Tuesday, April 8, 2014

*** RESOLVED *** Delayed Email Sending via Sakai

*** UPDATE *** April 8, 3:10PM - The backlog of emails in the queue have been processed, and delivery times for emails sent from Sakai have returned to normal.

*** UPDATE *** April 8, 10:38AM - Email sent from Sakai is currently being delayed by an average of 2 hours due to a backlog of emails in the queue. We anticipate that email sent will arrive, though we will continue to monitor the situation.

WHAT: We are investigating an issue where emails sent from Sakai are taking considerably longer to be delivered than usual.

WHEN: 04/08/14

Current Status: Open

Description: At approximately 10:15 am, we observed problems with email being sent via Sakai.  Specifically, emails sent in this manner are either taking a significantly longer time to be sent/delivered, and in some instances, are not sending.

We are currently investigating this issue and will post more information as it becomes available.

Service(s) Impacted: Sakai

Workarounds: No workaround for sending via Sakai at this point.

Estimated Time to Resolution or Next Update: 3:30 pm

Root Cause / Continuous Improvement: To be determined.

Check http://www.plu.edu/status/ for periodic updates.

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