Tuesday, July 25, 2017

Sakai Unavailable for Maintenance on Sat., July 29, 6am

WHAT:  Sakai Unavailable for Maintenance 

WHEN:  07/29/17  Duration:  6:00AM - 6:30AM PT

Description:  On Saturday, July 29, 2017, Sakai will be out of service from 6:00am to 6:30am PT for maintenance. Please plan accordingly. If you have any questions or concerns please email sakai@plu.edu.

Service(s) Impacted:  Sakai

Estimated Time to Resolution or Next Update:  Sat., July 29, 6:00am PT

Check https://www.plu.edu/status/ for periodic updates.

Monday, July 24, 2017

ProQuest Maintenance Outage

WHAT: ProQuest Maintenance Outage

WHEN: 07/29/17, 12:00 pm Duration: 9 hours

Current Status: Open

Description: ProQuest will be conducting maintenance. ProQuest databases and e-books may be unavailable during this period.

Service(s) Impacted: Library

Check https://www.plu.edu/status/ for periodic updates.


Tuesday, July 11, 2017

Sakai and PLU ePass Authentication Failures - Stale Request

*** UPDATE *** July 11, 1:54PM PT - The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network. Information & Technology Services will continue to monitor this issue.

*** UPDATE *** July 11, 8:08AM PT - The problem causing the PLU ePass authentication failures through Sakai is resolved. However, the Sakai Support Team is continuing to investigate the problem's root cause.

WHAT:  Sakai and PLU ePass Authentication Failures - Stale Request

WHEN:  07/11/17

Current Status:  Open

Description:  Since Monday evening, July 10, the Sakai Support Team has received reports of persistent PLU ePass authentication failures with error messages titled “Stale Request”. The Sakai Support Team is currently investigating.

Service(s) Impacted:  Sakai, ePass

Workarounds:  If you are experiencing this problem, you can workaround this problem in the meantime by clicking the “Guest Account” login button in Sakai, and in the “Guest Account Login” prompt, use your PLU ePass credentials to authenticate.

Root Cause:  The ePass authentication problem has been isolated to an issue with network time services experienced by some of the servers on the PLU network.


Check https://www.plu.edu/status/ for periodic updates.

Wednesday, July 5, 2017

*RESOLVED* Unplanned Telephone Service (and partial Internet) Disruption - Tuesday, July 4, 2017 - 10:23pm

WHAT: Fiber Connectivity Failure of our Primary Telecom Carrier

WHEN: 07/04/2017 Duration: Beginning approximately 10:23pm

WHERE: Campuswide

Current Status: Resolved

Description:
*RESOLVED - 1:24pm, Wednesday, July 5, 2017*
We are awaiting official word from our carrier, but it now appears all affected services are back online.  Telephone & Internet services affected by the fiber outage should be working normally including all inbound, outbound, & 911 calling.

*UPDATE - 8:50am, Wednesday, July 5, 2017*
Our carrier is onsite at the location of the fiber damage caused by a fireworks related fire in a some trees.  Their current estimate is 2-2.5 hours before service is restored.

*ORIGINAL POST*
Our primary telecommunications carrier experienced a fiber outage beginning about 10:23pm on Tuesday night.  This outage is disrupting some Internet service to/from campus, but is primarily causing a significant disruption to our telephone service in and out of campus.  This includes issues calling 911 from campus land-line telephones.

Service(s) Impacted: Campus Telephone Service & Campus Network

Workarounds: Backup Internet Service is active, but telephone service has very limited capacity.

Estimated Time to Resolution or Next Update: Next update expected by 11am

Root Cause: Illegal Fireworks

Check https://www.plu.edu/status/ for periodic updates.