Wednesday, December 31, 2014

Sakai Unavailable for Maintenance on Fri., Jan. 2, 6AM

*** UPDATE *** January 2, 6:12AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** January 2, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  01/02/15  Duration:  6:00AM - 6:30AM 

Description:  On Friday, January 2, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Friday, Jan. 2, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 24, 2014

***RESOLVED*** Brief Planned Campus Internet Outage - 12/28/14 11:00PM-11:59PM

WHAT: ***RESOLVED*** Brief Campus Internet Outage

WHEN: 12/28/14 11:00PM  Duration: 1 Hour

Current Status: Open

Description: Campus network equipment needs to be updated in order to prevent future outages and improve the quality of service.  The updates will require one or two interruptions of service lasting between 5-10 minutes.

Service(s) Impacted: Campus Network & Internet connectivity

Next Update: Approximately 12/28/14 11:59pm

Check http://www.plu.edu/status/ for periodic updates.



Tuesday, December 16, 2014

***Resolved*** Banserve3 Scheduled Downtime

WHAT: Banserve3 Scheduled Downtime

WHEN: 12/18/14 Duration: 4:00-8:00 pm (pst)

WHERE: On Campus

Current Status: Closed

Description: **UPDATE: The scheduled maintenance on Banserve3 is now complete.  Please contact the Help Desk if you experience any issues.

On Thursday, December 18th beginning at 4:00 pm, all Departmental and Banner Output folders which reside on Banserve3 will be unavailable while we upgrade the system to a virtual server.  An update will be posted when the work is complete.

Service Impacted: Banserve3 only.  This outage will not affect Netstor, Internet Native Banner (INB), Banner Web, Sakai or any other campus systems.



Check http://www.plu.edu/status/ for periodic updates.

Tuesday, December 9, 2014

***RESOLVED*** Google Drive Inaccessible 12/9/2014

WHAT: Users are reporting difficulty with accessing Google Drive, receiving error 500 when attempting to access

WHEN: 12/09/14

Current Status: Open

Description:
Resolved: At 9:28 pm, google marked the issue as resolved. If you continue to have issues accessing Drive, please contact the help desk at 253 535 7525.

Update 8:23 pm: Still no word on resolution from google, but work around is to use drive.google.com/drive for the URL.

For us this means when you get the error 500, change the address from:

https://drive.google.com/?tab=mo&authuser=0

to: https://drive.google.com/drive

Original Message:

At approximately 7:30 pm, we received reports of accessing Google Drive. Users reported receiving an error 500.

Shortly after we began to receive reports, Google posted a notice on their Apps status blog noting a disruption of service for Drive. The incidents appear to be one in the same, though we will investigate to see if there are other underlying causes.

Service(s) Impacted: Google Apps

Work Arounds: use the url: https://drive.google.com/drive to access; works for some users, but not all.

Estimated Time to Resolution or Next Update: Approximately 9 pm or as soon as Google updates

Root Cause / Continuous Improvement: To be determined.



Check http://www.plu.edu/status/ for periodic updates.



*Updated January 7th* Intermittent Internet Connectivity Issues - Status Message - December 9, 2014

WHAT: Intermittent Internet Connectivity Issues

WHEN: December 2014 w/ January 7, 2015 Update

WHERE: Campus-wide, for certain network segments

Current Status: Open

Description: *Update*  Working with our firewall vendor we have implemented a configuration change that we hope will mitigate the primary issues we have seen this past fall.  The change is not considered a permanent resolution, however, if it demonstrates improvement over the next few weeks we hope it will be the basis for a permanent fix.

*Original Notice*
Over the last few weeks we have begun receiving reports of sporadic, though brief, disruptions to Internet access from many parts of the campus that have been increasing in frequency.  In the course of troubleshooting this issue we ultimately identified an apparent root cause that stems from overloading our current firewalls beyond a specific technical limitation.  We are working to identify solutions to mitigate this issue.  Unfortunately, one of the corrections we attempted yesterday (Monday, December 8th) appears to have some unintended consequences that caused a technically different, but broader set of disruptions to occur.  We have backed out the configuration changes and continue to pursue solutions to the original issue.

Service(s) Impacted: Internet access via Campus Network

Workarounds: None identified at this time

Estimated Time to Resolution or Next Update: Next update as new information becomes available.

Root Cause / Continuous Improvement: Under investigation

Check http://www.plu.edu/status/ for periodic updates.

Wednesday, December 3, 2014

Sakai Unavailable for Maintenance on Fri., Dec. 5, 6AM

*** UPDATE *** December 5, 6:24AM - Sakai is back online. The planned maintenance is complete.

*** UPDATE *** December 5, 6:00AM - Sakai is currently offline for planned maintenance. The Sakai Support team is working to restore this service by 6:30AM (if not before).

WHAT:  Sakai Unavailable for Maintenance

WHEN:  12/05/14  Duration:  6:00AM - 6:30AM

Description: On Friday, December 5, Sakai will be out of service from 6:00AM to 6:30AM for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted: Sakai

Estimated Time to Resolution or Next Update:  Friday, Dec. 5, 6:30AM

Check http://www.plu.edu/status/ for periodic updates.