library Website

We anticipate that the outage should be brief, and last no longer than 1-15 minutes, but we will be prompt with updates via our Twitter @PLUSystemStatus should there be a delay.

Service(s) Impacted: Sakai, Banner, Cascade, Campus Calendar, Web Help Desk, MyLuteLife, Campus Network, ePass, Library

Estimated Time to Resolution or Next Update:  11 pm

Root Cause / Continuous Improvement:



Check http://www.plu.edu/status/ for periodic updates.


Thursday, March 6, 2014

***RESOLVED*** OCLC Service Outage - Access to Some Library Services Impacted

WHAT: OCLC Service Outage for Some Library Services

WHEN: 03/06/14 10:05am

Current Status: Resolved 03/06/14 1:15pm

Description:
RESOLUTION 1:54pm:  We received notice from the OCLC service that their issues have been resolved.   All services should be operational at this time.  We thank you for your patience.

Original Post:  OCLC experienced system outages that are in the process of being resolved. We appreciate your patience while we work through this issue. This may impact access to some services such as:
  • Connexion
  • EZproxy
  • FirstSearch
  • ILLiad
  • WorldCat
We're waiting to hear from the service provider for updates.

Service(s) Impacted:  Library catalog and databases.

Check http://www.plu.edu/status/ for periodic updates.



Monday, March 3, 2014

Sakai Turnitin Service - Scheduled Maintenance Mar. 15, 7am-11am

WHAT:  Sakai Turnitin Service - Scheduled Maintenance March 15, 7am-11am PDT

WHEN:  03/15/14  Duration:  7am - 11am (intermittent)

Description:  The Turnitin service may be intermittently unavailable during a scheduled maintenance period on Saturday, March 15th, 2014, from 7 to 11 AM Pacific Time. You can view the Turnitin System Status page for updates. If you have questions or concerns, please email sakai@plu.edu.

Service(s) Impacted:  Sakai Turnitin Service

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, February 26, 2014

Sakai Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** February 28, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 28, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/28/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 28, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 28, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Web Help Desk Unavailable for Maintenance on Fri., Feb. 28, 6AM

*** UPDATE *** 7:05 AM - Maintenance tasks were performed successfully and Web Help Desk is now available for use.

WHAT: Web Help Desk scheduled maintenance

WHEN: 02/28/2014 Duration: 6:00-8:00 AM

Current Status: Open

Description: On Friday, February 28, Web Help Desk will be unavailable from 6:00 AM to 8:00 AM while the software is upgraded and maintenance is performed on its database. If you have any questions or concerns, please e-mail helpdesk@plu.edu.

Service(s) Impacted: Web Help Desk


Estimated Time to Resolution or Next Update: Friday, February 28, 8:00 AM



Check http://www.plu.edu/status/ for periodic updates.

Monday, February 17, 2014

*Complete* Banner Database Server Emergency Reboot - February 17th,2014 3:15pm

WHAT: Banner Database Server Emergency Reboot

WHEN: 2/17/2014 Duration: 20-30 minutes

Current Status: Complete

Description: The Banner database server is going to be rebooted momentarily due to an issue that appears to be causing persistent connectivity issues for

Service(s) Impacted: Banner

Next Update: Upon reboot completion, approximately 20 minutes

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

Thursday, February 6, 2014

Library ProQuest System Planned Maintenance 2/15/2014

WHAT: The ProQuest system will be taken down for maintenance on February 15th.

WHEN: 02/15/2014 Duration: 8 hours (up again 2/16/2014 at 3 am)

Current Status: Open

Description: The ProQuest system will be taken down for planned maintenance on February 15th.  The system will be down for approximately 8 hours.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: 2/16/2014

Root Cause / Continuous Improvement: Planned Maintenance.



Check http://www.plu.edu/status/ for periodic updates.


Wednesday, February 5, 2014

Sakai Unavailable for Maintenance on Fri., Feb. 7, 6AM

*** UPDATE *** February 7, 6:08AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** February 3, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  02/07/14  Duration:  6:00AM - 6:30AM

Description:  On Friday, February 7, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, February 7, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Tuesday, February 4, 2014

***Resolved*** Server Issue causing problems with Password Updates and Gatekeeper Log ins

WHAT: A server issue is causing issues with some systems on campus not properly updating, resulting in password changes not working correctly and Gatekeeper not allowing log ins

WHEN: 02/04/2014

Current Status: Open

Description:  Resolved 12:06 pm: At this point all functionality for passwords and gatekeeper should be restored.  Any changes made during this time will likely need to be redone.  If you are having difficulty accessing systems, please contact the Help Desk at 253-535-7525 or helpdesk@plu.edu.

Update 11:49 am:  We are still working towards a resolution for the issue.  Gatekeeper access should be restored, however, password syncing is still not functioning correctly.  


Original Post:  At approximately 8:30 am this morning, the Help Desk began to receive reports of issues with password updates, specifically with Active Directory, which manages computer log ons across campus.  Additionally, it appears that Gatekeeper log ins are not working correctly due to the same problematic server.

When you update your ePass through our Account Tools, even though you are only changing one password, it percolates down to multiple systems so that everything is synced together.  Currently part of that syncing process is not working correctly, preventing the correct updating of Active Directory (Windows/Mac log on) passwords.

We have identified the source of the issue, but are still working to resolve the problem.  We will continue to update this post as more information arrives.

Service(s) Impacted: Gmail

Workarounds:Currently there are no work arounds.  Likely, any changes made while we resolve this issue will need to be redone once we quash the bug, meaning if you have changed your password this morning, you will need to update it again after we resolve the issue.

Estimated Time to Resolution or Next Update: 2 pm

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.