PLU Help Desk Maintenance - Fri., May 28, 6am

*** UPDATE *** Friday, May 28, 6:44am - PLU Help Desk is back online. The planned maintenance is complete. 

*** UPDATE *** Friday, May 28, 6:00am - PLU Help Desk is currently offline or may be intermittently disrupted for planned maintenance. I&TS staff are working to restore this service by 7:30am (if not before).

WHAT:  PLU Help Desk Directory Maintenance    

WHEN:  05/28/21   Duration:  6:00am - 7:30am (US Pacific Time)  

Description:  On Friday, May 28, PLU Help Desk (helpdesk.plu.edu) will be intermittently available from 6:00am to 7:30am (US Pacific Time) for maintenance. An update to this notice will be posted once the maintenance is complete.

Service(s) Impacted:  PLU Help Desk

Estimated Time to Resolution or Next Update:  Fri., May 28, 6:00am

Check https://www.plu.edu/status/ for periodic updates.

Netstor Unavailable for Maintenance - Friday, May 21

WHAT: Netstor unavailable for routine maintenance.

WHEN: 05/21/21 Duration: 4:15 a.m. - 5:15 a.m.

Current Status: Closed

Description: Netstor will be down for routine maintenance. Please save and close any open documents that you have stored on Netstor before 4 a.m. on Friday.

Service(s) Impacted: Netstor



Check https://www.plu.edu/status/ for periodic updates.

**RESOLVED: All Banner Services Unavailable Sunday, May 23, 2021 from 5:00-11:00am for scheduled maintenance.

WHAT: All Banner Services including: Administrative Pages, Self Service and Administrative Reporting

WHEN: Sunday, May 23, 2021, 5:00-11:00am

WHERE: On and Off Campus

Current Status: Resolved

Description:  **UPDATE:  The Banner maintenance scheduled for Sunday, May 23, 2021 has been completed.  All Banner services are once again available.

All Banner Services will be unavailable Sunday, May 23, 2021 from 5:00-11:00am for scheduled maintenance. This post will be updated as soon as our work is complete and services are once again available.

Service(s) Impacted: Banner Administrative Pages, Banner Self Service, Administrative Reporting

Workarounds: None


Check https://www.plu.edu/status/ for periodic updates.

Sakai Planned Maintenance, Fri., May 21

** UPDATE *** May 21, 7:00am PT - Sakai is back online.

*** UPDATE *** May 21, 5:30am PT - The first phase of maintenance is complete. With the second phase now commencing, Sakai is currently offline. I&TS support staff are working to restore Sakai by 7:30am (if not before).

WHAT:  Sakai Planned Maintenance

WHEN:  05/21/21  Duration:  1:00am - 7:30am (US Pacific)

Description: Two phases of system maintenance will be performed on servers hosting Sakai (sakai.plu.edu) during the early hours of Friday, May 21. For 1:30am - 5:30am (US Pacific Time), a preliminary phase of maintenance will be performed where connectivity to Sakai should remain stable, though there is a slight possibility of an intermittent service disruption during this interval. For 5:30am - 7:30am, Sakai will be unavailable for a second phase of maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update: Fri., May 21, 7:30am

Check https://www.plu.edu/status/ for periodic updates.

*UPDATE* Network Maintenance and Service Disruption

WHAT: Extended service disruption impacting access to some remaining campus resources due to complications during planned maintenance.

WHEN: Beginning 6/5/21 Duration: Ongoing

UPDATE: As of the morning of Monday June 7th, most remaining services have been restored. There are a few remaining services that have not been brought back up and I&TS staff will continue to work to bring these services back online when possible. If you are still experiencing problems gaining access to a PLU resource, please contact the I&TS Help Desk by entering in a request into our ticketing system at helpdesk.plu.edu.

Past Updates:

*11:59pm, June 6 Update*

I&TS staff wrapped up for the tonight after completing restoration of critical services (Banner, Sakai, file servers, etc.). While the majority of services should be fully functional, there are a few systems that require additional attention on Monday to restore 100% functionality. If you encounter an issue with any services please contact the Help Desk at 253-535-7525, https://helpdesk.plu.edu or helpdesk@plu.edu

*7:00pm, June 6 Update*

The I&TS staff continues to work on restoring critical services that were unexpectedly disrupted during yesterday's planned maintenance. The team will continue to work throughout the evening to restore as many critical services as possible before Monday morning. Primary focus will be on restoring Sakai and Banner prior to the beginning of the work day.

*10:00pm Update*

We have encountered a critical error with our update process that is forcing us to shutdown a number additional services in order to complete the process and associated repairs. Every effort to restore services as soon as possible is being made.

*2:30pm Update*

Some of the update processes are taking notably longer than expected. At this time we expect Banner and Sakai will still go offline about 3:00pm, but they will be returned to service sometime after 6:00pm. If there are any other significant changes to the plan we will post updates here.

*Original Post*

On Saturday, June 5th, Information and Technology Services will be performing planned maintenance on several pieces of core networking equipment on campus.  In order to perform this work, servers for both Banner and Sakai will need to be shut down, making Banner and Sakai unavailable between 3:00pm and 6:00pm on June 5th.  In addition, access to Netstor and Banserve3 file servers will be down for the day and VPN connected users and on-campus devices may lose access to some PLU resources intermittently while maintenance is being performed.  Status updates will be posted as work is completed to provide additional information when available. 

Check https://www.plu.edu/status/ for periodic updates.