EBSCO Databases access issue

WHAT: EBSCO Databases access issue

WHEN: 01/25/2019

Current Status: Resolved

Description: EBSCO library databases are slow or failing to connect. EBSCO is working on the problem.

Service(s) Impacted: Library

Estimated Time to Resolution or Next Update: This issue has been resolved. Please contact the library if you experience further problems.

Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

Duo Multi-Factor Authentication Service Issues

**UPDATE** The issues have been resolved.

WHAT: Duo Multi-Factor Authentication Service Issues

WHEN: 01/23/2019  Duration: ongoing

Current Status: Closed

Description: There is currently an issue with the Duo Multi-Factor Authentication service that may result in some users experiencing difficulty authenticating to online services. This is an issue with the Duo service affecting multiple organizations which use Duo, including PLU.

Information & Technology Services is monitoring this issue and staying in contact with Duo technical support in order to provide updates as we receive them. In the mean time, if you believe you are experiencing problems as a result of this issue, please contact the PLU Help Desk at 253-535-7525 or helpdesk@plu.edu.

Service(s) Impacted: ePass


Root Cause / Continuous Improvement: To be determined.



Check https://www.plu.edu/status/ for periodic updates.

I&TS Systems Maintenance - Friday, January 25, 2019

**UPDATE**  Friday, Jan. 25, 2019  6:25am.  The work on all of the systems has been completed and the systems are all back in normal operation.

WHAT: Brief interruption of several I&TS systems between 6:00 am and 8:00 am, Friday, January 25, 2019

WHEN: 01/25/2019  Duration: 6:00 am to 8:00 am

Current Status: Closed

Description: Information and Technology Services will be performing routine maintenance on several systems that will result in brief interruption of service.  The systems are the community.plu.edu (aka angelica.plu.edu) web service, ePass login and related services, and a proxy server for the Library.  Disruption of each service should last less than 5 minutes and there is no workaround.  Updates will be posted with this notice as they become available.

Service(s) Impacted: Community web service, ePass login, ePass tools, Library EzProxy


Check https://www.plu.edu/status/ for periodic updates.

ProQuest maintenance outage

WHAT: ProQuest maintenance outage

WHEN: 01/19/2019 Duration: 7:00 pm - 3:00 am

Current Status: Closed

Description: ProQuest resources, including research databases, Alexander Street streaming media, and e-books, will be offline during the maintenance period.

Service(s) Impacted: Library


Check https://www.plu.edu/status/ for periodic updates.

Sakai Turnitin Service - Scheduled Maintenance - Sat., Jan. 5

WHAT:  Sakai Turnitin Service - Scheduled Maintenance 

WHEN:  01/05/19  Duration:  8:00am-4:00pm PT

Description:  The Turnitin service will be unavailable during a scheduled maintenance period on Saturday, January 5, 2019 from 8:00am to 4:00pm US Pacific Time. You can view the Turnitin System Status page for updates.

Service(s) Impacted:  Sakai Turnitin Service

Check https://www.plu.edu/status/ for periodic updates.